Karen Westling
About us
Piano Tuning & Repair
Business highlights
Services we offer
Piano tuning, regulation & repair.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 0% |
She did what she said she was going to do. She was very professional. She showed up on time. I thought she was excellent. She told me she thought the piano would probably need to be retuned in another month or two because the older pianos are like that. They loose tune that quickly when they are redone but after that they are ok for a while. So, we are probably going to have her come back.
My piano had not been tuned for 13 years and she knew that from the very start...her original comment was that the piano was and quot;not that badand quot; and proceeded to do the tuning...now, I do not remember any tuning forks and after she left and I began to play again I noticed some bad sound in the 2 octaves above high C...i called her and left a message that I was unhappy and that i needed her to return and do some further work she called back and told me that the piano had not been tuned in 13 years and that was about all she could do...SHE NEVER TOLD ME THIS WHEN SHE WAS HER...and she accepted a $20 tip
By the way, I have played piano for 62 years and took master classes in college
I would like the $20 tip back and a refund of $25 on the $100 dollar fee.
"I am sorry you were so unhappy with the tuning. I DID mention when I was there that the tuning might not hold because it had been so long since it was last tuned. I also explained this to you on the phone when you called after the tuning. However, I mailed you the $45 refund you requested."
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