Simon's Shine Shop

Great job in and out.

Well, car looked good.

Was a little late for my appointment due to traffic but that was not a problem for them. Very comfortable waiting area with free wifi. When they were through the car looked good. Very happy with the service received. Will go back in the future.

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.I have to admit up front that this is only the second time that I have been to Simon's. The first time was several years ago when I first purchased this vehicle. I raved about the great service they performed on the exterior and interior of the vehicle - with the exception of my front driver's seat which took on an ugly dye or dirt transfer onto the leather. Simon's was not able to remove the stain and we had some differences about who was responsible on how this incident was handled and whether or not I should have been charged extra or been more specific about the removal of the stain and how it should be done. I wrote a decidedly non-flattering review of Simon's as a result, but ultimately determined that it was a combination of a miscommunication and my dissatisfaction that the stain hadn't been removed - even though I thought I paid to have it addressed. 
But I can't deny that they do a great job otherwise - the expensive price notwithstanding. This time the experience was great, for what they did (the package that I chose) was done well and I was very satisfied with the results ... but with one exception:
Their personnel give you the option to review the "condition" of your vehicle under ultraviolet light before they begin the full cleaning and waxing process. This way you are not surprised about any imperfections on finish issues following their detailing. One of their guys took me through the process - top and bottom. He pointed out one "scratch" about 6 inches long that ran just under the drivers' door opening on the rocker panel. I was surprised to see it, wondering where such damage could have come from. But I just chalked it up as normal wear and tear, expecting that it would nevertheless ruin the overall appearance of the detail and that I would have to take it to a body shop to have it repaired.
Simon's people went to work, completing the job in about 3 and 1/2 hours. I was gratified that even though I made an appointment to have a particular package performed (and they have a wide variety of packages, prices and options), I was still able to modify what I wanted that better fit my needs and budget. I was totally satisfied with their work which paid attention to detail ... except:
The "damage" that their people pointed out to me turned out to be only a smudge of dirt or concrete residue that came off with just a little water and light rubbing (two weeks after my visit). This revelation suggests that they assumed that what they saw under the ultraviolet light was metal or paint damage. Had they at least addressed it by thoroughly cleaning that area it would have been removed. It also seems to indicate that the area in question was NOT waxed/treated since the "'damage" remained subsequent to their work. I suppose to some people it's a minor thing. But you'd think that since this is a "detail" job that they would have made an effort to at least determine if this imperfection could be removed.
Otherwise, I love their work and would be more than willing to return.

I preface this by saying that I usually wash my own car and know every dent, scratch and ding on it. I am fairly meticulous about the appearance of my car.
Waking up early Saturday morning, I took my fairly new SUV (2013) into Simon's for a wash. After working on the car for about fifty minutes, my car was pulled out back where it was out of my sight for approximately another ten minutes before being pulled around.
I looked at the car and there was a dirt drip across the hood (a good 36"x1"), which I didn't bother to mention for fear of the employee wiping it with his dry rag. I pulled away and got the the corner stop light and I noticed some other dirt on the interior door (minor spot). I then looked at another spot on the interior door and was shocked to see it was a tear about the size of a dime with the leather still bunched up indicating it was recent.
I turned around and went back to Simon's. I discussed the issue with the women behind the desk, who was courteous. I then showed it to the floor manager who took some pictures. I filled out the form and was told they would review the video and get back to me in 48 hours (which they did).
I spoke with Evangelina who said the video was not conclusive and that the workers said it was there before they started and that there is nothing in the shop that could scratch, scape or dent a car. I find that hard to believe, a power washing wand could easily cause the damage.
Simon's was unwilling to take responsibility for the damage which was my expectation given other peoples' past experiences with the shop. Their motto appears to be that "the customer's are never right." The service performed were mediocre at best especially given the price and their customer service is atrocious. Caveat emptor when dealing with Simon's.

0 They did a great job.  I had not had a good cleaning done on my CRV in a long time and they did about as well as your can expect.  They have a higher level of detailing that was very expensive ($420 for both interior and exterior) and probably would have gotten back to showroom quality, but I paid $36 and received a lot of value.

Great, very professional, reasonable pricing for the quality of the cleaning

I have been a customer of Simon's for years, but the service over the past few months has me looking elsewhere. While the quality of the washes themselves has declined (dirt left on car), the customer service is also on the wane. I have often purchased washes with rain guarantees, but in the last few months have been given arbitrary expirations dates when I have come in to redeem the guarantee. Today, after asking for the wash with the rain guarantee and receiving it, I was later told it only applies to rain, not snow, after using it for snow for years. The counter clerk aloofly claimed it had always been this way, and could have cared less about my past experience. She had no explanation as to why they would sell me a rain guarantee when I could not possibly use it. Time to move on...

My car was very dirty since I was driving on salty roads
recently, so I decided to bring it to Simon?s. I paid for the Wine & Dine
Shine ($31.99 + Tip). What I got for my money was a clean interior, but an
exterior that was still fairly dirty, with obvious spots on the car they just
missed. Also, the price included an undercarriage wash, but the undercarriage
was left covered in salt.
I feel that Simon?s wants to charge a premium price, but not
deliver a premium job. They didn?t do as good a job as a $12 place I?ve used,
but they do have a much nicer waiting area and use an air freshener for the
extra $20. I think they?re resting on their laurels rather than actually
delivering a good wash.

