Mahogany Builders
About us
All the benefits of a large remodeler with the flexibility and personal touch only a smaller firm can deliver. Cost is determined by the job. No travel charges. No service charges. Contact us through Angie's List, online at mahoganybuilders.com, or by phone at 773-755-0055
Business highlights
23 years of experience
Services we offer
Mahogany Builders is pleased to offer our clients services including but not limited to: kitchen remodeling, and interior painting., bathroom remodeling, designing and building custom cabinetry, home additions, interior design & decoration
Reviews
4.879 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 79 reviews
Jane F.
Apr 2020
Mahogany Builders recently gutted and rebuilt the 10’ 4” X 81 6” Master Bathroom in my condominium. If I had to do it over again, I would still hire Mahogany Builders without hesitation. With the exception of the shower glass, bathroom mirror and stone, all workers were employed by Mahogany Builders. Workers were on-site Monday – Friday 10 hours per day with the exception of Christmas week. The main folks assigned to my project were NOT working another project concurrently. I saw (and photographed) the progress that was made each day. All the people assigned to my project were professional and respectful. My new Master Bathroom is gorgeous and I LOVE it! If you would like more specifics about my experience with Mahogany Builders, please reach out to Mahogany Builders and ask for references. I have a more detailed review that is just too long to post.
William B.
Jan 2020
We hired Mahogany Builders for the gut rehab of a bathroom: they took three months (more than double their estimate), charged us more than $55,000, and failed to deliver a properly working sink. That experience may help explain why this company is no longer in good standing in Illinois (as of November 1, 2019). When we contracted with Mahogany to remodel two bathrooms in our home, they projected the work would take 5-6 weeks. In fact, they took 14 weeks. They justified the delay by saying they were taking the extra time to deal with the structural and mechanical challenges of an old house. But even before we had our final meeting with them, one of the bathroom sinks began to back up, a problem we had never previously experienced in seven years of living here. Over the next six months, we sent them approximately six requests to fix the sink. In response, they acknowledged via email that they warrantied the drain, but their only response was to send a worker to pour chemicals down the line twice, though neither attempt solved the problem. When the sink finally became completely blocked and unusable, the company's president then disclaimed any responsibility, despite the delay they had previously blamed on addressing the preexisting situation, despite the warranty they had given, and despite the fact that the blockage turned out to be just below the sink’s drain. We ultimately had to hire our own plumber -- for substantial more sums of money -- to rod the line, then to open an adjoining wall and to cut into the pipe. The plumber found what he thought was grout or construction material blocking the line. It's not hard to see why Mahogany Builders fell out of good standing.
Response from Mahogany Builders
"Mahogany Builders’ contract was to remodel a bathroom and connect new plumbing fixtures to the existing drain lines. Mahogany was not contracted to replace drain lines. During the course of Mahogany’[Member Information Removed] work, areas where walls were opened and drain lines had been replaced were observed. This indicates past plumbing issues that could only be resolved by replacing pipes. Based on this and the observations made during the course of construction, Mahogany suggested, on multiple occasions, that additional drainlines should be replaced. The client chose not to contract Mahogany for this additional, recommended work. In regards to the inference that Mahogany was responsible for clogging pipes. In a December 27th email, the client first complimented the professionalism of Mahogany’[Member Information Removed] crew then later suggested the crew must have dumped construction debris down drainlines. This is simply not true. During the majority of the project, sinks, tubs and toilets were not connected and could not be used to dispose of debris. Furthermore, Mahogany caps and seals drainlines for sanitation reasons during the course of a project. Thus debris could not have been flushed down the drain. Lastly, at the completion of the project, all drains were working properly. Shortly after the client reported an issue with water not draining. Mahogany came back to address the issue. All the new fixtures and connections were found to be clear and the clog was determined to be further down a drain line. Still, out of good will, Mahogany returned a 3rd time and successfully unclogged that pipe. Mahogany completed the work it was contracted for in a professional and workman like manner. It stood by its work and went beyond expectations by unclogging a pipe it had not installed, and did so well after the project had been completed. Mahogany is simply not responsible for further issues with the existing plumbing."
Joshua G.
Jan 2016
Through no fault of the provider, we chose to not pursue any renovations. It was a financial decision and is not reflective on the design concepts prepared by the provider. Our interaction with them was limited to an in-home consultation and some conceptual design drawings. The consultation was fine and they asked appropriate questions. The drawings were so conceptual and we decided around the time of receipt to not pursue the renovations, so we cannot comment on their design capabilities.
