Trost Plastics | Vinyl & Aluminum Fence & Rail
About us
Trost Plastics is a family run business that has specialized in selling vinyl fence and rail since 1988. Aluminum fence and rail has been added in the last few years. Our installers are local people who only work for us and work year round - not subcontracted. Azek cellular PVC decking is also a very important part of our business that we have been selling since it was first produced in 2004 and has proven itself as a quality product.
Business highlights
Services we offer
& trellises. Installation of vinyl fences, Custom built vinyl privacy, aluminum fences, and aluminum railing. Deck & screen room construction. Maintenance to all Trost products., and ranch fences.Custom built vinyl railings, flowerboxes, picket, picnic tables, vinyl railing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 0% |
"Thank you for the review! We are happy to hear that we have another satisfied repeat customer. We truly appreciate your continued business and are extremely happy to hear that you like the way your project turned out. Please do not hesitate to call anytime in the future if you ever experience any issues with your products as we do back them with a lifetime warranty. Thank you for once again choosing Trost Plastics, Sincerely, The Trost Team"
I called them to come out and give me a quote on installing a fence. They were able to come out and asked me what my vision was. They were able to provide me with a complete brochure to show the options that I had available. I was worried about getting a fence that my small dog could not escape through. I also wanted something nice as it is a new construction home and I wanted everything to have a similar look and feel. They were very eager help me and understand what I wanted. They took in-depth measurements then gave me a quote that day. They answered every question I had and even measured my dog to make sure she could not get through the slats. They were the most reasonably priced and offered the best fence that I could find on the market.
The first time they came for installation they stepped on to the yard and informed me that the ground was too soft to install. They marked for the fence and asked me if that was what I expected. It was so they told me that I would stay at the top of the install list and the first day available they would come back out and install. I did not have to worry that my fence would be skipped but I did call a couple of times to make sure they were coming back. Each time I called the person on the phone was very helpful and make sure I knew they were still waiting for a good day for install.
Three weeks and two winter storms later they were back to install. The men came to my door and asked one more time if the measurements were correct and got started. I could see that they were digging into rock underground. I could also tell they were dealing with clay dirt but they completed the whole job in one day and left my yard better than they found it. They took to some of the excess dirt and filled in some low spots which was a huge help for me. All of the other excess rock and dirt was taken away with them so I did not have to find something to do with it. Again huge help! I would not hesitate to ever call this company again for any of my fencing needs. Everyone that I spoke to via phone or in person was professional and I truly felt like a valued customer. My dog and I could not be happier with our new fennce.
"Thank you so much for the detailed review. It was a pleasure meeting and working with you to complete this project. Thank you for being so understanding and cooperative with the winter weather and our schedules. We don't like to make messes in our customers yards if we can help it. As a family owned and operated business, we really do value all of our customers and appreciate you giving us the chance to earn your business. Please don't ever hesitate to call if you need anything in the future. Sincerely, The Trost Team"
what fence styles we wanted. We decided to take a drive to their showroom in Columbia, IL and see the options in
person, rather than just in the brochure. We were greeted by Andrea, who was very friendly and helpful. She answered questions for us, and showed us the various fence models. It was most helpful to look through the books they have, full of pictures of fences installed for previous customers. We saw a picture of a previous customer?s yard, and finally agreed that we found the fence we wanted for around the pool!
Once we made our two selections (a fence around the pool, plus a separate perimeter fence for the backyard), we then worked with Tim on scheduling the installation. He was responsive to our phone calls, and was very customer oriented. We had our
fences installed during a rainy period and he sent his crew out to assess the conditions as he did not want to damage our yard during the process. He assured us that through this rainy period, they would stay with our job until completion, and he was true to his word. Once the weather cleared up, the crew was back out to finish. Upon completion of the installation, we had two small issues to fix. Tim sent a crew out timely to take care of the fixes, to our satisfaction.
Finally, we want to specifically acknowledge Terry and Mike, the installers. Having had the opportunity to meet them, it was apparent that they take great pride in their work. The fences are sturdy, neatly installed, and the finished product looks awesome! We are very pleased with the results, and we?ve already received multiple complements on the fences.
We highly recommend Trost Plastics!
