Althoff Industries, Inc.

PLEASE NEVER USE THIS COMPANY!! If you want a company that is an actual shot show I guess call these guys. They install a new Ac unit for us that they have never been able to figure out how to work properly. Every time they send someone out they have to clue how to fix it. Our AC has not been out for over a week! They sent a guy out that had no clue came back the next day and said he now knows what the issue is and would get the part order. We called last week to check the status and we were told the part is on order. Today we get a call they never ordered the part! We have to pay for labor that is not guaranteed before they can order the part. W** seriously!! Do your self a favor and do business with anyone but this company. They are scam artist that will lie and provide the worst equipment and then are able to fix it so they can make more money off of you. I will be filling a complaint with the BBB!!!

They charged $674 dollars to replace an actuator on my HVAC unit. I came to find that the parts cost under $100 retail. The guy was in and out of the condo in 40 minutes. This all after a 90 dollar service call that was not credited toward the job. But fine, I got taken to the cleaners on that. This next part is a bit more twisted because they straight up lied... They quoted me $850 to provide and install a specific type of high voltage thermostat. It just didn't feel right so I did some research. Well my building confirmed the thermostat unit costs $190 total (same Honeywell unit that Althoff proposed). Althoff claimed "wiring needed to be run from the box" and labor would be 2.5 hours. The problem w that claim is that my building manager confirmed that no wiring is needed at all. Further, I later learned that my neighbor had one installed in 30 mins and was charged exactly $300 all in. Hope this helps their next potential victim.

They are excellent and we have never been disappointed with them. We would highly recommend them and we will continue to use them.

Excellent, excellent service so far. Scott P first came because one of our furnaces just stopped working in our house in the Village of Lakewood. Was very knowledgable and was able to have our furnace fixed same day. Because he really knew what he was doing and came off very trustworthy, we signed up for their Silver Maintenance Plan. Scott P came back to do the maintenance and once again provided excellent service. He spent time explaining everything and made logical and reasonable recommendations. Smart guy who put us at ease about something we know very little to nothing about. Had a bad experience with another company, so this was a welcome relief. Right from the start - including from the initial phone call to schedule someone to come out - have had a good experience. Highly recommend this company and especially technician Scott P.

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They come out twice a year, one for furnace and once for A/C to clean and set up. They're coming out tomorrow actually. I'm happy with the price. They let me know when they're coming during the designated time period. Even if out of contract I still would use this provider.

What I like best is that they are responsive and it’s a big corporation, so I figure they have enough people to handle; if everyone’s furnace went out on the same cold day in December, I had the expectation that they have enough people working for them to be able to service all of us. They do a routine maintenance check every year. We buy a service contract with them so that they come every year to service our furnace and we bought our furnace from them too.

They are very popular in this part of the area. They are not cheap but they are good and they come right away. They are here on time. They are really good.

We've had good service from them. They do both electrical and plumbing. We have a maintenance agreement with them, they're out four times a year for that. I pay on an annual basis for four visits a year. It's somewhere in the neighborhood of $250. We would recommend them.

They're very efficient, very pleasant, very professional and no high pressure sales or anything. We're happy with them. For them to come out and do the estimate was free. I trust them very much and their estimate seemed in line with what I've heard. The quality of their work is fine. They call to see if it's alright if they come 10 minutes early. We would definitely use them again.

I have one of their service technicians do some maintenance for plumbing. We had a big deal. I think they're fairly priced. They're kind of a full service contractor. I can call them for heating, air conditioning, plumbing and electrical. They have been a long time contractor so they are very familiar with my system's implications.

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They were here November of 2015.  It cost $150.

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I called at 4:15 pm on a hot Saturday, and the repairman was at 
my house in an hour.   I did pay a bit extra since it was late on Saturday,
but they told me that upfront.   He wore shoe covers on his shoes.
He seemed to care about his work.

My HVAC system was completely inoperable from what I thought was an electrical problem. I called Althoff on Monday morning and provided preliminary information about the problem, and they dispatched an electrician. I received a call from the dispatcher about 15 minutes before Dave, the electrician, arrived. Dave was extremely professional, and he was able to quickly determine that it was not an electrical problem. He also took the extra step to determine the root cause, and he confirmed a problem on the furnace's controller board. Since he was an electrician, he did not have the necessary part with him, but he did check with the HVAC technicians to confirm that they had the parts on their vans. He contacted the dispatcher and arranged for an HVAC technician to come out.

I was pleasantly surprised to get a call from the dispatcher letting me know that they could get a technician out earlier than promised. Jim, again very professional, was very thorough in his diagnosis. He wasn't simply interested in replacing the part and moving on. He wanted to make sure he understood what was causing the part to fail. He also took steps to make sure that if the same problem arose again, only a simple fuse would need to be replaced vs. a $200 part. Jim also took a good deal of time to make sure that everything was working properly before leaving. He wanted to minimize the chance of a return call.

I was extremely impressed with the responsiveness, professionalism and quality of the work. While the repair was a bit expensive, some, the cost would have been $150-$200 less if I had provided the right information up front. I'm really confident in the work Althoff did, and I won't hesitate to use them again.

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We have used Althoff Industries for over 12 years and have found them to be professional and reliable. The technicians have been easy to deal with and provided us with quality work product. The 2 man team who completed the removal of our old unit and installation were no exception. Not only did they start on time, they took the time to clean the basement area in which they worked, actually leaving the area in better shape than when they started. All venting, pipes and ductwork were correctly aligned and secured. 
The install team was able to answer all our questions and thoroughly covered the basic new functions of the thermostat and operational needs of the new furnace.
 
We will continue to use Althoff for future needs and have an annual service contract with them. Any quick check on prices/install costs will reveal they are not the lowest cost providers, but we feel that getting things done right the first time has been a value to us.   
 

Always professional technicians. Never question their findings