Barbara M.
Jan 2016
They were very prompt and professional, spent a lot of time understanding my specific situation, and gave a detailed estimate. Price was not cheap, but reasonable price for the work. I ended up going with another company based on the timing the work could be done.
Daniel C.
Jun 2015
unknown
Micheline C.
May 2015
Another WONDERFUL job by the folks at Mahogany Builders. This is our second bathroom project with Mahogany, and we couldn't be happier. From the project lead, to the construction supervisor, to the crew that was here each and every day, we thank them all!
The crew was here each and every day, start to finish, right on time. They are always courteous, professional, kind, and their attention to detail is never in question.
We replaced the old tile floors in two bathrooms with new porcelain tile, replaced a vanity/sink/fixtures, and some other items.
We look forward to the next project.
Mary D.
Apr 2015
unknown
Response from Mahogany Builders
"Before posting this response, we attempted to contact this member but our calls were not returned. Mahogany made numerous attempts to contact and meet with this member. A total of 8 messages where sent via Angie’s List internal email from 6/28 to 7/23. In the last internal message the member asked that communications continue through standard email. Email conversations continued from 7/23 to 8/22. In addition we have phone logs of attempted follow up calls. We believe this member has confused Mahogany Builders with another contractor and we have asked for this review to be removed. Respectfully submitted, Matt Lederer"
Kristina R.
Dec 2014
Everyone at Mahogany Builders is extremely professional. It is refreshing to have a company do exactly what they promise from the beginning of gathering estimates to the completion of the project. We had multiple companies come out to scope the job and we ultimately chose Mahogany because of their customer service and proximity to our home. They do a good job of presenting the details of the project, time frame and budget so the surprises are minimal once the work starts. The various crews that came to our house were always on time and cleaned up after themselves before departing for the day. If a problem arose it was always addressed and resolved in a timely manner. We are extremely happy with the results and would not hesitate to use Mahogany again in the future.
Micheline C.
Dec 2014
At the recommendation of our designer, we hired Mahogany Builders to remodel our master bath.
We can't begin to express how pleased we are with their work. The bathroom is beautiful, and the process was as painless as it could possibly have been. The two-man crew was on-site daily for several weeks, as well as a construction supervisor, who visited as needed. They were meticulous in their work, paying close attention to details that I didn't even know to be concerned about. They were kind and considerate, and did a wonderful job to keep the work area and our home as clean and tidy as possible. Whenever there was a question or (minor) issue, we were consulted and the best solution was determined.
While they are not the least expensive builders, you get what you pay for. All in all, we highly recommend Mahogany Builders.
James D.
Aug 2014
unknown
Response from Mahogany Builders
"[Member name removed] is absolutely correct. Mahogany dropped the ball after setting the initial appointment and drafting plans for his bathroom. We won’t make excuses but we will correct the circumstances that lead to our failure. In the mean time we have offered to refund [Member name removed] and complete the design at no cost."
Hanson A.
Aug 2014
unknown
JULIA B.
Aug 2014
This is the second big project I have entrusted to Mahogany Builders and plan to entrust a third. Matt and his team are
total professionals and perfectionists. His design person, Trisha, was new to me this time around and very helpful
in searching materials and fixtures to fit my preferences. The bathroom was designed around an antique mirror I had and the results are stunning. Not only that, but Matt agreed to come back to repair the ceiling this month when a guy working
on my space pac air conditioning slipped and put his foot through the new ceiling below!
They are pricey but I thought the amount charged was fair. The men worked hard and for 10-hour days so that the
project never lagged.
total professionals and perfectionists. His design person, Trisha, was new to me this time around and very helpful
in searching materials and fixtures to fit my preferences. The bathroom was designed around an antique mirror I had and the results are stunning. Not only that, but Matt agreed to come back to repair the ceiling this month when a guy working
on my space pac air conditioning slipped and put his foot through the new ceiling below!
They are pricey but I thought the amount charged was fair. The men worked hard and for 10-hour days so that the
project never lagged.
Jane T.
Jul 2014
Patrick came out to check out our bathroom and condo. Very personable, gave me a range of ideas for my bathroom. He talked to me about different places where I could find everything for my bathroom. He was able to provide a professional outline that I could understand. He is a very effective communicator. I would strongly recommend this company.
Patrice M.
Jun 2014
I have a somewhat small bathroom and he did not have any creative ideas for me.
