LOWES

Never go to them for ANY install services. Usually I go to Home Depot but lowes sells pella windows and doors. Placed my order in April and was told 4-5 months until install and it would take 2-3 days to install. Well now lowes says they want to install at the end of December during Christmas time. 9 months later. In the winter. And I was told the job would take14 days now to install. The delay is because the store didn’t order trim back on august 8th. When I requested it from the salesman and the store. I asked 5 times if the trim had been ordered I was told not to worry about it. Lowes decided to wait and ordered the trim October 29th. Guess what, it wasn’t ordered correctly and we waiting for two weeks to be told it’s backordered for another month.We asked lowes to fully refund the order for all the mistakes/lies they made. And they said they would charge us 20% restock fee. We didn’t want to pay this unfair fee so we asked if they could at least give us 10% off the order.After the manager talked with the store and district manager lowes told us no. They would rather refund 80% of the order than give us a 10% discount for all the mistakes/lies they made and admitted to. At the end we still don’t have a date for our $60,000 window job. They did offer a refund of $1,000 for all the issues. But they won’t give us that small refund until the job is completed. They have lied to us so much at this point I doubt they will

Horrible experience. Installers did not call to confirm appt. time, and were late for the stated time. Sloppy work installing range. Did not install anti tip bracket as required by code. Did not even leave me the bracket so I could install myself. Broke my front screen door bringing in the stove and did not tell me about it. Virtually ran out of the house when done, leaving the front doors wide open. My pets ran out of the house before I notice the doors were open. Luckily they did not get hit by traffic ( I live on a busy street). Will never buy anything from Lowes again.

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Some installers told me the tub wasn't going to fit through my door and that they had to knock out the doors to get the tub in. So I went to Lowe's to cancel the order and they told me they can't cancel the order until the tub is delivered to my house. I talked to three managers there and they all gave me the same story. None of them called me back to tell me what was going on. I luckily found someone in shipping who transferred the delivery over to Lowe's.

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