WALTER E SMITHE CUSTOM FURNITURE

It went well.

They were great. I love my furniture. They took a while to deliver the furniture though because one piece was custom ordered. I felt that their policies were excellent and I would definitely buy more furniture from them. They are not cheap, but the quality is very good.

We were very pleased with the experience. We wanted to refurnish our living room and basement TV room. The design consultant came out to the house, did the measurements, and interviewed us about what we were looking for. We then met with her in the store to view her recommendations on couches, chairs, rugs and shelving. We went with almost exactly what she chose, with one exception. The styles and colors were right on. Delivery went off without a hitch. We have already taken full advantage of the upholstery guarantee and had two major cleanings after accidents by small children. Everything looks great and holds up extremely well to the beating it gets from three small boys. Quality is great.

The experience was great! We had some difficulty communicating with the original designer we worked with, we talked to personal at the store, they recommended Kevin and we have been happy ever since. Whenever I go into the store Kevin remembers me, helps with whatever questions I have, and I never feel pressured.

I was very pleased with the experience. I spent about 2 hours in the store working with the designer. It was very relaxing and not stressful at all. Considering the thousands of fabric options for a sofa, I definitely needed some guidance. The designer worked to help narrow down the choices based on my tastes and current decor. I wasn't sure what styles I would find, but I was pleasantly surprised to find a very wide range of styles that would suit most tastes and lifestyles. The piece arrived almost exactly 4 weeks after purchase, which was within my expectations. It's a beautiful sofa and seems very well crafted. It wasn't cheap, but within range of other places I looked (Macy's, Crate & Barrel, etc.) Everyone I dealt with was responsive and helpful. Not to mention, they had a very attractive financing incentive at the time of purchase which was the primary reason I went there.