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PuroClean Disaster Services
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
PuroClean, a leader in property emergency services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage. Each of our independently owned franchises pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Biohazard Cleanup, Fire Damage Restoration, Mold Remediation, Water Damage Mitigation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.969 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 69 reviews
Tracy D.
Apr 2017
The pictures attached are before they cleaned. I thought the price was reasonable and the crew that did the work was fantastic. All the wood paneling had to be ripped out, crevices and walls cleaned, and hollow wooden doors removed. They worked tirelessly for 12 hours. They cleaned under the washer and dryer and mold on the walls. The dump truck hauled debris away and no debris was left for me to clean up in my driveway or yard.
Response from PuroClean Disaster Services
"Thank you. It was our pleasure to working with you! Scott"
William R.
Mar 2017
It went great! Alan and Scott were kind, sympathetic, professional and knowledgeable. They came promptly, their crew was neat, clean and efficient. When they were dine there was no mold and all damaged floors, walls, ceilings, etc, were gone. I was very pleased they recommended other companies who needed to do other work they didn't do like furniture and piano movers, etc. They were very honest giving us detailed invoices and working with our insurance company. For a horrible situation, they were a bright spot in the process!
Response from PuroClean Disaster Services
"Thank you. We are glad we could shine and help get your home back in order. Thank you for the trust you placed in us! Scott"
Chad T.
Nov 2015
It was pretty boilerplate with mold and remediation. You get mold and they have to cut it out. That's what they did. It is not hard to just undo something.
MARTIN C.
Sep 2015
We had just moved into a 6 year old house that passed inspection and had a slight smell of mold. We suspected the mold was originating from a bathroom light that had not been sealed properly. PuroClean came out, and that is when we discovered the real trouble. It turns out that the problem was from a roof that had been leaking since construction (6 years ago).
The entire perimeter of the roof was completely rotted and moldy. What was originally supposed to be a 2 day project took the span of the summer. Throughout the course of the project, we had PuroClean come out at different iterations. Here is why they were great:
1. Patience: Unfortunately, we were at the mercy of weather and the roofing company - neither of which were terribly reliable. PuroClean worked around a hectic schedule.
2. Reliability: PuroClean always maintained the aforementioned schedule. Allen was always very patient with our hectic scheduling. Their crew were always on time when scheduled. Their owner visited our house on 3 different occasions to inspect.
3. Clean: That was especially important to my wife. Give what they do, the rooms were always clean upon their workers leaving each day.
4. Quality: Work was done thoroughly and properly.
The entire perimeter of the roof was completely rotted and moldy. What was originally supposed to be a 2 day project took the span of the summer. Throughout the course of the project, we had PuroClean come out at different iterations. Here is why they were great:
1. Patience: Unfortunately, we were at the mercy of weather and the roofing company - neither of which were terribly reliable. PuroClean worked around a hectic schedule.
2. Reliability: PuroClean always maintained the aforementioned schedule. Allen was always very patient with our hectic scheduling. Their crew were always on time when scheduled. Their owner visited our house on 3 different occasions to inspect.
3. Clean: That was especially important to my wife. Give what they do, the rooms were always clean upon their workers leaving each day.
4. Quality: Work was done thoroughly and properly.
MARTIN C.
May 2015
EXCELLENT - VERY PROFESSIONAL.
Response from PuroClean Disaster Services
"Thank you for taking the time to write a review for us. Glad we were able to help."
Jennifer B.
May 2015
We found mold on a new property purchase and contacted PuroClean right away. The in-home estimate process was fantastic. Scott said they would over-estimate a bit to make sure everything was covered. The estimate took longer than stated to come back. Two partially walls had to be removed as well as bedroom carpeting. They were kind enough to take the entire carpet free of additional cost. The worker they sent was friendly but could work on his professionalism. At the end of the job, I found several areas that were not covered with the white paint. They fixed it immediately. When I questioned some problem areas, Scott promptly answered my questions and offered to come inspect it himself. The price was exactly what they quoted but I thought they took less wall than was previously over-estimated. I also had to remind Scott to refund the estimate charge from my total, which he did right away. Overall, they did a good job with our mold remediation.
James V.
