MENARDS

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unknown

Well. They delivered by truck, although the delivery was a little later than scheduled and no one called to tell me they would be late. They did help me unload in a tight alley (which was nice) and the order was 100% correct. Menards pricing was better than competitors (i.e., Home Depot) and the staff that took my order seemed competent (after a manager had to intervene).

They have good service at Menards.

The computer would only allow specific parameters for the counter without involving extra fees. Although the computer miscalculated one measurement, the store was very responsive in reordering the counter at no charge.

Customer service at its best!

Menard's staff is very friendly. The salesperson who helped me was very knowledgeable and gave me some pointers which helped me make the right choice in fixtures.

The design process was frustratingly slow. No one was properly trained on their software. Many parts were misordered. Cabinets were misplaced in the warehouse. Things needed to be reordered two and three times. Only about 10% of our phone calls were returned. When asked to refund the price of an improperly ordered cabinet, the manager replied 'I can't do that. My name is not John Menard.'

MY EXPERIENCE WITH THE KITCHEN PLANNING DEPT. AT MENARD'S WAS EXCELLENT. STEPHANIE, WHO CAME RECOMMENDED TO ME BY ANOTHER PLANNER ON STAFF, MADE ALL THE DIFFERENCE. I HAD VISITED HOME DEPOT and SPENT 2 HOURS WITH A KITCHEN PLANNER THERE, WAS GIVEN AN ADEQUATE PLAN, BUT WAS THEN TOLD ANOTHER CLIENT WAS WAITING, WHEN IN FACT THERE WAS NO SUCH CLIENT. ALTHOUGH SERVICE IS ON A 1ST COME, 1ST SERVE BASIS AT MENARD'S, I WAS GIVEN STEPHANIE'S WORK SCHEDULE WHICH ENABLED ME TO ARRIVE EARLY. STEPHANIE WORKED WITH ME FOR 4 HOURS, UNTIL I HAD EXACTLY THE PLAN I WANTED. I WENT WITH MID-RANGE PRICED SHROCK CABINETS (ALSO AVAILABLE AT HOME DEPOT) and SHE WENT AS FAR AS TO RECOMMEND UPGRADING THE DRAWER BASES FOR THE BETTER QUALITY AND FEATURES. I WAS SO GRATEFUL FOR HER CREATIVE SKILLS, ATTENTION TO DETAIL and WILLINGNESS TO GO THE EXTRA MILE. A KITCHEN IS AN EXTREMELY IMPORTANT FEATURE IN A HOUSE AND I LOVE MINE! SHE DESIGNED MY KITCHEN AS IF IT WERE HER OWN! STEPHANIE AT MENARD'S IS PHENOMENAL!

SHOPPED FOR SUPPLIES. HAD WHAT I NEEDED.

STAFF WERE EXTREMELY HELPFUL AND SUGGESTED A DIFFERENT SUPPLIER WITH A LOWER PRICE AND FASTER DELIVERY TIME FOR THE SAME COMPOSITE SINK TOP. THEY HELPED ME FIND ALL THE SUPPLIES THAT I WOULD NEED FOR MY REMODELING PROJECT. I WOULD SHOP THERE AGAIN.

THIS STORE IS ALWAYS A CHALLENGE, BECAUSE AISLES ARE OFTEN BLOCKED BY PALLETS OF MERCHANDISE WAITING TO BE SHELVED. HOWEVER, THE AISLES ARE CLEARLY MARKED, UNIFORMED STAFF ARE ALWAYS AVAILABLE TO ANSWER QUESTIONS, AND CHECK-OUT IS USUALLY SWIFT. THE STORE IS WELL-LIGHTED AND CLEAN. MERCHANDISE SELECTION IS MORE LIMITED THAN AT ITS MAIN COMPETITOR, BUT THE RELATIVE EASE OF SHOPPING MORE THAN COMPENSATES.

OK, BUT NO ON-LINE PURCHASING OR PRODUCT INFO., SO I HAD TO GO TO THE STORE. COULD NOT ORDER OVER PHONE.