Wolley Movers

Worst Movers Ever! STAY AWAY! Most of my furniture was broken during the move. They arrived 3.5 hours late. The movers were extremely rude and looked for ways to waste time. They often complained about their jobs as movers. I found myself doing a lot of furniture moving because they were so slow. They used high pressure sales tactics to force you to buy extra boxes and pay them more. They damaged lots furniture and walls, and their hands and truck we're very dirty. Their insurance forms were fake. They called my building manager a F**ing B when she asked them to wear masks and then they refused to wear masks that she gave them. Some of the movers randomly yelled loud strange phrases while working because they thought it was funny, but it just frightened the neighbors. They tried to take detours while driving to the new townhouse, so I had to continuously stop them on the road and keep them on track. They never finished. I had to go back and move things they didn't move. When they left, they hung out in the alley and were smoking weed (which upset my neighbors). When I called the management, they never called back after several attempts. Please stay away from these horrible people. BAD HORRIBLE AWFUL SCARY VERY NASTY!

I really should have looked into the negative reviews prior to hiring this company. I contacted this company for a move after shopping around I found that the were both available on my date and a good price so I went ahead and booked it putting a 50 dollar deposit down. I was sent an estimate of 550 which would include 3 men for 3 hours including the travel time to my destination. Both on the estimate and on the conformation call I was told I would be able to use a credit card. The movers were scheduled to come between 1-3. I received a call shortly after 3 from the movers saying they would not be there for another hour due to the pervious move going long. A bit annoying but not a huge deal. Once the finally arrived around 4:10 the men came up to my unit. Immediately upon coming up they said that it would be an extra 130 dollar charge for the stairs in the lobby. I am on the 3rd floor my unit number is literally 3 and I have had other services come to deliver furniture that had a 3 floor only policy without issue. Since the were there already I just agreed. The main guy walked around looked at my stuff and said he was going to give me a new estimate. After a few minutes he said that the new amount would be 968, nearly double the original amount. I was shocked. I wanted to cancel but was informed I would be charged for 2 hours. At the same time he also said it would need to be cash only. This all felt like a scam. He said because he needed to wrap some items and make some boxes for the tvs, also he increased the time needed to 4 1/2 hours stating that because of the big move they just did they were really tired. I was pretty upset by the price being so much more and the payment needing to be cash only so I let my partner handle the movers while I called the company. The woman on the phone kept going back and forth between me and the main man on the job site. Between discussing the price with the man onsite and the woman on the phone this had all taken about an hour. During this time the guys were not working and I was still being charged. While I was on the phone the main man kept telling my partner that the could do it for cash and that he could drive him to a bank to get the cash out. Finally the woman on the phone and I agreed that the men would move the items that I wanted for the next hour and thirty minutes so I could keep the original estimate price. After I finished the call the men came back up with the few items that they had taken down in the beginning. They threw them down right inside my door and said they weren't going to do the job. I have never had an experience like this. THIS PLACE IS A SCAM, they will double there price once the arrive and demand cash. I would never recommend this company to anyone. I have no idea how they have so many positive reviews. I am reporting them to the Better Business Bureau so hopefully no one else has to go through this.

Excellent services. The two young men were very professional and careful with all items. Hardworking! I would definitely hire again and would recommend to anyone moving.

Overall great they got the job done albeit not the fastest crew, they accomplished what I needed, however took a very long time when I left the house early to go meet them at the other house, they mysteriously took three hours longer then needed, and left things like the refrigerator back at the old place as well as a 500 pair of Prada shoes in the closet.

The three men that were sent were professional and very helpful. I would definetly hire them again. Erick, TC, Brandon. I have to say i didn't have to lift a hand, they put the beds together and asked where i wanted my furniture at. They even gave their advice on where to put the furniture what great men.

Great! I wasn't there, but my son said the two men from Wolley were the strongest he had ever seen. (!) They were on time, the price and the woman on the phone were both very reasonable and I didn't have to worry about this for a minute. Would definitely use them again.

