RPM GARAGE DOOR & GATE SERVICE
About us
Offering full Installation, repair and service to Overhead doors, Gates and Operators makes us one of the few companies in Chicago for complete service. From design, through manufacture and installation, we are: The One Stop Shop. We are fully insured and carry Workmans Comp as required by the State of Illinois. Our technicians are employed by us, we do not use sub-contractors. We are fully licensed by the City of Chicago. Our team of professionally trained technicians will ensure the job is completed timely, tidily and to the required specification. Our work is warrantied from the smallest job to the largest. Estimates are always FREE
Business highlights
Services we offer
Gates and Operators, Offering full Installation, repair and service to Overhead doors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
4% | ||
2% | ||
0% | ||
4% |
"The Pastor could have resolved the issue with the intercom system on his front pedestrian gate by replying to the 12/7/15 email I sent to him at his request. I provided him with 6 alternatives to the defective system including a recommended system that would get him a $200 credit. The credit could have been applied toward a $1305.00 unpaid bill for the 6/9/15 installation of a gate operator on his rear gate. The email also stated we would provide free installation of the chosen replacement and asked if there was a different replacement model they might have found on their own. I know he received this email because I received 4 emails from his church requesting donations to church sponsored events over the following months. In the phone conversation with the Pastor prior to the 12/7/2015 email I agreed the system needed to be taken out and a new one installed. I asked if I should copy his wife (who up to this point had been my primary contact) and he said no he would handle this. The job called for a fence, pedestrian gate (to include a GTO intercom system, electric door strike and gate closer), and motorized vehicle swing gates in a wrought iron picket style across the front and one side of the property. At the rear property line we installed a fence, pedestrian gate and manual sliding vehicle gate all clad with cedar for privacy. At the time the job was completed the clients indicated they were very pleased with the results. The GTO Intercom System's specifications were well within the installation parameters. The system would work for periods of time and fail. We replaced the system with new product several times until the decision to look for a different system. The GTO Intercom System represented just under 3% of the total cost of their project"
I found the company on Angie's List and called to see if they could help with a problem I was having with my front gate post sinking over time into the ground. I think it was because the top of the gate post was missing when we moved in, and the rain/snow water that subsequently fell inside the post was making the ground soft and causing the fence post to sink down. Chris was very helpful and asked that I email pictures over to him for a quick review. After I did, he provided a quick response/quote and we scheduled the work to be done in the following days. It was a small job, but I'm appreciative of the fact that they were responsive, quick, and he helped me solve the small problem instead of trying to sell me a new fence. If at some point in the future we decide to replace our gate, we will definitely call them.
"Thank you [Member name removed]"
Super, work was covered by warrantee.
Repairman was professional and courteous.
"Thanks (removed member name)."
"[member name removed], Thank you for your kindness and business."
Everyone at RPM were courteous, returned calls, and were a pleasure to work with.
Eric, the serviceman, was outstanding. He is competent at his work, you can just tell he does this for a living and enjoys it.
Incredible service throughout the entire process - punctual, responsive and phenomenal follow-up after the installation.
I decided to give them a second try and scheduled a 7am appointment since this was their first one of the day. NO CALL NO SHOW! So I called Neil and he told me that all appts were cancelled today - yet no one bothered to tell me?
"Thank you very much for taking the time to write your review. We appreciate it! It is our goal to make sure our customers are satisfied with our work and we strive to train our technicians in good customer service. Thanks again!"
I would recommend them to anyone looking for garage, gate or wrought iron work.
"Thank you so much for your good review. We are committed to complete our work in a timely fashion and to your satisfaction. We understand the fact that our customers lead very busy lives and do not have time to worry about receiving good service or prompt attention. We appreciate the time you took to review our company on Angie's list. Thank you!"
"Thank you so much for taking the time to add a review to Angie's List. We appreciate your comments and also appreciated you prompt payment. Our quotes are designed to allow people to fully understand what we propose and give the opportunity to make your decisions with as much information as possible. Thank you again!"
Following the install we found a problem with the fobs consistently working from a car when entering the driveway due to a brick "tunnel" in driveway. RPM immediately sent someone out to make adjustments to the antenna to resolve this.
We would definitely work with RPM again.
"Thank you for your review. Response time is very important to us. We are very happy that you took the time to let us know you were pleased with our work. It means alot to us. Thank you again!"
"Than you so much for your nice review. We appreciate the detailed explanation of your gate issue and the time you spent to write on Angies list. We are happy we were able to assist you and that you are pleased with our work. Thank you!"
Licensing
State Contractor License Requirements
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