Mr Mighty

"Thanks for the input [Member Name Removed]! We apologize that you feel that way and we will take that into account going forward in the future. We still ask you to keep Mister Mighty in mind for any future electrical and HVAC needs. Have an exdrodinary day!"

"Dear Angie’s List: Our services are guaranteed and the service we provide on each and every job is done with complete integrity. With much success, we have serviced clients in and out of the Chicago land area and continue to build and grow with the support of our clients and successful team. We do not service appliances of any kind. On January 3rd, 2012, Mighty Electric received a work order for a dishwasher not operating due to electrical issues which was diagnosed by an appliance repair company. At the time the appointment was made through our dispatch service, it was explained that a non-refundable service fee of $49.00 would apply, to which was agreed. The service fee includes, a visual evaluation on location of the reported incident. Per the technician’s visual evaluation on January 4th, 2012, there weren’t any signs of broken devices or defected equipment. However, it was during that time when the technician indicated to the tenant, on how the issue was internal and there would be a flat diagnostic fee of $319.00 in order to find the cause of the issue. The technician then handed the tenant the company’s service rate sheet and went on to explain the diagnostic fee was separate from any other services and/or parts required. Once the amount of the diagnostic fee was agreed upon by both parties, the technician proceeded in taking the necessary steps to identify the power issue. After a thorough assessment of the electrical system and troubleshooting the kitchen circuit, and testing all wiring in the kitchen, the problem turned out to be a switch that was turned off in a concealed electrical box behind the dish washing unit. Once power was restored and the dishwasher was functioning, and all electrical circuits were secured, the technician explained that in order to permanently correct the issue, a new switch would have to be installed on the side of the cabinet as opposed to the rear of the dishwasher, and urged him to inquire with the landlord beforehand, and if he was interested in pursuing the issue at additional costs, then to call us back and we would repair the issue. Prior to leaving the service site, the technician explained to the tenant what was needed to be done temporarily, should the switch once again, default. Please note: Our Company policy is simple, we will not commence with any type of diagnostic assessments, or repairs without the customers approval by signature. If, however we are given the authorization to move forward and are unsuccessful in finding the cause of the issue, the customer is not required to pay for anything. Prior to leaving the site, the tenant signed out by expressing how happy and satisfied he was with the service that had been provided to him. However, days later, the member, called our office in a hostile manner, making threats, accusations, and impersonated herself as the landlord, when she is the property manager. We have her recorded messages in our office. We are requesting authorization to post a copy of this response letter, the tenants customer report card, along with photos of the incorrect installation job performed by the other companies previously hired by her. We are no longer interested in further communication. nor are we interested in providing any additional service to this customer, as we consider this incident closed. More so, it is with the continued support of each and every client who chooses Mr. Mighty to service their needs, is how we base our success now and in the coming years. Mr. Mighty is a privately owned business with a team of honest, knowledgeable and experienced electricians and staff. Misleading or overcharging anyone, is not the culture in which we conduct business and is why we are as successful as we have been throughout the years. We rely on our clients good faith and satisfaction in order to run our business efficiently and effectively. Best regards,"

"We would like to thank the member for choosing us to take care of her electrical needs. At Mr. Mighty, our technicians are trained and instructed in delivering A+ customer service we insure this by having all of our customers sign their initials after every service price on their invoice. Also, our technicians will not leave the job site until the customer is satisfied with the completed work and provides their signature on their invoice to support that statement. The member indeed provided her required initials and signature on both invoices for the dates aforementioned. In regards to the senior citizen discount, she did not request it the same day of her service and we also require proof of ID. In regards to the difference in pricing she was offered a discount due to the additional work that would have been completed to provide a power source. As far as our responsiveness, we did our best each and every time to get in contact with the member. As we recall, prior to going out to her home, we experienced communication problems that resulted on her end, as she complained to us that she was experiencing problems with her phone not working. We feel it is unfair for the member to give us a poor report 5 months after completion of work. – Eduardo Morales, Supervising Electrician"