Apr 2015
unknown
Jill R.
Feb 2015
They were professional, thorough, did a wonderful job, we're right on their estimate, and dealt with my home owners insurance. I would recommend them and use them again myself, though hopefully not for the same reason!
Response from PuroClean Disaster Services
"Thank you for the review. We are happy that we were able to help you in this situation. Hopefully you won't have to call us again."
Donald L.
Jan 2015
Project was just as planned and their team did an effective job.
Ellen B.
Sep 2014
Great. He came back the next day to check everything. It actuallty dried very well by acting immediately.
JOHN R.
Apr 2014
No surprises or mishaps. Everything was done as explained initially.
Four-man crew arrived promptly with Scott, the Proprietor. Scott supervised the team leader before leaving and provided paperwork and warranty after.
Four-man crew arrived promptly with Scott, the Proprietor. Scott supervised the team leader before leaving and provided paperwork and warranty after.
Response from PuroClean Disaster Services
"We are pleased that we could help complete the sale of your home given a demanding buyer."
Joshua L.
Feb 2014
I called Scott early in the morning and got a call back immediately. It was not so time sensitive, but he was at my house within a couple hours, quickly determined a course of action, and had his drying equipment set up right afterwards. He worked directly with my insurance adjuster, which was convenient for me. That's also why I don't know the cost.
Response from PuroClean Disaster Services
"[removed member name] Thank you for the kind review. It was a pleasure working with you and saving your hardwood floors. So many times it is not possible to save the floors, so it is nice when we can. Our company is a preferred vendor for Allstate so we bill them for our services and they pay us directly. The total cost of the remediation was $2,100."
Christine K.
Nov 2013
I cannot even begin to express how wonderful the Puroclean team were. They tackled the problem efficiently and professionally, removing and disposing of all of the miscellaneous items in the basement, which had been ruined. Then they cleaned the basement thoroughly and sanitized it. All the work was accomplished in about half a day. Well done.
Response from PuroClean Disaster Services
"Thank you. It was our pleasure helping you get your basement clean and smelling fresh again."
Eva C.
Sep 2013
They were very profressional from start to finish. Came out right away, kept their work date, arrived early for the work, and did it in a timely fashion. Project area was contained, cleaned up after themselves and workers were polite. Also, they communicated very clearly throughout the project. Did a very nice job removing the infected area/materials.
LEORA R.
Jun 2013
Scott was the only service provider who personally answered my call during the hectic days after the property flooded. He was polite, set up an appointment within a few days of the disaster, and showed up on time. He was knowledgeable, fairly priced and ready to work. His crew was professional and competent.klAlso, he worked cooperatively with the insurance agent to make sure we were reimbursed to the full extent of the policy coverage. Although it was not lucky to have needed him, we were lucky to get him.
Rutilio D.
May 2013
They responded to my needs quickly and they did a quality work. I will use them again in the future.
Bruce G.
May 2013
We got 5-6" of water in our basement. I used Angie's List to locate contractors to remediate the damage. They arrived on time and gave me an estimate in 3 days and were able to do the work within a week of contacting them. They explained exactly what they were going to do and made some recommendations that saved us a lot of money. We would definitely use them again.
Jason R.
May 2013
They were excellent. We had sewage and water in our basement. They came out went above and beyond expectations. They removed all the damaged drywall and insullation. They prepped everything for the next company we used for the drywall and insullation. I would recommend them to anyone.
Rosie
May 2013
Unbelievable!!! Others quoted me double the price for same services, PuroClean came in UNDER QUOTED PRICE.
I would, without hesitation, recommend using them. Dealt with the owner, Scott Majeski, and David, job supervisor, both highly professional.
1st time user of Angie's list. Angie, you truly came up with a great idea, hats off to you! The special offers savings on your site by far exceed the rate of membership.
I would, without hesitation, recommend using them. Dealt with the owner, Scott Majeski, and David, job supervisor, both highly professional.
1st time user of Angie's list. Angie, you truly came up with a great idea, hats off to you! The special offers savings on your site by far exceed the rate of membership.
Levi M.