Excellent car wash, they're not quick or cheap but they do an amazing job.

PERFECT!

Professional, listened to what was impt to me and addressed those areas of my car...great detail overall!

I was told that it would take one day but I left there for 2 so they could take their time with it.
I
picked it up and it was an overcast day with a chance of rain. It
looked great until the rain started. Once I got the car home I was
horrified, there were swirl marks all over the car. I called the shop 3
different times over 3 days and never heard back. I took my car down to
the shop and confronted the owner, he said it looked like I took it to a
regular car wash and thats why there were all these marks. I told him,
the car was not touched by anyone but him. He did a free wash and
afterwards called in his "LEAD" detailer who said the specialty glaze
didn't take, but he would be happy to do another detail.
I took my
car to a body shop that specializes in Mercedes automobiles, and I was
told the shop did a rotary buff with a wool pad and they used a filler
to hide the swirls. The shop said that most detail shops dont know that
Mercedes are painted with a ceramiclear paint that needs to be polished
afterward and not buffed over aggressively with a rotary buffer. He
recommended another shop to fix the problems as he said that Simons
could destroy the clear coat and then it would require a new coat of
clear that would costs 5-7K.
I took the car to LUSTR detail in
Schaumburg. Ivan , the owner went over the car and said the same thing
the body shop said about the paint. He did a quote to repair the damage
to the vehicle and it would cost $675.00. I had LUSTR do the 2 step
polish and they resolved all the damage SImon's did and the car is in the shape that Simon's promised it would be in, except LUSTR did the job right.

I am the owner of a 2012 GMC Acadia with Carbon Black exterior and Titanium Leather interior. This is my second Acadia with the Titanium Leather interior color, which I freely admit tends to get dirty after some use. The driver's seat in particular had been of concern. To that end I sought out advice and suggestions as to which was the premier vehicle detail outfit that could make my 6 month old vehicle look virtually like new. I discovered both in online searches and here on Angie's LIst that Simon's (which is well over 20 miles from my residence)  would be the place to go. They offered an impressive array of packages, services, use of highly rated products and the prices, although somewhat expensive, portend to be well worth the expense.

I finally arrived at Simon's without making an appointment. As I pulled into the expansive shop the attendants immediately prepared my vehicle for a hand wash. I explained that I needed to speak to someone about the exact services I was seeking. I was directed to the office where a pleasant female employee, "R", who took my information, listened to what services I felt I needed, and then provided me with a printed pamphlet listing all their services. I explained to her that I had already settled on two different sets of packages and I emphasized that I was concerned about the dye transfer from clothing or dirty that was clearly visible on the driver's seat. She assured me that the packages that I chose (the exact ones that she also chose without seeing my list) would do the job. She informed me of the total cost and even deducted $5.00 on an Internet Coupon. I paid the $234.98 in full before the services were performed and settled down to wait for the next few hours.

I watched from their waiting room occasionally while reading a book to pass the time and observed the employees hard and work, cleaning every inch of the vehicle and apply the Carnauba wax, cleaning the interior and doing the wheel wells and doors. The time seemed to go by pretty quickly. The waiting room was bright, open and comfortable.

Finally, I was informed that my vehicle was ready and as I stepped outside to take it and tip the attendant I immediately noticed how my vehicle was Super Clean and shining beautifully, the wheels dressed, the chrome tips shinning and the interior Super Clean and sparkling - that is with the exception of the driver's seat which looked as if it hadn't been touched.
I immediately complained to the attendant who stated that he was unable to remove the discoloration or dirt, that he tried his best but didn't want to take a chance on damaging the leather. I, in turn, explained to him that I had just paid an additional $129.99 to have that particular seat cleaned, along with the other leather seats, and that spending that much money without a positive result was unacceptable.

I was referred to the young lady "R" ( I will not reveal her name), behind the counter, who in turn contacted "M" (I will not reveal his name), who listened to my complaint, seemed to understand and then suggested that their company works with an individual who specializes in difficult stains and dirt on leather seats. He, "M", offered to contact this person and have him come to the shop and work on my seat. He also happened to mention that service would cost me a minimum of an additional $180 to over $250 dollars. I was not amused at the prospect of spending additional cash to do what I had originally paid for. What's more, as I explained to "M" , was that had I known that the particular package I paid for was not going to do the job, then I would have initially agreed to pay the fee to have the "specialist" clean the seat rather than waste it on cleaning my entire interior with this negative result. "M" indicated his understanding of the problem, but indicated that he had to discuss the matter with his superior, who was not available.

