Lowe's Air Duct Cleaning

All aspects of the process were very professional. There was a quick response to my original request for service. The price was excellent; I got several quotes, and Lowes was 30-40% lower than the others. The actual service was, again, very professional. The communication was good, and the onsite technician was very friendly and expert in the process—minimal impact on other activities in the home during the service.

The service provider was disheveled and not great at communicating. Most importantly, in the middle of a pandemic he showed up with no PPE - not even shoe covers. This worries me for our safety but also makes me wonder about this company, if there are no required safety protocols due to COVID-19, that is unacceptable. The work and price were fine and on time but customer service and safety shortfalls keep me from recommending.

I used this service by referral from my neighbor. The day of the scheduled service, the technician already had several appointments and so he was in a rush to finish his work. He completed the work in 1 hour (way less than the expected time of cleaning ~2+ hours). He said he did clean everything he could. But after he went away, I found 3 of my vent opening screws got broken and I could not screw it back since he broke the drywall/wooden path of the screws. I was very disappointed and called them for fixing. Their inital response itself was poor and they refused to fix it saying its not their issue. Their response was also ridiculous and rude. "if vent cover is not removed properly and put it back properly (in other words, if the screws are handled/tightened in a rush) there is a chance to screw will not get tighten". As I said before, it was good before and JUST BECAUSE YOUR TECHNICIAN RUSHED THE SCREWS IT WAS BROKEN" I will never use their service again! Attached the pictures. NEVER EVER USE THIS CRAP! THEY WILL BE SO NICE UNTIL YOU PAY THEM AFTER THAT THAT WILL ASK YOU "WHO ARE YOU?"

Great work. Easy, quick, friendly.

On time, professional and great value for the service provided. I would hire again.

Excellent. The technician was on-time (even early) and friendly. The work was done promptly, with minimal invasiveness.

ok, minor issue of drilling vent without cleanup, metal pieces flew every and we had to clean

Very pleased.

Great, everything went accordingly.

Prompt, thorough, professional.

super nice guy - did a great job!

Very professional

They were on time. Price was originally quoted. When notified they missed the air intake in one of the rooms they came out immediately to correct the problem. Would not hesitate using them again or recommending them to others.

Great price with great service

Overall they did a good job but some of the vents/ducts were left uncleaned.

Did a great job!!

Great job.

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Good with small issue on duct cutting.

They are good. Very good. They did it fast and it was really easy, I didn't have to do anything.

Something went wrong! My lower level was filled with dust. Maybe some vents were not sealed properly.

Went very well. Timely service and very efficient and thorough work. Would definitely hire again!

It is hard to rate this category of work. I will say the price was excellent, the worker showed up on time, and he was very professional in every manner. But, his English was extremely limited, so we were unable to question him about the job. I couldn't understand if the job went well..couldn't look at the "before" and "after" pictures, so I truly have no idea if the vents were dirty and how well they are cleaned now. I am at the mercy of the company on whether the job was successful or not. I assume that it is. The language barrier was a real hindrance to the project. I did extensive review of the company and found fantastic reviews of their work, so I have to trust they did the same for us. I gave a rating of "A" on the job, based upon this trust, the price, and the professionalism shown by the technician.

it went good, I have no complaints about the work done and the person that did the work was very pleasant. The only reason I would not hire again is due to the price.

The young man who came to do the work was professional and prompt, but not really sure how effective the cleaning/treatment was. Maybe it was very good, but it is really tough to know.