Imperial Maintenance Services LLC

Auto Service, Buffing and Polishing, Car Washes,

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Car washing, waxing & detailing, oil changes, brake jobs, tune ups, janitorial services & carpet cleaning

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Discover
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Showing 1-1 of 1 reviews

Julaine F.
04/2013
1.0
auto repair
  + -1 more
I had purchased two (2) mobile auto detail vouchers from Imperial through Living Social. I used the first one. The quality was not very good, but I chose to not be picky. I had scheduled the second one, but then the owner asked to cancel due to weather and being busy. I understood. Soon thereafter, my mother was diagnosed with a terminal illness. I had to take care of her, etc. I called and spoke with the owner of Imperial, explained my situation, and asked if I could use the final voucher after the deadline. He said no problem, and I confirmed this via email. This correspondence has been turned over to Living Social as well as the Better Business Bureau. When I went to redeem the final voucher, he said that these types of offers "are killing his business" and he won?t honor it. Stunned, I contacted Living Social. They won?t do anything about it, other than informing him that he was breaking the law. So now, Imperial is demanding additional money for me to access the already paid amount and get my car detailed. He also won't refund the money I have paid. He just wants to keep the money and demand more! This guy/business is nothing but a crook. Don't consider for one second supporting this business.
Description of Work: I had purchased two (2) mobile auto detail vouchers from Imperial through Living Social. I used the first one. The quality was not very good, but I chose to not be picky. I had scheduled the second one, but then the owner asked to cancel due to weather and being busy. I understood. Soon thereafter, my mother was diagnosed with a terminal illness. I had to take care of her, etc. I called and spoke with the owner of Imperial, explained my situation, and asked if I could use the final voucher after the deadline. He said no problem, and I confirmed this via email. This correspondence has been turned over to Living Social as well as the Better Business Bureau. When I went to redeem the final voucher, he said that these types of offers "are killing his business" and he won’t honor it. Stunned, I contacted Living Social. They won’t do anything about it, other than informing him that he was breaking the law. So now, Imperial is demanding additional money for me to access the already paid amount and get my car detailed. He also won't refund the money I have paid. He just wants to keep the money and demand more! This guy/business is nothing but a crook.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$158

    Contact information

    unknown, Chicago, IL 60619

    imperialcarwash.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Buffing and Polishing,
    Car Washes,
    Pressure Washing,
    Upholstery Cleaning,
    Carpet Cleaning,
    Auto Detailing

    FAQ

    Imperial Maintenance Services LLC is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 8:00 AM - 7:00 PM

    Imperial Maintenance Services LLC accepts the following forms of payment: Discover,MasterCard,Visa
    Yes, Imperial Maintenance Services LLC offers free project estimates.
    Yes, Imperial Maintenance Services LLC offers eco-friendly accreditations.
    No, Imperial Maintenance Services LLC does not offer a senior discount.
    Yes, Imperial Maintenance Services LLC offers emergency services.
    No, Imperial Maintenance Services LLC does not offer warranties.
    Imperial Maintenance Services LLC offers the following services: Car washing, waxing & detailing, oil changes, brake jobs, tune ups, janitorial services & carpet cleaning

    Contact information

    unknown, Chicago, IL 60619

    imperialcarwash.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 7:00 PM