RPM GARAGE DOOR & GATE SERVICE
About us
Offering full Installation, repair and service to Overhead doors, Gates and Operators makes us one of the few companies in Chicago for complete service. From design, through manufacture and installation, we are: The One Stop Shop. We are fully insured and carry Workmans Comp as required by the State of Illinois. Our technicians are employed by us, we do not use sub-contractors. We are fully licensed by the City of Chicago. Our team of professionally trained technicians will ensure the job is completed timely, tidily and to the required specification. Our work is warrantied from the smallest job to the largest. Estimates are always FREE
Business highlights
Emergency services offered
22 years of experience
Services we offer
Gates and Operators, Offering full Installation, repair and service to Overhead doors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.747 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 4% |
Showing 1-25 of 47 reviews
Johanna W.
Aug 2016
DO NOT HIRE THIS FIRM. We hired RPM for a huge job. Although Chris is a nice guy, the fence they installed has never worked for us (and it's been over a year now). We have called them over and over and over...The pedestrian gate had problems since the day it was installed. It's never worked. We told Chris it was a substandard product that needed to be replaced and he said he would do so if we invested even more money into the fence! We've called to complain, beg, reason and everything else to get them to come out an fix the thing yet again (and by the way, now both the back gate isn't working either) and he said we need to first pay him another $1000+ for an outstanding balance for them coming out to fix what never worked in the first place! Are you kidding me?!?! One of the worst experiences ever - and my Pastor husband and I are very reasonable and fair people. I wish someone had warned us about how terrible they are.
Response from RPM GARAGE DOOR & GATE SERVICE
"The Pastor could have resolved the issue with the intercom system on his front pedestrian gate by replying to the 12/7/15 email I sent to him at his request. I provided him with 6 alternatives to the defective system including a recommended system that would get him a $200 credit. The credit could have been applied toward a $1305.00 unpaid bill for the 6/9/15 installation of a gate operator on his rear gate. The email also stated we would provide free installation of the chosen replacement and asked if there was a different replacement model they might have found on their own. I know he received this email because I received 4 emails from his church requesting donations to church sponsored events over the following months. In the phone conversation with the Pastor prior to the 12/7/2015 email I agreed the system needed to be taken out and a new one installed. I asked if I should copy his wife (who up to this point had been my primary contact) and he said no he would handle this. The job called for a fence, pedestrian gate (to include a GTO intercom system, electric door strike and gate closer), and motorized vehicle swing gates in a wrought iron picket style across the front and one side of the property. At the rear property line we installed a fence, pedestrian gate and manual sliding vehicle gate all clad with cedar for privacy. At the time the job was completed the clients indicated they were very pleased with the results. The GTO Intercom System's specifications were well within the installation parameters. The system would work for periods of time and fail. We replaced the system with new product several times until the decision to look for a different system. The GTO Intercom System represented just under 3% of the total cost of their project"
Carol B.
Apr 2016
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SEAN T.
Mar 2016
unknown
Tere W.
Nov 2015
I thought I had not posted a review on Angie's List previously (I realize I was mistaken now), so I went in almost a year later and posted a positive review (dated 11/10/15). On 11/20/15 (10 days later), I received an email from Tim (the owner?) with an invoice to the work they did (and a notation saying it was 1 year old!). No call, just an email with an invoice a year later. I called them on 12/1/15 and spoke to a gentleman (I think Gary?) and asked that Tim called me back and confirm that no outstanding bill is on my account and that my account was paid in full a year ago when services were rendered. No call back. My positive experience turned negative very quickly. I can only imagine that my positive review was the catalyst for them sending me a bill (a year later and a mistake on their part!). If someone calls me back apologizing and confirming my bill was paid, I will change my review again but until then, it is ridiculous that I have to chase them (a year later!) to confirm I paid my bill a year ago. Completely unprofessional.
I found the company on Angie's List and called to see if they could help with a problem I was having with my front gate post sinking over time into the ground. I think it was because the top of the gate post was missing when we moved in, and the rain/snow water that subsequently fell inside the post was making the ground soft and causing the fence post to sink down. Chris was very helpful and asked that I email pictures over to him for a quick review. After I did, he provided a quick response/quote and we scheduled the work to be done in the following days. It was a small job, but I'm appreciative of the fact that they were responsive, quick, and he helped me solve the small problem instead of trying to sell me a new fence. If at some point in the future we decide to replace our gate, we will definitely call them.
