HARDWOOD REMODELING

LARRY CAME OVER AND GAVE US A PRICE. AFTER GOING TO HIS SHOWROOM AND SELECTING OUR FLOORING, WE SCHEDULED AN APPOINTMENT FOR INSTALLATION. THE INSTALLER (1) CAME AND DID THE JOB IN ONE DAY (SMALL KITCHEN). TOWARDS THE END OF THE DAY, ANOTHER INSTALLER CAME TO HELP HIM. THE JOB WAS WELL-DONE WITH THE EXCEPTION OF A FEW AREAS OF TRIM THAT WERE NOT LARGE ENOUGH. LARRY CAME, LOOKED AT THE AREA AND AGREED THAT IT SHOULD BE REDONE. HE TOLD US THAT THE INSTALLER WOULD BE BACK TO MAKE REPAIR AND GIVE US SEVERAL CLEANING KITS, AND HE GAVE US A SPECIFIC TIME AND DAY. THE INSTALLER NEVER CAME. I CALLED LARRY AND HE CHANGED HIS STORY AND BLAMED THE MIX-UP ON MY SPOUSE, NOT REALIZING THAT I HEARD THE CONVERSATION. HE TOLD ME TO CALL HIM ON FRIDAY BY NOON, WARNING ME THAT ANY LATER HE'D BE ON A PLANE FOR VACATION. I CALLED HIM EXACTLY AT NOON AND HAD TO LEAVE A MESSAGE. I CALLED AND LEFT ANOTHER MESSAGE. I AM STILL WAITING FOR MY KITS AND REPAIRS SEVERAL MONTHS LATER. I GIVE UP.

I WAS VERY IMPRESSED WITH THE CARE THEY TOOK TO KEEP MY HOME DUST AND DEBRIS FREE! WHEN WEATHER PERMITTED, THEY DID CUTTING OUTSIDE, AND SWEPT UP ALL DUST AND PARTICLES. WHEN WEATHER DIDN'T PERMIT, THEY PUT UP PLASTIC 'TENTS' TO KEEP DUST CONTAINED AND CLEANED UP THOROUGHLY. THE CREW WAS VERY POLITE AND PROFESSIONAL. THEIR WORK WAS EXCELLENT. THERE WERE TWO INSTANCES WHERE THERE WERE MISCOMMUNICATION AS TO WHAT I WANTED, AND BOTH WERE RESOLVED QUICKLY AND PROFESSIONALLY. THEY ALSO WORKED IT SO I DID NOT HAVE TO GO IN TO THEIR STORE, AS I DON'T HAVE A CAR. I CHOSE MATERIALS BASED ON SAMPLES BROUGHT TO MY HOME OR VIEWED OVER THE INTERNET. I DO WISH THEY'D BROUGHT MORE TILE SAMPLES FOR ME TO PICK FROM... BUT SINCE I DIDN'T GO TO THEIR STORE, I FEEL I CAN'T REALLY COMPLAIN ABOUT IT.