Apr 2013
My husband and I experienced category 3 black water in the lower level of our home (sewer) during the big rain/flood, on April 18th. We called PuroClean at 4:30am, had a call back very soon there after, and Scott and team were at our house at 9:00am.
As you can imagine many homes in the surrounding area were in a similar state, so the process was done in stages so other homes could be aided. Over the next several days, they evacuated the sewage, set up protective barriers to protect us and our animal (cat), disinfected, tore out drywall, tore out flooring, helped us move out all of the destroyed furniture, etc... This was a very trying process for us (emotionally and physically). Scott and team were professional, empathetic, and always did what they said there were going to. While they were a great group of people, and a pleasure to do business with, my husband told Scott we hope never to have to call him again (as that would mean disaster struck again).
As you can imagine many homes in the surrounding area were in a similar state, so the process was done in stages so other homes could be aided. Over the next several days, they evacuated the sewage, set up protective barriers to protect us and our animal (cat), disinfected, tore out drywall, tore out flooring, helped us move out all of the destroyed furniture, etc... This was a very trying process for us (emotionally and physically). Scott and team were professional, empathetic, and always did what they said there were going to. While they were a great group of people, and a pleasure to do business with, my husband told Scott we hope never to have to call him again (as that would mean disaster struck again).
Response from PuroClean Disaster Services
"It bums us out when we meet great people suffering from a terrible situation and after we do a great job they say "hope to never see you again." We understand where they are coming from and are thankful that we can help them."
Jeanne L.
Apr 2013
We discovered white mold in our attic a few weeks ago, and my husband met with several contractors to get estimates. We selected PuroClean because they gave the most thorough assessment of the work that would be done. Our attic has many areas that are not easily accessible, and Scott from PuroClean explained how his crew would address the cleaning in those areas to my husband's satisfaction. Puroclean was available to do the work the following week, which was very convenient. Scott accompanied his crew, and walked me through the work that they would be performing. They set up a containment area by enclosing a room adjacent to the attic space and worked all day cleaning and sealing the attic when the cleaning was done. When they finished, they walked me through the attic, showing me the results of their work.
I was very pleased with the professionalism of Scott and his crew. While I hope to never have to deal with mold remediation again, should it ever be necessary, we will use PuroClean to do the work. I highly recommend their work.
I was very pleased with the professionalism of Scott and his crew. While I hope to never have to deal with mold remediation again, should it ever be necessary, we will use PuroClean to do the work. I highly recommend their work.
Response from PuroClean Disaster Services
"Thank you! We pride ourselves on our customer service and client communication."
Gaile L.
Jan 2013
September 22, 2012 I found PuroClean on Angie's list
I called and got an immediate response and estimate and arranged to get the
floor in HVAC area and closet removed. I had to get the HVAC unit taken out first
and got that done by the company I bought it from.
On October 3rd the work was done -what a job.
All the old flooring removed and taken away from the building.
Area cleaned up and fans installed. The gentleman came back
Friday and checked for moisture and put the dehumidifiers in
for over the weekend. Came back Monday and removed them.
What an outstanding job.
I called and got an immediate response and estimate and arranged to get the
floor in HVAC area and closet removed. I had to get the HVAC unit taken out first
and got that done by the company I bought it from.
On October 3rd the work was done -what a job.
All the old flooring removed and taken away from the building.
Area cleaned up and fans installed. The gentleman came back
Friday and checked for moisture and put the dehumidifiers in
for over the weekend. Came back Monday and removed them.
What an outstanding job.
Response from PuroClean Disaster Services
"Member, Thank you. It was our pleasure providing you with great service. You were very kind and gracious while we were in your home. Glad we could help!"
Janet B.
Jan 2013
We had a continuous leak of the water heater which went undetected for several months, causing a problem in the basement with humidity and mold. The humdity even affected the upper levels of the house. Scott reviewed the issues in detail and provided a thorough estimate. The basement is open/unfinished, so the vast majority of issues were known and visible. One area of uncertainty was the foyer, where the damage was hidden behind the walls and would only be visible when the basement work was done. Therefore, he gave me two estimates -- one which included demolition of the foyer and one which did not. As it turned out, we needed to do the extra work, so it was nice to have that priced ahead of time, to cut down on surprises.