I found the company on Angie's List and called to see if they could help with a problem I was having with my front gate post sinking over time into the ground. I think it was because the top of the gate post was missing when we moved in, and the rain/snow water that subsequently fell inside the post was making the ground soft and causing the fence post to sink down. Chris was very helpful and asked that I email pictures over to him for a quick review. After I did, he provided a quick response/quote and we scheduled the work to be done in the following days. It was a small job, but I'm appreciative of the fact that they were responsive, quick, and he helped me solve the small problem instead of trying to sell me a new fence. If at some point in the future we decide to replace our gate, we will definitely call them.
Julie P.
Sep 2015
unknown
Response from RPM GARAGE DOOR & GATE SERVICE
"Thank you [Member name removed]"
Lawrence R.
May 2015
Super, work was covered by warrantee.
Repairman was professional and courteous.
Response from RPM GARAGE DOOR & GATE SERVICE
"Thanks (removed member name)."
Diane P.
Dec 2014
they basically did what was needed and what they said they would do.
Tere W.
Dec 2014
I sent them pictures, and they sent me quote over the phone, then they came out to do the work. When they called to schedule an appointment, and I told them it was a small job, and everything went well. I haven't had any issues with it.
Polly E.
Dec 2014
There were two guys that came out. It took one day to do. They were very courteous. Gave step by step process on what they were doing. They showed me how to work the gate when they were done. I have had to call them back for a few quick fixes and they are always responsive and come right out. I even called them on a Saturday and they came right out.
Response from RPM GARAGE DOOR & GATE SERVICE
"[member name removed], Thank you for your kindness and business."
Doug F.
Oct 2014
Tim was very responsive and friendly to deal with. His team showed up on time and work met all expectations for a fair price.
Ram U.
Oct 2014
It was very good. Other than it taking a little while to get them to respond and follow up, the work was very good. Overall I was very satisfied.
Loren D.
Aug 2014
Called company at 9:00 a.m. Dispatcher said someone would be out that morning between 10:00 and noon. Tony arrived at 10:30 was professional, had the part we needed in his truck. Gave me a price that I felt was reasonable and after work was done, was able to give me a break on the price since he finished faster that expected. Door works great!
DOUGLAS W.
Jun 2014
The service was Professional and complete. I could not ask for more. Mike is an exceptional service rep for the company. He even assisted in programing a extra remote for one of the residence in the condo. Our equipment was in great need of service. Lacking a PM for a few years. Mike understood out needs and addressed them in a timely fashion.
Ryan C.
May 2014
Mike and Eric were very good and professional.
Ryan S.
Apr 2014
unknown
Lawrence R.
Apr 2014
Everyone at RPM were courteous, returned calls, and were a pleasure to work with.
Eric, the serviceman, was outstanding. He is competent at his work, you can just tell he does this for a living and enjoys it.
Natalia S.
Mar 2014
Neil at RPM answered all of my many and annoying questions about our many options for replacing or repairing the broken parking lot gate at our condo community parking lot. Because he took great care to educate us and provided a very reasonable extended service contract for the new equipment, we felt very confident with our choice of RPM. Would definitely recommend this provider, especially for larger gate/door installation projects.
Incredible service throughout the entire process - punctual, responsive and phenomenal follow-up after the installation.
Incredible service throughout the entire process - punctual, responsive and phenomenal follow-up after the installation.
Andrew B.
Feb 2014
RPM came to measure and discuss options and were very up front with the price. They explained the process and different phases of installation. Everything happened on schedule and the team did a very nice job installing what is a very high quality rolling grille. Even through the sub-zero winter we've had so far the gate has functioned reliably and properly. Very happy with how everything turned out, even though the price was steep.
PAUL L.
Dec 2013
After a second horrendous experience with this company I was compelled to write this review. The first time I used them was in every way unprofessional - that is, they showed up hours late, didn't return calls, scheduled followup appts without my consent, and their service tech was indifferent toward it all.
I decided to give them a second try and scheduled a 7am appointment since this was their first one of the day. NO CALL NO SHOW! So I called Neil and he told me that all appts were cancelled today - yet no one bothered to tell me?
I decided to give them a second try and scheduled a 7am appointment since this was their first one of the day. NO CALL NO SHOW! So I called Neil and he told me that all appts were cancelled today - yet no one bothered to tell me?
Vivian S.
