ROMA

"Called back the next day. Informed the member that we could not do anything to the building right now due to weather. Asked him to make sure the scupper boxes and gutters were clear of debris and make sure that snow was not accumulating in these areas on the flat roof top. Since that was the area he was complaining about. We will come out as soon as the weather permits and assess the problem. A few weeks later he then told me that the building was spotty and not working in areas around the entire building not just the top. I informed him that if that were the case, which I highly doubt I would retreat the entire building at no charge. A few days later I was told that he did not want us to touch the building again and was hiring somone else. We were never allowed back to verify or rectify the customer's complaint. Never provided inspection report or name of person who did the inspection. It is never a problem to come back and address a customers complaint, weather permitting. In this case, the customer never gave us a chance, even when I said "in writing" that the service would be free of charge."

"First of all we did not paint anything blue. It was light gray on her parapet wall. Secondly, I never had any dealings with this member of the condo assoc. until the day after we started the job. She called me screaming and she was screaming at the crew that she did not like the color. I brought a color chart to her and she picked two different colors and we put samples. She picked one. When we were done she decided she did not like the color again. She demanded a discount on which she was given. We never received any complaints from anyone else in the building. Almost a year later she called about a leak. She was never available to show us where the leak was coming in on her one wall but just described where it was coming in. So one day from her descriptions we went to the home and from the outside searched the wall for the leak. We found no cracks or holes. We tested the wall and the waterproofing was still working. I highly doubt that this building had to be re-waterproofed because the others in the condo assoc would have at least called me, they had a warranty. Also the refusal to tell them what we used was also not true. It is clearly stated on the estimate, and on the invoice, and on her paid invoice. I was warned about this member of the condo assoc. by her fellow condo assoc members about how difficult she can be to work with, but we still took the job hoping that we could still please her is some way. I really thought we did until I was informed about this submission yesterday. Almost two years after we did the job."