Scott is very knowledgeable and is also patient in explaining the various steps in the process, so that the customer understands what is being done. He also was very helpful in recommending and coordinating with other contractors, as I needed the water heater and furnace replaced very quickly. Because he is known to, and respected by, the other contractors, they were willing to accommodate our needs and do the work quickly, even given the circumstances (mold present in the basement) and the timing (Christmas holiday season).
In mold remediation work, there is a lot of equipment required, and the electrical system in my 100-year-old house was not up to the challenge. This made things difficult for Puroclean, but they developed a workaround and were patient despite the delay and the fact that the work extended through the new year.
Scott's team, including the team leader on site, David, were very professional, friendly, helpful and understanding. This was a big undertaking, requiring a lot of physical work and professional expertise. I am a very grateful and happy customer.
Scott is very knowledgeable and is also patient in explaining the various steps in the process, so that the customer understands what is being done. He also was very helpful in recommending and coordinating with other contractors, as I needed the water heater and furnace replaced very quickly. Because he is known to, and respected by, the other contractors, they were willing to accommodate our needs and do the work quickly, even given the circumstances (mold present in the basement) and the timing (Christmas holiday season).
In mold remediation work, there is a lot of equipment required, and the electrical system in my 100-year-old house was not up to the challenge. This made things difficult for Puroclean, but they developed a workaround and were patient despite the delay and the fact that the work extended through the new year.
Scott's team, including the team leader on site, David, were very professional, friendly, helpful and understanding. This was a big undertaking, requiring a lot of physical work and professional expertise. I am a very grateful and happy customer.
Response from PuroClean Disaster Services
"Customer- Thank you for the kind words. It was our pleasure to be able to help you get your home back during the holidays. Your home was a challenging project, but I'm glad we were able to complete it and allow you to feel safe again in your home."
Ray D.
Jan 2013
While I'm thrilled that the damaged materials were removed and the area dried and sanitized, what I was expecting was that the drywall and baseboard would also be replaced. Honestly this was a small clean up (I've had problems in this property before) and I expected that the price included replacement. Scott did not offer to suggest a builder/handyman to rebuild the walls until AFTER the work was done and I discovered that rebuilding was not a part of what he was going to do. During his estimate we specifically talked about what might be done about the floor and who I might work with on that, but never did he ask if I had someone to rebuild the walls or bother to point out that I was going to need someone there as well. I have told Scott that I think his communication about what his is supplying is less than forthright but he disagrees, so BE AWARE that you are not going to get the rebuilding from Puroclean, only clean up.
Response from PuroClean Disaster Services
"I appreciate Member's feedback, and I am disappointed that I did not get a A report from this project. During my evaluation we discussed his options and although I cannot specifically recall discussing replacement of the drywall, I provided him with a written field scope and estimate. Before he signed the field scope I went line by line with him explaining what we will do and then the total price. The field scope did not include rebuilding the drywall. I do apologize if I failed to set his expectations as to our services. I have updated my paperwork to check off on discussing options for rebuild services so as not to have this become an issue with future clients."
Maria A.
Dec 2012
I originally called Scott to get information regarding water damage that had occurred in a property that I was in the process of buying. Scott was very generous in sharing his extensive knowledge before I hired him to do any work. As a result of Scott?s guidance, I was able to make intelligent decisions on how to handle the situation and what to expect and require the seller?s contractor to do in order to address the damage properly. After I closed on the property, I did hire Scott to inspect the damaged areas to be sure that the wood was dry and that there were no mold issues. I respect and appreciate Scott?s willingness to share his expertise, his professionalism, and his reasonable rates. He really knows his profession and he?s overall a great guy!
Licensing
State Contractor License Requirements
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FAQ
PuroClean Disaster Services is currently rated 4.9 overall out of 5.
PuroClean Disaster Services accepts the following forms of payment: CreditCard
Yes, PuroClean Disaster Services offers free project estimates.
No, PuroClean Disaster Services does not offer eco-friendly accreditations.
No, PuroClean Disaster Services does not offer a senior discount.
Yes, PuroClean Disaster Services offers emergency services.
No, PuroClean Disaster Services does not offer warranties.