I was then forced to leave in that I had other appointments, but later in the evening I did receive a call from "M". I could not take the call initially, so I called back a short time later. When I finally got "M" on the telephone he stated that he had advised his superior about our conversation and my complaint but that she had only agreed to front $20.00 toward the cleaning of my seat with the "specialist". I was not satisfied with that answer either, given the still considerable cost and time lost on a service that should have been completed initially. "M" indicated his understanding and asked if I wished to discuss it with his supervisor, which I declined because, as I explained, I was tired of constantly explaining my position in this matter and I just wanted my seat cleaned - which was my primary reason for coming to his business. "M" indicated that the offer was still available to contact the specialist and they would pick up the first $20.00. I agreed, explained that I would be at his business 7/13/12 (today's date) to have the work done. "M" informed me that the work would take no longer than an hour, to which I responded that I would be there after they opened just after 9:00 am.

When I arrived at Simon's this morning I spoke to another individual behind the desk, identified myself and explained my business. He immediately pulled up a document that had my information and notes about the agreed work. He confirmed the agreed $20.00 "discount" and asked for the balance which was a minimum of $160.00, which I declined until I was (1) certain of the final cost; and (2) I was satisfied that the stain/dirt/transfer had been removed from my seat. He stated he understood but asked that I sign and initial the document before work could begin. I complied.

I sat down to wait for the work to be done and then was informed that I would have to wait another three (3) hours before the "specialist" would arrive. And then another hour for the work to be completed. I refused, demanded that my signature/initials be removed from the document I originally signed and then emphasized that "M" and I had already discussed me arriving at their opening and that I had expected to have the work done upon my arrival - not waiting another 3-4 hours until completion.

I left and returned home, disappointed that after all that money spent, paying an additional cost for a particular service and then discovering that service was unsuccessful or not done properly.  I called and left a message for "M" to return my call so that I could make yet another appointment to have my driver's seat cleaned. I expect I won't hear anything until sometime next week - if then.
I need to explain and suggest a couple of things: (1) Simon's does do an outstanding job of cleaning - interior and exterior. Whether or not this issue works out I still intend to give them my business because I have yet to come across a detailing outfit that does such a fine job. However, (2) their prices are a little steep - even with the great work they do; (3) Despite the huge array of services and products, you need to read each item very carefully and determine exactly what you need to have done. They tried to suggest that I should have chosen a "specific" service which focused primarily on the seat/area in question. I dispute that because (a) I explained my concerns verbally to "R" and  (b) the service that was chosen -and agreed to by "R" - should have addressed

They did a great job in terms of washing the car and detailing the interior.  However, they wasted more than an hour of our Saturday morning by failing to notify us when the car was ready.  We were sitting there in the waiting area the whole time.  This is unacceptable for a place that charges premium prices that are significantly higher than those of even their 'high-end' competitors.
I'll give them a mulligan this time because we were pleased with the quality of their services, but if this happens again I'll just take my business to one of the many other hand wash places around town.

prompt, courteous, efficient

I like them. They do a very fair job and the car always looks good. They even serve coffee and laffy taffy. 

Took my SUV to Simon's for an interior detail at 7:45AM on a Friday morning.  They asked when I needed the car back and I said I would pick it up on the way home from work around 4:30PM.  The guy behind the counter said the car would definitely be ready before then, but to be safe, he put 3PM on the form.  I got a call around 3PM that the car wouldn't be ready until after 5:30PM.  I was supposed to be at a dinner from 5:30-8PM and I needed the car to go to the airport with my family (3 small kids and a ton of luggage) for a 7AM flight.  Told them that after 5:30 wouldn't work and they said they had a lock box for after-hours pick-up.  Needless to day, the lock box didn't open after spending 20 minutes in the cold trying to open it at 9PM.  I tried emailing and calling them, but didn't get any repsonse.  Simon's called the next morning when we were mid-flight, said they were sorry and that they had trouble opening the box too.  While they said sorry, I just spent $200 on an interior detail, had to take 2 cabs to and from the airport with small children and wasted an 1 hour of my Friday night trying to deal with not being able to get my car.  If I had known I couldn't get it, I would have told them the just quit and I'd get it at 4:30.  While the guy said he was sorry, that was all that they offered.

I took my beat up old car with 130,000 miles on it to this hand car wash and detailing service. I have passed by here many times but had never been inside. My car had been "abused" by three teenagers and was, in a word, "filthy" inside and out. When I pulled in, a gentleman was very prompt in directing me and asking me what services I wanted ----- I had no idea. There were lots of choices..The man inside the building welcomed me and gave me an orientation of sorts. They have a very nice space with coffee magazines and free wifi where you can wait. About 15 minutes into this - the floor supervisor came in to say it would a bit longer than expected.......the car needed a more work - which was an understatement.45 minutes later they.pulled the car around and I was really surprised. It looked absolutely fabulous. I don't think that car has ever been this clean. Worth the money - probably would have taken much less time if I did this on a monthly basis, etc.

Car looks like it just came from the showroom

 They looked over the car with me when I arrived and we discussed a couple of areas that I wanted them to look at and try to buff out scratches. They said they needed a few hours to complete the work, and I left the car there all day. I called around 5pm and they said the car would be ready in 1 hour. When I arrived, the car was ready and I just had to wait for a few minutes while they brought it around. They were able to buff out several minor scratches and the car looked great when I picked it up. The price seems a little on the high side for this service, but they did a good job. I will use again in the future.