Prime Baths

Did a good job and he was affordable and quick

Fast and efficient install. Looks great!

I had Ken and his crew come out in Dec. 2019 to install a new shower and replace two sink faucets in our primary bathroom. They did a great job. We did need a little warranty work done recently and they sent out a service technician who did what we asked courteously and professionally. I love a company that stands behind their work and Prime Baths in Coal City does just that. Will use them again as needed for sure.

I decided to book an estimate with Prime Baths largely based on their excellent customer reviews. So, after making contact with their office my first in-home estimate was scheduled for August 18th, at 6pm. I received a call that morning from Prime Bath stating that their estimator had a family emergency, and had to cancel.This was frustrating, but, I understand people have a life outside of work. I was then rebooked for another estimate September 1st, at 6pm. I waited until 6:30 pm and no estimator showed up-and no courtesy call was received. After the Labor Day holiday (Tuesday) I get a morning call from a Prime Bath employee asking when I would like to reschedule my estimate.The Prime Bath employee told me according to their notes that I (me) made a last minute cancellation for September 1st due to a family emergency. Of course, when I reached out to Prime Bath’s main office to find out why they were a no-show, I got a pretty typical response. For example, “we truly apologize, it was entered incorrectly on the calendar, we have specials and lifetime warranty(s) you really want to take advantage of, your time is very valuable, etc.” Moving forward, I have decided not to business with this firm. I work out of town Monday-Friday, 10 hours a day. When I get home to my family, my time is invaluable. At the end of the day, no customer wants excuses. I really wish that someone would have fully owned this situation and told me what Prime Bath was going to do to TRULY make it right and EARN my business. Sadly, all I was offered was an apology and booking another estimate based on my availability.

Very respectful and clean. Also finished in one day as promised

It was done on time, professionally and I am happy with what we got.