I had to call him, because he did not call when he said he would, and I was trying to be understanding, but it happened again.
I had to call him, because he did not call when he said he would, and I was trying to be understanding, but it happened again.
Deb K.
Jun 2014
Patrick was the only vendor (so far) to divide the project in segments - Electrical, Plumbing, etc. and identify the estimated hours and costs for each. We really appreciated it.
Unfortunately, after requesting an initial quote, we realized we needed to reduce to scope of the project due to budget constraints. We let Patrick know that his original estimate was significantly higher than other we received. Sad for us, his second estimate was as well.
Unfortunately, after requesting an initial quote, we realized we needed to reduce to scope of the project due to budget constraints. We let Patrick know that his original estimate was significantly higher than other we received. Sad for us, his second estimate was as well.
Shirley O.
Jun 2014
We had our small kitchen remodeled. This was a total gut job, as this kitchen probably was remodeled last in the 1970s. There were a variety of hick-ups as there are with most projects of this volume. Some miscommunications between their suppliers, which caused delays and work stoppage. I felt some the little details slipped threw the cracks. And we didn't always get our questions answered. Final painting was a little sloppy.
Once done, we were mostly pleased with the end result. I would recommend Mahogany-- they might be perfect for your project. But we felt the final price went a bit over the top.
Once done, we were mostly pleased with the end result. I would recommend Mahogany-- they might be perfect for your project. But we felt the final price went a bit over the top.
LINDA B.
May 2014
Matt and his crew are just the best. They actually did work for us in March and April, but I don't see that review here. Those months Matt selected colors for accent painting in the condo we were getting ready to put on the market. Then they came back and painted an office, as well as touching up other places that needed it. I've never seen touchup work done so seamlessly.
We credit this work with helping us sell our condo in two days for full price!
This most recent job involved Matt coming over to our new apartment and choosing colors and locations for accent walls. The painting was completed in less than a full day ... and, as always, beautifully done. These contractors always do a great job of cleaning up after themselves. Cannot recommend them more highly for any kind of remodeling project.
We credit this work with helping us sell our condo in two days for full price!
This most recent job involved Matt coming over to our new apartment and choosing colors and locations for accent walls. The painting was completed in less than a full day ... and, as always, beautifully done. These contractors always do a great job of cleaning up after themselves. Cannot recommend them more highly for any kind of remodeling project.
ANN P.
May 2014
The repair of the drywall went well. The workers were clean and tidy and the room looked fine when they were finished. Then I had to move out for a week while they sanded the floors. That's when the disaster started.
When I was given the all-clear to return to my condo I arrived on a chilly, stormy day to find that there was no heat or hot water in the unit. Everything, and I mean everything, was covered with wood powder. They had not covered any of the electronics they said they would cover. My printer, TV, music system, etc were all covered with a thick coating of wood powder. I had taken the initiative to cover my clothes and bedding with plastic and pack up many other articles, and they too were heavily covered with the dust. My belongings were strewn all over the unit. There was no effort to replace furniture to the places they occupied before the sanding. The toilet the workman/men had used was filthy. It was a nightmare. Mahogany didn't have a professional clean-up crew in their employ but did send two women who did the best they could remove the powder. I had to take a day off work to supervise them and help with the effort.
When it came time to paint the baseboards which were discolored by the sanding, they did such an abysmal job the first day I fired them and hired my own painter to complete the work.
Summary: I would not hire Mahogany for any work in the future.
When I was given the all-clear to return to my condo I arrived on a chilly, stormy day to find that there was no heat or hot water in the unit. Everything, and I mean everything, was covered with wood powder. They had not covered any of the electronics they said they would cover. My printer, TV, music system, etc were all covered with a thick coating of wood powder. I had taken the initiative to cover my clothes and bedding with plastic and pack up many other articles, and they too were heavily covered with the dust. My belongings were strewn all over the unit. There was no effort to replace furniture to the places they occupied before the sanding. The toilet the workman/men had used was filthy. It was a nightmare. Mahogany didn't have a professional clean-up crew in their employ but did send two women who did the best they could remove the powder. I had to take a day off work to supervise them and help with the effort.
When it came time to paint the baseboards which were discolored by the sanding, they did such an abysmal job the first day I fired them and hired my own painter to complete the work.
Summary: I would not hire Mahogany for any work in the future.
Mike H.
