Home Carpet One

They were timely and professional. Installation was done without any damage to walls or baseboards and looks wonderful.

The installer was late past the window of time they gave us.

Home Carpet One was very professional and a pleasure to deal with. I purchased carpet for a condo and Eddy Haddad was a pleasure to deal with and answered all my questions. The carpet installers couldn't have been more professional and when done cleaned everything up, including vacuuming the building hallway. I would definitely use them again

install was a complete fail. installer worked in slow motion; did not appear to be a pro installer. could not handle removing wood trim and replacing it afterwards. totally ruined the floor due to improper alignment of tiles; "arrows" on the back of the tiles must be followed for proper fit.  end result was "lippage". tiles have texture and need to lay smoothly at junctures. impossible to clean because of raised edges.  this was a disaster.  
contacted the owner who automatically began to argue with me and deny everything. we hired our own expert for pro opinion, and presented this to owner.  they came out to view and told us it was a superior job and that we were "seeing things".
we hired an attorney to recover our money, as the floor needed to be replaced.  our attorney told us that the owner said "he hates us with a passion".  after months of back and forth with the owner, our attorney took a turn for the worse and could no longer represent us.  we ended up not pursuing it any further.
this was extremely draining on our family and the personal insults and harassment from home carpet took its toll. that was 2005. in the future we will not give up if any company ever tries to get away with this type of bullying behavior.

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Karl was on time. Never offered any unnecessary extra service.answered all my qustions about carpet: rug maintenance. Service went well at its best. The Difference before and after was clearly visible and i am satisfied with it because i was going to replace my carpet if this does not work.

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In this modern age of too many options for communications, Through email and voicemails I was able to get the installation coordinated for the first of September.  This is no easy feat given there are a lot of apartments turning over at this time, I was out of town some in August for some of the negotiation back and forth.  Mark, the sales guy, and Ben were able to coordinate everything I needed.  As to price, they have been competitive in the past, I did not shop them this time.  

It went pretty smoothly. They were able to examine it quickly, establish we didn't need to replace the padding or carpet, and then to reseal where I had made cuts to pull it up.

This was the fourth time I've used this business.  They do great work!

So, I had just about completed
remodeling my office at work and the last thing that needed to be done, and the
one thing I knew I couldn?t do myself was to install new flooring. I contacted
Home Carpet One and consulted with what my best options would be for the space.
We decided on a commercial grade carpet and in no time they had it scheduled
and installed. The entire process was very easy and smooth. It?s funny because
prior to using them myself, I had often referred them because I know the owner.
I?ve never had a complaint. I?m still referring them and now it is even better
because I am one of their many, more than satisfied customers. Thank you Home
Carpet One.

Great. very professional, punctual and did a great job.

Mark at Home Carpet One was great to work with for the tile and carpeting for my renovation.  Everything was explained well and they did what they said they would do when they said they would do it.  So it went great!

They got the job done in about 4 hours. They sent 2 people out to do the job. The cleanup was great and we were very pleased.

They were very helpful as we picked out our carpet and worked with us closely on the date so it would be done before our second baby arrived. They did a great job installing, hiding seems and were in and out in one day.

From the first communication to the follow-up phone call after installation, Home Carpet One was excellent.  I was on a tight schedule with very little availability to meet in the space that was being re-carpeted.  Bruce, my contact, quickly scheduled a sight-visit with a guy who measured the space and brought a few samples based on my initial descriptions.  After measurements and carpet selection, we communicated on scheduling and within 10 days everything was installed and perfect!  I would choose Home Carpet One again in a heartbeat.  They were great!

The sales lady, Rosie Flores,  was very helpful in our selecting a runner for our stairs.  She showed us many runners. She was professional and very pleasant to deal with.  We ordered the carpet runner and had to wait a few weeks for delivery.  Simon came with the carpet and removed our old carpet and padding.  He did an excellent installation of the new pad and runner. He was professional and friendly.  His helper, Albert, was also professional and did an excellent job cleaning the steps to prepare for the installation.  He then vacuumed the carpet after the installation was complete.  They took the old carpet with them.  We were very pleased with the great job, and our new carpet is beautiful.  We would definitely recommend Home Carpet One, and this great team, and we would definitely use them in the future.

We are extremely pleased with the end results - the carpet looks fantastic and the crew that installed it was equally fantastic.  They were professional, friendly, and polite and they did a great job of cleaning up.  They also paid a lot of attention to details and we couldn't ask for a better installation - we were extremely impressed - all corners were tucked properly, seems aren't even noticeable, and the cuts around the edges were perfect.
The only complaint we had was with our salesperson.  She was easily confused, kept mixing up prices, forgetting line items.  We had to work through several invoices before we thought it was squared away and then she sent an additional invoice after the job was completed and we wrote what we thought was the final payment.  Having worked with Home Carpet One for years, we typically have good experiences, but you have to watch over every detail.  For a previous job, the salesman accidentally gave us two different colors of grout - they were very similar, but noticeably different once installed.  All he could do was apologize and say "It's your contractor's responsibility to make sure you got what you ordered."
Overall, polite and helpful staff with a nice variety of products at a fair price, but you need to make sure that you pay attention to details because their salespeople do not.