Dec 2013
I used this Provider approximately 6 months prior to joining Angie's List. At that time I searched for reputable services/companies using BBB. When searching for a company on Angie's List and saw RPM Garage Door & Gate Service Inc, I immediately knew the service was excellent because of my past experience with the Provider. I was very happy with the results. I contacted the Provider, made an appointment. The serviceman arrived on time. I explained the problem, he checked the situation, explained my options and the rest is history. After the serviceman left, I remembered I needed to program my car's universal remote. (I tried to do it myself, but couldn't). I contacted the Provider; the serviceman returned 1 week later and took care of that as well. Again, I am very satisfied with the services provided, would definitely use the Provider again and highly recommend the services of RPM Garage Door & Gate Services.
Response from RPM GARAGE DOOR & GATE SERVICE
"Thank you very much for taking the time to write your review. We appreciate it! It is our goal to make sure our customers are satisfied with our work and we strive to train our technicians in good customer service. Thanks again!"
Mark R.
Oct 2013
Thoroughly impressed with RPM. Neil Walker's estimate was prompt and complete. The installer, Mike Platta, was on-time, professional, courteous and helpful. It is clear the company and staff are committed to doing the job correctly and really understand customer service. Pricing was extremely competitive and work is excellent.
I would recommend them to anyone looking for garage, gate or wrought iron work.
I would recommend them to anyone looking for garage, gate or wrought iron work.
Response from RPM GARAGE DOOR & GATE SERVICE
"Thank you so much for your good review. We are committed to complete our work in a timely fashion and to your satisfaction. We understand the fact that our customers lead very busy lives and do not have time to worry about receiving good service or prompt attention. We appreciate the time you took to review our company on Angie's list. Thank you!"
Brian S.
Oct 2013
Excellent all around! We received three quotes and this was by far the most comprehensive. They came within a week of the quote and were done in 2 days...very professional. Painted all areas to match existing gate (not a fancy crazy color, only black but still the little details add up!) Gate works amazing!! Compliments from all tenants that utilize the parking area. Great to work with. Easy to talk to you. Great company.
Response from RPM GARAGE DOOR & GATE SERVICE
"Thank you so much for taking the time to add a review to Angie's List. We appreciate your comments and also appreciated you prompt payment. Our quotes are designed to allow people to fully understand what we propose and give the opportunity to make your decisions with as much information as possible. Thank you again!"
SARAH P.
Aug 2013
The team was professional and on time. They adjusted the offering based on the building requests.
Following the install we found a problem with the fobs consistently working from a car when entering the driveway due to a brick "tunnel" in driveway. RPM immediately sent someone out to make adjustments to the antenna to resolve this.
We would definitely work with RPM again.
Following the install we found a problem with the fobs consistently working from a car when entering the driveway due to a brick "tunnel" in driveway. RPM immediately sent someone out to make adjustments to the antenna to resolve this.
We would definitely work with RPM again.
Response from RPM GARAGE DOOR & GATE SERVICE
"Thank you for your review. Response time is very important to us. We are very happy that you took the time to let us know you were pleased with our work. It means alot to us. Thank you again!"
TIMOTHY L.
May 2013
Work was completed as promised, on time and on budget. We had some initial problems with the safety sensors malfunctioning, so that the gate would not close. RPM was very responsive to resolve the problem quickly and successfully, installing a different device. Would definitely recommend based on that alone.
Erika C.
May 2013
Our rear driveway gate was in really rough shape. Since we wanted to use the driveway as a driveway, we decided to install a remote-operated fence instead of replacing the manual swinging doors. RPM was very responsive to my request for a quote and immediately came out to our home to provide us with an estimate. The price was reasonable and the finished work is top-notch. The whole process from inquiry to the finished work took about 2.5 weeks. Our interactions with all the staff from the office to the work site were pleasant and professional. We will definitely use them again and recommend them without reservation.
Response from RPM GARAGE DOOR & GATE SERVICE
"Than you so much for your nice review. We appreciate the detailed explanation of your gate issue and the time you spent to write on Angies list. We are happy we were able to assist you and that you are pleased with our work. Thank you!"
Licensing
State Contractor License Requirements
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FAQ
RPM GARAGE DOOR & GATE SERVICE is currently rated 4.7 overall out of 5.
RPM GARAGE DOOR & GATE SERVICE accepts the following forms of payment: CreditCard
No, RPM GARAGE DOOR & GATE SERVICE does not offer free project estimates.
No, RPM GARAGE DOOR & GATE SERVICE does not offer eco-friendly accreditations.
No, RPM GARAGE DOOR & GATE SERVICE does not offer a senior discount.
Yes, RPM GARAGE DOOR & GATE SERVICE offers emergency services.
No, RPM GARAGE DOOR & GATE SERVICE does not offer warranties.