Nov 2013
After some initial communication issues around scheduling, the crew showed up on time, working efficiently but with good craftsmanship, and came in under budget. I appreciated that they wanted to do the job right, fixing a problem with pipe routing that would have created more leaks and damage in the future. At one point, they thought they could fix the problem without replacing the tub... while that turned out not to be the case, I appreciate that they were looking for alternative solutions to the problem (leak through the ceiling below) vs. just getting a job done mindlessly.
Jeffrey C.
Jul 2013
They were very clean and neat. They cleaned up every day and I appreciated the bathroom. The result was outstanding and top quality. They were super responsive to all of the items that we had, like, to follow up stuff. The only complain was, it took longer than I thought it would. But it is probably remodeling. It takes longer usually.
Eric S.
Jun 2013
Everything went very well - showed up on time, worked quickly, cleaned up spotlessly and did great work. Very friendly and professional.
Brian L.
Mar 2013
AO Smith referred me to Reeder for warranty work on my hot water heater. I had two visits, first to diagnose the problem then to replace a valve that they special ordered. Both guys that showed up were very knowledgable and willing to answer my questions unrelated to the problem at hand. Easy to work with.
David D.
Dec 2012
We recently chose Mahogany Builders to do a complete remodeling of our master bath and we couldn't be more pleased with our choice. Matt and his staff were professional from our initial interview to their follow up on the last detail. We we were impressed with the quality of work, the attention to detail, the communication and the reliability. Matt and his assistant were very responsive to our questions and were often on site to observe the progress first hand. The workmen were not only highly skilled at their jobs, they were amazingly neat. They cleaned and straightened up at the end of every work day. Non work areas were well protected from traffic and dust. We had complete trust in all of the staff and did not hesitate to give them keys for access when we were not available. We have already recommended them to friends who are considering projects and would definitely us them for future projects of our own. Our thanks to the entire crew for a job well done.
Matthew P.
Oct 2012
Matt Lederer from Mahogany worked with me very closely throughout the whole project and went through in great detail every bill to make sure I understood ever charge. I had a very specific format for my Scope of Work and he tailored his bills to fit that. Matt's team was great - especially Mitch and Jerry - and they completed the project within a few weeks of the original deadline (which, in all fairness, the delay was largely due to the scope changes my wife and I asked for throughout). While the project did run north of $100,000, we could not have been more thrilled with the quality of the work and the attitudes of the guys who worked on the project.
As my wife has some peculiar taste, we really felt that Matt, Mitch and Jerry were interested in making sure we were able to fully realize the vision my wife had for the space. They gave us great feedback throughout and Mahogany's decorator, Sarah, helped us make some key decisions on accents that we had not realized were necessary (this is our first house).
One final testament of Mahogany's commitment to customer service is that any issues that have happened since we moved in this spring, he makes sure someone comes out and fixes it immediately. (The only issues we've had was a very minor leak in our garbage disposal that they installed and a few can lights in the living room they installed stopped working).
I have already recommended Mahogany to friends and colleagues.
As my wife has some peculiar taste, we really felt that Matt, Mitch and Jerry were interested in making sure we were able to fully realize the vision my wife had for the space. They gave us great feedback throughout and Mahogany's decorator, Sarah, helped us make some key decisions on accents that we had not realized were necessary (this is our first house).
One final testament of Mahogany's commitment to customer service is that any issues that have happened since we moved in this spring, he makes sure someone comes out and fixes it immediately. (The only issues we've had was a very minor leak in our garbage disposal that they installed and a few can lights in the living room they installed stopped working).
I have already recommended Mahogany to friends and colleagues.
Tina P.
Jul 2012
The overall process with Mahogany Builders went well. Matt, the owner of the company, met with me to discuss the changes I wanted to make to my 3 bathrooms and answer any of my questions. Matt was very helpful and willing to answer all my questions. After our meeting, Matt asked to meet again to go over his estimate. I requested that he sent it to me in advance so I could review it as compared to my other 3 estimates from other contractors. I really liked the work shown on Mahogany's website but their price was significantly higher than my other 3 estimates. I decided to go with one of the other contractors (not the cheapest but one of the middle estimates) that seemed to have the same quality of work and strong references as Mahogany Builders.
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FAQ
Mahogany Builders is currently rated 4.8 overall out of 5.
No, Mahogany Builders does not offer free project estimates.
No, Mahogany Builders does not offer eco-friendly accreditations.
No, Mahogany Builders does not offer a senior discount.
No, Mahogany Builders does not offer emergency services.
No, Mahogany Builders does not offer warranties.