Very good experience.  The salesman could not have been more helpful.  The installation was perfect....installers were on time, very neat and did an overall great job.   They even called to thank me and sent a small gift when the order was complete. I will definitely use this company again.

Even though "CARPET" is in their tile, DO NOT overlook them for tile!   Unbelievable selection, great pricing.

We opted to go to HC1 for our flooring for a new home project.   We hooked up with one of their designers, Meaghan.   First, Meaghan is a great listener.  Asked a lot of questions, got an inventory of our likes and dislikes and our overall style.   The next meeting was actually looking at different options.  Meaghan was incredibly patient.   She made us feel comfortable and allowed us the proper amount of space to discuss and decide.   She also offered constructive design ideas along the way that helped us with the decision process.  
The final product is beyond our expectations.  
Thank you to Home Carpet One, their caring team and the warm and inviting culture that they have created.

They took care of everything professionally. Their showroom was very nice. It was worth every penny not to have to deal with this myself.

If you need new carpet, this the place to go in Chicago.  Very responsive, great selection.  They were flexible with dates with us and very professional about everything.  You might get a cheaper price somewhere else, but you get what you pay for.  We will not go anywhere else for future carpet needs. 

Great!!! Would use them again.

Initially we went spent an hour in this store with our interior designer picking out very specific marble tile for a shower rehab that we were planning.  The salesperson, Eddy, was excellent-- very knowledgeable and helpful.  After an hour we had picked out a tile for the walls, floor and edging.  About a week a later I came back and placed the order (they force you to pay in full upfront even though you have no product)..  I had my contractor scheduled to start the job two weeks later.   I was told everything should arrive at the latest in 7-10 days so that there would be no problem.   Around 10 days later I called them because I had not heard anything.  The salesperson (Victoria) did not know anything about the status of the order but said she would look into it.   A day or two later I found out the tiles were supposed to arrive on the day the contractor was scheduled to start. (so this was well past the 7-10 days).  I felt like no one was tracking the order if I had not called them to find out what was going on.So I had a contractor paid for with no tile to install,.  The tiles arrived that day but all of the wall tiles were the wrong color. The salesperson (Victoria) was very sympathetic and clearly felt bad that this happened.  I was told that the tiles I wanted were not available for another 6 weeks and that the supplier instead sent these alternate but wrong tiles.  She (and the manager Kate David) claimed to have no knowledge that the tiles i wanted and HAD PAID FOR were no longer available. I do admit they did try to find a replacement tile and it was a fairly good replacement though again I had to wait until the next day to get them  (so that is two days of a paid contractor unable to do any work).  And they nonetheless were not the tiles I ordered.  I was told the tiles were more expensive than the tiles I ordered but of course these tiles were nowhere on display in the store so who knows what the real price was.  When I tried to discuss the matter with manager Kate David to express how unhappy I was, she very nonchalantly said " these things happen,"  as if I should just suck it up and it was not their fault  ( She NEVER took any responsibility and she refused to let me speak with their supplier who she claimed was at fault the sending the wrong tiles).  Then she blamed me stating  "you shouldn't have scheduled your contractor without having the tiles first."   (Of course it would have been helpful if someone had informed how unreliable their timelines were and the high risk of getting the wrong product).Only after I explained how much stress, frustration and extra money (paying  for extra days for contractor who cannot do any work plus having to take off extra time to deal with all of the problems that Home Carpet One had caused) that she FINALLY SORT OF apologized but it was still in a very defensive manner.  She said something like "I am sorry you feel that way but I really feel we fixed the problem"   She did not actually apologize for what had happened..  She implied that since they had found a replacement tile, I should just be happy and accept this and go on my merry way. The problem metamorphasized from not getting the product I ordered to then having to deal with the person who was showing so little empathy for the customer.  She was an infuriating person to deal with.   Even if it indeed was the supplier's fault, she still has to acknowledge some responsibility, as she depends on the supplier for product. I requested a 20% discount to compensate for all of the extra costs resulting from their error.  She got a little huffy with me but then did agree to an additional 10% off of the tiles that were incorrect.  I appreciate this.  In the end I still did not feel she understood me as a customer who had ordered and paid for a product and was forced to take a different product.  She did offer to refund all of my money but given that I had a paid contractor waiting for tiles, I felt forced to accept whatever replacement was being offered.Overall a nice store with beautiful though expensive product.   Customer service leaves a lot to be desired.