Melendez Moving, Inc.

Professional and very careful with furniture pieces that were awkward and heavy.

Melendez Moving did an amazing job helping me move today! Getting the couch in they defied the laws of physics!! Thank you Kevin Melendez !!!!!

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Hire no one! I had Kevin, the owner, come to the house and provide an estimate for a move. The move included an additional stop, which was discussed prior. On the day of the move, the guys who arrived were not aware of the additional stop. The final bill showed that the estimate was nearly $600.00 off. The guys broke a ceiling fan and admitted to doing it. They stated that I should contact the company and it would be taken care of. When I contacted the company to repair the fan that was broken, I was told that a mistake was made and that the bill was written up incorrectly by the serviceman. That I would need to pay said money before a claim would be opened to fix a fan that they broke. The bill was paid in full at the time of service and the owner, Kevin seems to think that the customer, after the fact, owes more money. In an attempt to deal with this, he was yelling on the phone and refused to fix the fan. It was a hot day, and we took very good care of the guys doing the work and did not have a hissy when an accident occurred. It is very unfortunate that the owner would take this road and state after the fact that more money was owed and refused to fix my ceiling fan. My only option is to call it a wash and hope that anyone reading this will consider things like this when choosing to hire a company.

Brandon, Danny and Darren was fast and professional as they can come I will Recommend these guys to anyone

Very nice people to deal with, helped out with short notice, hard workers!

Great moving company, very professional. Allena and Mario were amazing (first move) and Allena and Kevin were so great (second move). The crew showed up on time and efficiently moved my items. They took great care and respect of all my fragile personal belongings. Would recommend! A+++++

Do not trust them - if they damage anything they will not make you whole even with extra insurance. I booked Melendez moving for a full service move in July. I have two kids under two, so made it very clear that we wanted them to pack and move everything. We had also purchased some nice furniture recently, which I made clear, and so wanted to extra full replacement value insurance. I sent a video walk through of my place so that there was no ambiguity in expectations. The packing and moving was fine for the most part. However, a few things were damaged and when moving my grill from the basement patio out of the house, the movers spilled the grill grease pan on the carpet costing me $1500 dollars ($400 cleaning to my landlord, then $1100 to replace it since the cleaning didn't remove all the damage). I provide all receipts for damages. The other damages were repair / or compensated fairly for. However, the $1500 in carpet damages were not. Kevin - the owner - would not take responsibility for the damage even though he did not dispute that the crew ultimately spilled the grease pan. He said it was my responsibility to remove the grease pan. I was never asked to remove it. The only thing I was told to do by the crew was remove the propane tank which I did.

Great moving company. They were on time, very transparent with pricing throughout the whole process and are full service movers which was amazing. I never had anyone pack the whole place up for me but they did it all and nothing was damaged or missing which is all anyone can ask for.

I can rate the work quality based on what I anticipate since the actual move isnt until the end of December (I will revisit the review after that time) but every contact we have had with Melendez Moving has been timely and top notch. They gave us the best quote for what we need done and we look forward to a great move! UPDATE! Our move happened on December 19th, as planned. The crew showed up on time with Travis running the show. They were prompt, organized and personable. John, Mike and Evo worked well together and kept in communication with all of us and the entire move went off with no problems and in great time. Travis was able to give us the good news that we even came in under budget as well!! We have no complaints and would definitely recommend Melendez Moving as well as call them if we ever need them again! Thanks guys!

Kevin was very engaging in conversation. Although they were only two men they were able to move my heavy dining room table to the basement. They both worked hard. I would use them again and recommend them to friends.

It was a great experience, they are caring, helpful and wonderful people. On time and no extra charges. I would recommend them to everyone I know.

Kevin was Great to do business with. wonderful experience would Highly recommend

I scheduled a move om Tuesday, August 20th for 8:00 am with Melendez Moving based on the reviews that I read. I was moving from a 4th floor walk-up on Chicagoâ s southside in Bronzeville to a 2nd floor walk-up in Oak Park, IL. 8:00 a.m. came and went. At 8:15 I called to find out when the movers would arrive. No one answered so I left a voice mail. 8:30 a.m. came and I called again. Just as I was calling, the movers called stating they would arrive at 9:00 a.m. When they arrived and I asked what happened, I was told they were not given an arrival time by Kevin. They were also not told that it was a 4th floor walk-up. After I told Kevin what needed to be moved, he estimated a move time of five hours. When the movers arrived, they had an estimated move on bill of lading of seven hours. I knew the move wouldnâ t be easy from the 4th floor, so I requested four movers, thinking it would go smoother. Rain was scheduled for the afternoon. I was hoping to get moved in before the rain. If the movers had been on time, my move would have ended before the rain. I cannot state this enough, Saul, Alvin, Will, Ossie and Ohmari did an amazing job of moving my belongings. My issue is with Kevin. When I called to find out why the movers were late, he told me the industry standard is a window of two hours â which he did not mention this at all when I initially talked to him nor the second time when I confirmed the move. When I told him that I was very unhappy about the move in the rain and felt he should at least knock off the fee for using my credit card, he proceeded to try to talk over me without letting me finish what I was saying. He started saying ridiculous things like, I don't have control over the weather and it sounds like you are looking for something. I don't know how my asking for the $59.25 to be removed from my bill was looking for something, considering how much I paid for this move. I felt my time was important enough for him to show a gesture of not letting me know an important part of the move. I was extremely upset that my mattresses were being moved in the rain. I told him that I would be giving the movers a wonderful review but not Melendez Moving. He proceeded to tell me that by giving the movers a good review, I would be giving the company a good review. I told him only if I didn' t mention his conduct. Kevin is the reason for the low score here, not the movers. I do not appreciate someone who I am paying a lot of money for a service talking to me as if I have very little sense. Kevin was extremely nice before the move and that person disappeared into the rude person I talked to during the move. As I found out later when talking to someone in the moving industry, Kevin should have given me an ETA when I initially called and confirmed the ETA the afternoon before the move. This was not done. Both times I spoke to Kevin, he gave me an arrival time of 8:00 am. My dissatisfaction could have been avoided if Kevin had done his job by informing me of the time frame of the move. He is the only reason for this low rating.

Saul and Will were awesome

The weren t careful and broke some items.

Was sold 4 guys instead of three to save time (and money) whne they showed up the estimate was the same as the 3 guy crew and took longer due to the exptremely slow paceof one of the guys (because he was on his phone most of the time) and another could not follow directions so there was time spent on erroneous activities. They did not attempt to follow the labeling onthe boxes i.e Kitchen; and instead piled them under the christmas boxes in the garage.

Fair and honest Hard working Trustworthy

no comment provided

Explanation of charges were clear and the individuals doing the moving were very accommodating as we were relatively unorganized. We will be doing some moving again soon and I will be calling this firm again.

Allen s, Travis, and Milton were awesome! Knocked the whole move out in about 3 hours from packing, loading, driving, and unloading