"Thank you for submitting the review on Angie's List. It was a pleasure to work with you both throughout this process. As always, we are very thankful for all of our customers and your satisfaction is our first priority. We are pleased to hear that you had a great experience with our staff members and will pass this message along to them to let them know that their efforts do not go unnoticed. Please let us know if there is anything else that we can assist you with and do not hesitate to call if any issues arise with the fence, as it is backed by a lifetime warranty. Thank you again for choosing Trost Plastics Happy Holidays from all of us here!! Sincerely, The Trost Team"
"(Removed Member Name), As always, we appreciate any review here on Angie's List. We originally bid your job back on April 9th and the work was completed on June 10th, 2014. Your complaint was received 1 week after the job was finished and Mr. & Mrs. Trost came to rake and seed the two small patches of your yard that were disturbed a day later. We value each of our customers highly, so resolving any problem is our first priority. After this issue was promptly attended to, we called you to see that you were satisfied and you said that you were. We are a bit confused as to why you gave us such a negative review long after we went above and beyond to fix the issues, called to ensure your satisfaction and you even stated in the review that the fence was great. Putting in a fence is a type of construction, and as hard as our guys try to not disturb the yards of our customers, it does occasionally happen. Our guys did trim the shrub back a bit and cleaned it up since it was in the line where the fence was going to be placed. At the time of the initial bid in April, the placement of the fence line was decided, and upon signature of the bid, you had agreed to that. Our guys went over the job & placement of the fence with you that morning they arrived, so any changes in placement could have been made before the work started. We sincerely apologize for any inconvenience that the fence construction and installation process caused you. The Trost Team"
"Thank you for your review on Angie's List. The company that you are commenting on is actually a separate, independent company with their own office. We do however, supply him with most of the materials that he uses to build the decks. We also refer our customers interested in getting a deck to him and have been doing so for more than 10 years. He has built many decks over the years with many satisfied customers. They are a very professional and trustworthy company. They do physically draw out the potential deck designs and do not use a CAD system because the designs that they print out are not up to code for this area. In his experience, he has found that hand drawings work best for getting the permits needed and for all other parties involved. All of us here at Trost Plastics are very sorry for any inconvenience or delay that this experience has caused. Sincerely, Trost Plastics"
"Thank you for the excellent review and your repeat business. We really appreciate our loyal customers. We were happy to assist you with all of your projects and if ever there is a problem, please don't hesitate to call. Have a safe and happy 4th of July weekend. Sincerely, The Trost Team"
"Thank you very much for the positive review. We greatly appreciate your business and are very glad that were able to assist you with this project. Please let us know if there is anything that we can assist you with in the future. Sincerely, The Trost Team"
"Thank you for the positive review. We are happy that we were able to assist you with your project. We really appreciate your business and it was a pleasure working with you. Sincerely, The Trost Team"
"Thank you for the rating/review on Angie's List. We really appreciate it. Sincerely, The Trost Team"
First exposed to salesman Tim at tradeshow and gave a rough estimate and invite to Illinois showroom...Visit to showroom firmed up the project estimate and was able to see samples of fencing product up close (personable and very knowledgeable staff)....final onsite estimate by owners...just made you feel comfortable and gave me their very best deal and approximate start time (was right on)....The two man production crew was outstanding...took down old fence and replaced with new product in efficient, professional manner...LOVE my new vinyl fence....Would highly recommend Trost Plastics to all...in fact I have another project that I will definitely be using them for...
"[member name removed], Thank you for the outstanding rating and review. We are always happy to hear from a satisfied customer. We really enjoyed meeting with you and working out all of the details of your project. As a family based business, getting to know our customers is a high priority and we strive to make every experience a positive one. We look forward to helping you with your future project(s) Sincerely, The Trost Team"
We had a very pleasurable experience with Trost Plastics.
All work was done as explained and everything was cleaned up afterward. We had 2 "slats" in our fence with minor damage and Trost came back out and replaced them with no problem.
The installers were very nice and made every effort to accommodate us when we had questions, etc.
It has almost been a year now and we are extremely happy with our fence and gate.
"Thank you for the excellent review/rating. We are glad to hear that you are happy with your fence and are glad to have you as our customers. It was a real pleasure doing business with you and please don't hesitate to call if there is anything else we can do for you in the future. Sincerely, The Trost Team"
"[member name removed], Thank you for the exceptional review. It was a great pleasure meeting and working with you on your project and we are always happy to hear from a valued customer. If there is anything that we may be able to assist you with in the future, please don't hesitate to call. Sincerely, The Trost Team"
They had to delay our instalation by one day due to incilmate weather. So they took the time to call and explain why.This company made us feel as family by asking us if we understood the reason for the delay which was pouring down rain .They seemed t care very much about how we felt about the cause for the delay . They are in my opinion an A+ company
Douglas W. Brown
"[memeber name removed], Thank you for the great review. We really appreciate your business and if there is anything else we may be able to assist you with in the future please don't hesitate to call. Sincerely, The Trost Team"
, thI set up an appointment for them to come to my house to take measurements and to determine a solution to the problem of the existing steps. In order to save considerable expense in jack-hammering the old steps, they said that they could engineer a step unit that would fit over the old one. Approximately 5 weeks later, they called to say that the unit was ready and they were able to come out the next morning to install it. The installation went very smoothly with only some minor leveling needed.
Now I have a much safer set of four steps with handrail in place of my old 3 step concrete one.
Vinyl fencing is expensive but (1) there is little maintenance, (2) Trost came recommended by a neighbor, and (3) they were actually the least expensive bid. If you need a fence, I highly recommend Trost Plastics.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
8610 Hanover Industrial Dr, Columbia, IL 62236
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