They were good at moving.... they were nice people and took care of the things moved. The major problem is the lack of traspaerncy and direct openess in pricing. They asked if i wanted them to wrap the table and things before they moved them. this was to insure it did not get scratched and damage to everything involved would be minimized. When it was all done i was glad it was wrapped as it protected my house as much as the furniture. The real shocker was when i went to finalize the bill. Getting charged the extra hour was a known cost. Then he said I OWE $150 for saran wrap. $150 FOR $10 in PLASTIC!!!!! I paid $75 for an hour of labor and $150 for wrap. I have used many movers before as i moved twice in just a month and this was never the case. I am good with the fact that i pay for the time to get it done, but when we discuss i dont need any boxes they should mention they charge 10X the cost on wrap or that its not included. I would of purchased it if i knew. I feel like to got over charged just because i got a deal on angieslist.

Moving is stressful in the best of times, so I am thankful that I had Wolley team help me take most of that stress away - at a hefty price tag (more later). I had a huge three-bedroom (1800 sq ft) condo to move to a smaller (1200 sq ft) two-bedroom condo. From the get-go, it was easy to get in touch with Wolley, and I always spoke to the same courteous and helpful person (Elizabeth), who made everything a snap. I got a full explanation of the service and the costs, and the movers showed up on time. They then proceeded to take care of absolutely everything - from breaking down beds and tables to shrink-wrapping everything to moving it into their van - I did not have to touch a thing. The movers were clean, courteous and felt free to ask how to handle anything out of the ordinary. The process did take a full four hours, which was surprising to me and added about $200 to my bottom-line, but thinking back to three huge rooms full of boxes and furniture, it makes sense now. Also, the movers were very zealous about shrink-wrapping virtually everything but the boxes I had made myself, which added time and material cost - but on the upside, all my stuff arrived at my new place a few weeks later looking new and without a scratch. What complicated this move - and added on cost through no fault of Wolley's - was that I had received a call 8 hours prior to the movers showing up, informing me that I could not move into my new place for another two weeks. Thankfully, having anticipated this, I had spoken to Elizabeth about storing my things at their warehouse for as long as necessary for me to figure out what to do. Since I got the news confirming that I had to store my things instead of just moving them that very morning, I was anxious that the movers wouldn't know what to do, but a quick phone call to Elizabeth took care of everything. The movers were immediately informed of the new situation and switched gears effortlessly from a move to a storage. This meant that several more hours would be added for my stuff to be unloaded at the Wolley warehouse and then retrieved from there the same way on the way out, plus I had to pay storage which I think was much too high - but I had no choice. Two weeks after the move-turning-into-storage-situation ordeal, I closed on my new place and Wolley brought all my stuff to the new place after retrieving it from the warehouse. They were an hour and a half late however, apparently due to an internal miscommunication on Wolley's part, but once they arrived, they were just as quick and professional and careful as during the move-out. Bottom line - with the exception of the hour and a half tardiness on the move-in, and the somewhat high cost of storage and perhaps overzealous shrink-wrapping (time and materials cost) - this was a process that made a very stressful situation somewhat bearable. Call Wolley and work with Elizabeth - just keep control of time and costs.

Superb and very careful. Just a bit more expensive than expected.

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Movers arrived on time and did a decent job of moving everything. I had a television that they wrapped and I paid additional to have wrapped. The TV had no prior damage before the move or before being wrapped by the movers. Once the TV was taken to my new place, they unwrapped the TV and I noticed 4 cracks (one on each corner of the television) as if the TV was dropped in the truck while it was standing. The lover saw it, confirmed the damage and even told me yea I can charge you less for the wrapping but also if anything happens to the TV where it doesn't work, call the office and they will take care of it. Now the TV is having picture issues which it has never had before and when I called Wolley and they said that they gave me a discount already (one which was not an exchange for my TV being broken) and that the damage they saw on the TV would have been worse if it was damaged the way that it was. They are taking no responsibility in the matter and are not taking responsibility for their actions. Do NOT use this company. Find another provider as they are dishonest and irresponsible.

UPDATE: 10/28/2015

Wolley had called me after denying me payment on the TV that they broke and we had agreed on a $200 payment in check form. I wrote them an email on approximately 10/23 letting them know that I had not yet received a check. Their response was: 

"Yes we had agreed on sending a check out to you, but due to the fact that you gave us a bad review on Angie's List we can no longer do much for you."

I have the email, in writing as proof. The fact that they don't want to pay me what is legally OWED to me, due to damage that was caused by THEIR negligence, because of a review is insane. I already have my lawyer drafting a letter to them. $200 will be the least of their expenses when the dust settles.

