Official Heating & Cooling

Zero honesty, zero integrity, deceptive practices, and rude, disrespectful current office manager on duty to go with it! This one sentence will save your time and money if you are reading this review to hire this company. However, if you are curious, then read this review, read other reviews which gave them one star and read their lame excuses and responses with lies. Read positive reviews as well if you want but those customers are bracing themselves for a bad experience when something goes wrong, and it comes to honor contracts. Morale and Ethics are not the words in this company’s dictionary. Their technicians seemed to be under pressure and seemed to be sent on a mission to fish for more business. They are not provided with information to do their homework about the service call, are not informed about the historical work performed, and some of them wash their hands about whatever was done by other technicians from their own company. Left hand does not know what the right hand is doing! I don’t like to write reviews with criticisms and always like to give the businesses a fair chance to correct the problem as it takes a long time to earn reputation but takes no time to lose it. I urged the office manager to have the owners call me so that I can understand their perspective, but instead she rudely and disrespectfully refused, insulted, and threatened to hang up on me and did hang up. Owners perhaps may not have any idea as to how many customers this manager may have insulted and driven away as not many people bother to write reviews. You may ask as to why I didn’t read negative reviews before hiring them. This is because, a company which sold me the AC units and gave 10 years parts and labor warranty did a phenomenal job for 8 years and was bought out by this company. This company informed me that they will honor all contracts of the company they bought out if I retain them to do annual maintenance. It turned out to be a lie! After paying them for a couple of years for maintenance, when the AC stopped cooling, they took 180 degrees turn and flatly refused to honor the contract, washing their hands! They started sending different people, charging me for the trips, ripping me off. It had been almost 12 months and three trips, but problem was not fixed, and they still wanted me to pay more on ‘leak test’ for compressor which their technician said has to do at night! At night? (Never heard that before!) Last time when they sent a technician, he didn’t do anything, looked around and said we must do another leak test. Asked me to pay for his diagnosis. I told him you didn’t do any diagnosis but if you want to charge, add charges of this trip to the technician who does the diagnostic work, and I will pay. He agreed but he turned around and reported to the office manager that the customer is refusing to pay. The office manager accused me of refusing to pay and started making insulting statements at me when I called. I did pay over the phone for that trip of 'do nothing' service. However, I refused to engage them further anymore unless I spoke with the owners but in return the office manager refused to have the owners call me, insulted me, threatened to hang up and did hung up. It turned out to be a wakeup call for me to turn to another company, which came in, right away knew that what this company was going to do would not have resulted in nothing but a wild goose chase as the problem was with the coil indoors and not the compressor as the technician stated. They put in refrigerant to keep our home cool, did not charge a penny for that trip or refrigerant, ordered new coil from the manufacturer, right a way, as it was under warranty, came in and fixed the problem. By misbehaving, Official HVAC company turned out to be penny wise and pound foolish, lost my repeat business, will loose more business for sure. I hope this review saves time and money of several customers and the company changes its policies, attitudes, and the rude disrespectful current office manager instead of responding to this review with a jab at me, blame on social media, lame excuses, false notes from technicians and lies.

This is our 4th house and been using Official for 12 years. Never, repeat never have felt any pressure since day one and feel very comfortable with the technicians and their findings and recommendations. I am certain I will be using Official for years to come. Office staff deserves a chorus of accolades as well Sincerely, Bob

Office staff was super accommodating and Service Tech Eric was awesome. Eric spoke highly of his company which to me is very important to me. He did a very thorough job I will have him back in the summer for sure.

They are excellent and I am very satisfied with their work.

Every tech who has come to my home from Official is not only polite and respectful but provide a wealth of information.

When our A/C died in the middle of a heat wave my first thought was "It will take days to get someone out here" and my second thought was to give Official Heating & Cooling a call. They had replaced our furnace a number of years ago and had offered the best price on a high quality furnace. I called and talked to a friendly young lady who said they had a tech in the area doing a repair and they would try to squeeze me in after that. Within 15 min. Corky called and said he would be here in 5 min. He turned out to be a friendly and very competent repairman who quickly diagnosed the problem as a blown capacitor. Thanks to his efforts I was soon enjoying my now cooler house.

The serviceman was very knowledgable and polite. He answered all of my questions and offered several options for fixing the problems. I wish the service call price was a bit more affordable, but we've used Official for many issues over the years and have always been pleased with their service.

Excellent job.

Very well Polite Quick Explained condition Cleaned up after himself

It went fine

Very well. I request Al for all maintenance calls.

Office and service staff are all very friendly and accommodating. Technician called prior to arrival and was very polite and professional while onsite. Would definitely use again

Official technicians are truly the best. Official as a whole is a people first company with a professional etiquette attitude. I would not recommend Official to relatives and friends if I was feeling differently.

Extremely well. Technician was excellent

Problem diagnosed & solution scheduled for tomorrow. Thanks Eddie.

great. very professional and the person that came is very kind and corteous

Official always does a good job.

The technician was prompt and knowledgeable. I am very pleased.

The Official tech arrived in the scheduled time frame and called when he was enroute to our house. Tech serviced a/c system and identified a minor problem that he quickly remedied. Service cost was included in our service agreement with Official - well worth the cost.

Good. Technician gave good insight into what we need to do with our system in the next couple years.

Erick did an outstanding job of servicing and inspecting our Carrier heating and cooling equipment. He was prompt, professional and very informative. Officials’ staff provides helpful reminders for scheduling service appointments. Thank you for your expertise in installation and servicing our H&C equipment.

Always on time , straight answers , no ********

Great. He did adjustments that needed to be done to provide optimal performance.

Very professional and very clean

Great—technician was punctual & professional. We know we can always rely on Official :)