Xced Builders
About us
Xced Design Build is primarily a residential remodeling company that focuses on the philosophy of exceptional customer service. We take our clients through the full journey of their remodeling project, including the initial design consultation, each phase of preparation and continue to guide, educate and include our clients through the construction development. Our purpose is to leave a positive lasting impression on the experience of working with our professional team. Call us today for a free consultation. We are determined to “XCED” your expectations.
Business highlights
Services we offer
Small improvements, and ultimately watch your dreams come to life., complete renovations and new construction. There is no project too big or too small. We specialize in full home remodeling, kitchen design and bathroom design. You'll begin with our design staff
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
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8% |
When he came to meet us for the first time, he was extremely thorough in his assessment of our options and what it would take to get the job done. My wife and I were both impressed when Gary started sending us Craigslist links to purchase the doors we needed at a cheap price - although he offered to arrange for the French doors to be built/purchased through him, he was also looking to help us save money on the project wherever we could.
The installation of the door did not go as smoothly as planned, due to some uneven walls in our town home. Whenever the project hit a snag, Gary was honest and professional with us about the issues. He had to come back several times, always on short notice because of my wife's and my busy schedules.
Perhaps our most memorable and telling experience with Gary had nothing to do with the French door project. My wife and I were traveling over the holidays while inlaws watched the house. At around 2:00pm on December 24th, we got a frantic call from the inlaws informing us that there was a severe water leak through the kitchen ceiling. Panicked, and about 450 miles away from the problem, we called Gary to see whether he could refer us to an emergency plumber to stem the leak. Gary offered to inspect the leak himself, and drove over to our house within hours. Fortuntately, the issue was easily fixed, but the fact that Gary was willing to help us out of a pinch entirely unrelated to our project meant a lot to us.
Gary and his team recently finished up the French door project and it looks fantastic. He and his team are highly competent and we would definitely recommend Xced.
"Thank you very much for the kind words. It was truly our pleasure to work with you and your family!"
"Glad you were happy with the final product. Thank you for the review."
"Glad you were happy with the work. Thank you for the review."
"We are so glad you were happy with the work! Thank you for the review."
"So glad you are happy with the work. Thank you for the review!"
"Thank you Customer!"
Gary and his team also redid our front steps to our condo and parts of the pathway around our building. It was the hottest summer ever, and the first day, his men fell ill. It might sound strange, but it was over 100 degrees. So I'm not surprised. Needless to say, the job took longer than planned, but Gary was in constant contact giving me updates so I could relay the progress to the rest of the tenants. And he finished it as quickly as he could. Net net, the steps are awesome. We can walk up and down easily and they look great. Even better, he was extremely reasonable in his pricing. Everyone else I got a bid from was much more.
I think Xced Builders is true to their name: they are excellent! And if I have any other future repairs/needs, I won't hesitate to call them.
"Thank you Member!"
The roof job was a brutal one. Gary and his guys worked from early in the morning until 10 pm to get the roof off. By the time the roof was disposed of and the yard and alley were cleaned up, it was nearly midnight. They worked over the weekend to get the plywood over the house, including late into a Saturday night. The new roof was scheduled for installation on Tuesday. Because it was scheduled to rain, Gary and his guys tarped everything. Even thought it was well covered, I was surprised to see Gary there on Sunday-turns out he was a little concerned since it was raining and he just wanted to make sure everything was good with the tarp!
I appreciate the fact that Gary was almost always reachable, he kept me very well informed on progress, and took the time to explain why they were doing things in a certain way. A lot of General Contractors have never even had a hammer in their hands,and have limited real world knowledge of the hows and whys of home remodeling-not the case here. Gary and his crew were less concerned about leaving the job after an 8 hour day than they were with getting things done and done properly. I felt that even if I were out of town, I could have handed Gary my keys and the work would have been done in the same manner.
"Thank you Member!"
"Thank you Member!!"
Overall and in all ways the job was disaster, much do to Gary's lack of supervision. He made very infrequent trips to the job site.
Without getting into a long story, the subs made a terrible mistake and have to remove and regrout the job. While I understand mistakes happen, Gary was a nightmare to deal with. When he did come to the site he was so aggressive and confrontational that we asked that he not return and just dealt with his subs. In the end, we got an attorney involved and ended up paying Gary more to have his subs correct the job so we could move on.
While the quality could have been good, the potential for disaster with Gary is just not worth it.
"I was disappointed with this project, and I am sorry that the customer was equally unhappy. After our initial discussions, the client purchased discount tile. I communicated our concerns that the tile would not match the vision she had for this project. The "mistake" referred to was not an error in workmanship, but rather unhappiness with the way the discount tile created inconsistencies in the grout lines. It was not until the job was completed that the client asked that we discount our fees. Because work had been completed and the undesirable results were due to the ill advised choice of tile rather than workmanship, I refused to discount our costs. We were never asked to redo any of our work at this location, and I am confident that the customer would have been much happier had they chosen recommended tile that would suit this project."
"Thank you Member!!"
Licensing
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