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Arvidson Pools & Spas - Crystal Lake Location

4.6(
13
)

Pool and Spa Service, Pool Sales Construction and Installation

About us

A third-generation family owned business since 1958, we are recognized as the leading resource for pool construction, hot tub sales, pool & spa chemicals, saunas, and grills. Our company tagline is, "Making Your Life Better at Home Since 1958." With 60 employees and three store locations open all year long, we are here to serve all of your outdoor living needs.

Business highlights

67 years of trusted experience

Services we offer

Arvidson Pools & Spas provides a full line of products and services which include: In ground vinyl liner pools, custom gunite pools, above ground pools, automatic covers, hot tubs, saunas, grills, equipment, in ground vinyl liner replacements, pool & hot tub service and repairs, computerized water analysis, pool & hot tub chemicals, alternative water treatment systems, weekly pool maintenance, pool & hot tub winterizing and spring openings, vacation service, pool remodeling.

Services we don't offer

We will find a solution to any pool or spa related issue or will direct you to a qualified alternative.

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.613 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
38%
3
0%
2
0%
1
8%
Rating CategoryRating out of 5
quality
4.9
value
4.1
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Write a review
Showing 1-13 of 13 reviews
Jori C.
07/2023
5.0
pool cleaners
  + -1 more
When my pool pump went out they were quick to respond with a solution and even guided me on what chemicals to put in the pool before the new pump was installed so it wouldn’t turn green! What could have been a big challenge or even a disaster was handled so well by them that I wouldn’t hesitate to recommend them to anyone. Great knowledge, great support, and every person I dealt with made me feel like they had my back.
Description of Work: Pool pump replacement. Pool maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul S.
04/2015
4.0
pool cleaners
  + -1 more
They got a problem repairing it and suggested that I need to buy a new one. They gave me a better deal on the new one -probably because of the problem they had repairing the old one. Their communication was not as good as I had hoped.
Description of Work: I took a pool pump in for service to Arvidson Pools & Spas - Crystal Lake Location and ended up buying a new one.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$480
Cherryl U.
10/2014
4.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jan-Willem van K.
10/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Replace liner inground pool. Winterize pool
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$4,000
Gregory L.
10/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Installed a spa cover
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Arvidson Pools & Spas - Crystal Lake Location
Thank you for taking the time to post this review on Angie's List. We're glad to see that we satisfied your service expectations and continue to seek ways to provide excellent value to each customer. We look forward to serving all of your future spa needs.
Don K.
09/2013
4.0
pool cleaners, swimming pools
  + 0 more
Went very well, good guys that were professional and friendly. They had to come back after the electrician came and they were very helpful there as well
Description of Work: Delivered and installed hot tub
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Sharon S.
08/2011
4.0
pool cleaners
  + -1 more
I talked to two people and one woman told me would fax me a copy of the rate sheet. I had trouble with my fax machine so I never got it but she kept trying. I called back and the other woman just told me to go find it on the website. The second one wasn’t as helpful.
Description of Work: I called Arvidson Pool & Spas for a quote.
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
Donna D.
07/2011
5.0
pool cleaners
  + -1 more
Overal it was almost as painless as it gets.
Description of Work: The two-man crew came to open our pool on the date scheduled. They were efficient and professional. They performed all the tasks I had contracted them to, including shocking the pool. I was instructed to add 32 oz. of algaecide the next day, as it would be more effective after the shock had a day to work. When I could not find the bottle of algaecide they had supposedly left, I called and they said they would give me a bottle the next time I came into the store. They had no hesitation giving me a bottle of algaecide as promised, but the only inconvenience was that I had to make a trip to their store.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Donna D.
07/2010
4.0
pool cleaners
  + -1 more
We use them as needed. We've used them for six or seven years. They are relatively close and they are very professional. Their rates are pretty reasonable.
Description of Work: We used Arvidson Pool & Spas to open our pool. We also buy our chemicals there. I take my water in to them for testing. They open and close our pool.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$300
DAVID R.
06/2010
5.0
pool cleaners
  + -1 more
Excellent.
Description of Work: The women in the parts department was awesome. Three times I went in with questions or needed a part and she went above and beyond. She stopped he lunch break to help. We will go back to Crystal Lake Again service and advice was realiable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
AJ S.
04/2004
1.0
pool cleaners
  + -1 more
THEY SAID I WAS A LITTLE FAR, BUT THEY WOULD SCHEDULE IT IN THE NEXT TWO OR THREE WEEKS. SHE WOULD CALL WHEN SHE HAD IT SCHEDULED. AFTER 4 OR 5 DAYS NOT HEARING FROM ANYONE, I CALLED THEM AND I WAS TOLD THEY WOULD NOT COME TO HINSDALE. IN SHORT I WAS TOLD THEY WOULD CALL ME BACK SEVERAL TIMES, BUT NEVER DID AND A LOT OF MY TIME WAS WASTED.
Description of Work: CALLED FOR SERVICING MY SPA.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Arvidson Pools & Spas - Crystal Lake Location
WE DO NOT SERVICE AREAS SOUTH OF RTE 20. IF A CUSTOMER IS NOT ABLE TO LOCATE SOMEONE CLOSER TO THEM TO ASSIST THEM, WE WILL TAKE THE CALL IF OUR SCHEDULE ALLOWS IT. WHILE WE WOULD LOVE TO HELP EVERYONE, SOMETIMES IT JUST ISN''T POSSIBLE.
TODD A.
01/2004
5.0
pool cleaners, swimming pools
  + 0 more
THE SPA I PURCHASED REQUIRED A DIFFICULT INSTALLATION AND REMOVAL OF AN OLD SPA. DESPITE THE UNANTICIPATED DIFFICULTIES AND EXTRA TIME AND MANPOWER REQUIRED, ARVIDSONS HONORED THEIR ORIGINAL PRICE. THE SALESMAN WE WORKED WITH AT THEIR PALATINE STORE, (DON SCHULTZ), WAS GREAT. HE CAME OUT TO INSPECT THE SITE PRIOR TO INSTALLATION AND WAS PRESENT DURING THE INSTALLATION AS WELL.
Description of Work: PURCHASED A NEW SPA.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
ALBERT C.
05/2001
5.0
pool cleaners, swimming pools
  + 0 more
THEY ARE A PLEASURE TO DO BUSINESS WITH.
Description of Work: SPA INSTALLATION, PURCHASING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    3209 S IL Route 31, Crystal Lake, IL 60012