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hThe office staff was very easy to work with to schedule the move. They were able to accommodate my specific move time due to the time slot I was provided for the freight elevator. The movers were on time and professional and they worked quickly. The one negative aspect of the move was the price for the packing material was very expensive in my opinion. I was charged $100 for wrapping material, and I didn't even have that much furniture to wrap. If it weren't for the unexpected very high price of packing material that was provided to me right before the move was complete, I would have given this place an A. Be careful about making sure you get a quote before they wrap your furniture.

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We would use them again.

This message is to inform you about the poor
quality of service on 12-12-14 your drivers arrived @ 10:30 AM which
was fine. Prior to their arrival I had intented to go the bank. I informed Hosa
about that and the three started work. Hosa was responsible for damage to like
new Armstrong hardwood floors and stove he dragged through the living room and
out the door where it was place on the dolly. Although it wasn't deeply
scratched it is damaged and lightly scraped. I'm unsure if  buffing can repair  it.
Eric, Pete, Hosa took one hour just to remove an
Armoire from the bedroom. Eric damaged the right side corner of this expensive
furniture forcing it against my steal door jamb. They finally figured out how to
remove and continued work loading the truck. I really thought they were
inexperienced but when Hosa stated that it was done intentional just in case I
didn't pay that did it! Eric threw a plastic Coca Cola bottle in my front yard
as they were leaving. After arriving at the destination  _________
division he said that they were going to back the truck up to the front of the
condo lobby. I didn't say anything to the staff because my valuable possessions
were in their hand. I felt as if I was at their mercy and not as a customer
paying for service. They struggled bringing up the furniture one floor
needless to say that Eric dropped the aluminum handles to my
refrigerator the cement floor and scraped the walls of the doing. I noticed that Eric was deliberately losing his balance and falling against the the railing hoping that it give way so that they could sue the HOA The side of wolf range was dented damaged by Hosa. Hosa then went over the invoice with me and tried
to charge and additional $85 for the truck use of overtime the total was $523. I
told him that I had to go to Chase to cash a check .Since he informed me
that the total of my bill was under $500 and required cash! I advised him to
wait in the the truck the bank is nearby 5 minutes away. Hosa refused to leave my
condo stating that it was his insurance that I would pay him. I've never felt so
humiliated in my life. I said that I can't leave you in my house unattended with
my valuables so he finally left and waited in the truck.
During the time frame that it took me to go the bank. Eric excessively phoned
my house every few minutes after he realized that he was calling the house and
not the cell. He finally called the cell and reached me in the bank as I waited
in line he was verbally abusive screaming that I don't have money. I told him
that I hadn't been waited on yet and should return shortly.
I was driving back to the condo with the cash and I looked in the rear view mirror to see Wolley's truck barreling down behind me. Hosa was driving as if he was mad man. I gave him the cash they took off and Eric threw a 7UP can in the parking lot unaware that it was all under surveillance. They can't read or something else was the problem there is a surveillance sign posted on the premises. I'm new to Angie's list do believe those rating do homework before hiring.
I call the office to advise of the above and sent this info heard back they will be reported to BBB and Movers Association.

Wolley Movers was very professional and reasonably priced for my small moving job.  The office was responsive and prompt, and  the two moving guys did a fine job.  They handled the refrigerator with care, and were very courteous and professional with me.

Jose and crew arrived one hour early which was a just great.  They were very courteous and conscientiousness.  Jose explained in detail all the different points of my contract before I signed anything.  Then the move began.  The took great care of all my furniture and wrapped everything for transport.  I was amazed at how they were able to carry everything out and down three flights of stairs. They made it  seem effortless.  When we arrived at my new apartment I was once again amazed that the guys were able to use two very small elevators to bring all my stuff up to my new apartment.  This entire experience was extremely painless.  I hate moving and was very anxious prior to the move.  I can not thank Jose and his crew enough.  I have recommended Wolley' s Movers to everyone I know.  Great Job. 

Wolley Movers sent 3 men, who arrived on time, worked very hard, and moved all our furniture and boxes with great care.  Nothing arrived damaged or broken!  The estimate was right on the money, and my husband who originally did not want to use movers, was very pleased with the outcome.  I would highly recommend Wolley Movers.

It was a very good experience all around. The persons on the phone are very nice and courteous, the rates are very reasonable, the movers (3) arrived on time and moved very quickly. We had a lot of stuff (a one-bedroom apartment, two people), but the movers were able to get everything done within 5 hours. We will definitely use Wolley Mover's services again.

They were extremely efficient, and professional. Everything went very smoothly.