R M Concrete Specialists Inc

Ray was responsive and made sure that the work was done meticulously and effectively

Ray was terrific from start to finish. I'd been putting off repairs to leaking foundation cracks in my unfinished basement for about ten years because I didn't want to deal with the hassle, mess, and expense of having them fixed. The cracks had been patched with epoxy cement prior to my purchase of the house, but these "handyman" repairs failed after about a year. I finally got tired of running the wet vac after every rain and gave Ray a call. He came out to the house just a day or two after my call and gave my basement a quick but thorough inspection at no cost. He actually found a crack in a dark corner that I hadn't yet noticed (it was letting in water but was hidden from view). He took time to explain to me why the epoxy cement patches had failed, and the process he uses for this type of repair. I really appreciated his talking me through every step of the process, what I could expect from the repairs, and what the repairs would cost. His estimate was lower than other companies I'd researched online, and his work comes with a lifetime guarantee. I asked to schedule the work. He called me back a few days later with a proposed date and time for the repair, but as I had given him my work number and was on vacation I missed the call. He fit me in the very next day (12/31), a day he'd given off to his staff. He arrived on time, made all of the repairs, and again, took time to show me how the repairs were made and how the materials worked to fill in the voids which were the source of the leaks. He cleaned up all materials after the repairs; there was absolutely no mess left behind. I wholeheartedly recommend R M Waterproofing & Concrete Specialists Inc.!