"Mr and Ms [Provider Name Removed], obviously, I would prefer to continue this discussion in person and not on the internet, which is why I came to visit you immediately upon returning from out of town. I'm quite surprised to read your review given that the fire marshal himself and the documentation he provided state of he could not determine the origin of the fire. we take your situation very seriously and our sympathetic towards the loss of your building and contents. however, we have made attempts to contact you after our initial visit and since that conversation we have not been able to reach you we find it difficult to move forward in any manner when we c"