    http://www.arvidsons.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    12:00 PM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    Arvidson Pools & Spas - Crystal Lake Location is currently rated 4.6 overall out of 5.

    Sunday: 10:00 AM - 4:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 12:00 PM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 4:00 PM

    Arvidson Pools & Spas - Crystal Lake Location accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Arvidson Pools & Spas - Crystal Lake Location does not offer free project estimates.
    No, Arvidson Pools & Spas - Crystal Lake Location does not offer eco-friendly accreditations.
    No, Arvidson Pools & Spas - Crystal Lake Location does not offer a senior discount.
    No, Arvidson Pools & Spas - Crystal Lake Location does not offer emergency services.
    No, Arvidson Pools & Spas - Crystal Lake Location does not offer warranties.
    Arvidson Pools & Spas - Crystal Lake Location offers the following services: Arvidson Pools & Spas provides a full line of products and services which include: In ground vinyl liner pools, custom gunite pools, above ground pools, automatic covers, hot tubs, saunas, grills, equipment, in ground vinyl liner replacements, pool & hot tub service and repairs, computerized water analysis, pool & hot tub chemicals, alternative water treatment systems, weekly pool maintenance, pool & hot tub winterizing and spring openings, vacation service, pool remodeling.
    We will find a solution to any pool or spa related issue or will direct you to a qualified alternative.

    Contact information

    3209 S IL Route 31, Crystal Lake, IL 60012

    http://www.arvidsons.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    12:00 PM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM