Green Paws Chicago LLC

I could not be more pleased with the quality of care that Whitney from Green Paws provided. Her love of animals is evident. While taking care of our cat and dog while our family was out of town, she sent numerous pictures and texts updating us on how they were doing. As an extra bonus, our house was immaculate when we returned.

Having never had any hired help in the past, I was quite reluctant to hand over our house keys to a complete stranger, nevermind the idea of my baby puppy being left with a stranger. However, Utsab has been wonderful with our puppy. He is patient with her and updates both my husband and I after every walk via text. He even sends photos and videos of her whenever they see each other and seems to really connect with her. We have cameras set up at home as well to make sure our puppy is behaving - we've seen him teach her how to wait for her food, not protect her food aggressively, and I've even seen him teaching her tricks. It melts my heart every time. I am thankful to have found a dog walker that our puppy seems to like and who also seems to have a very good understanding of puppies.

Green Paws is exceptional. Truly outstanding service, communication / responsiveness, attention to detail, and genuine care for my dog. I can't recommend them highly enough.

Going great. Walkers are very professional and my dog likes them!

Green paws was extremely dependable, friendly, and professional.

There is nothing better than knowing your 4 legged children and house is being taken care of while away. The peace of mind they provide us huge. The team is unbelievably responsive and caring towards our dog (I think he wants us to go away more often). Multiple times we've been stuck traveling and had to extend or start service early and they always find a way to accommodate us.

I can't say enough good things about Green Paws. I am extremely picky about who takes care of my rabbit, Kale, and I was really worried when my long-time pet sitter moved. After much searching, I contacted Green Paws. Taylor responded right away, answered all my questions, and arranged a home visit for himself and Brian, who has responsibility for the Lakeview area. Kale is fairly skittish but he connected with Brian right away. Within 5 minutes he was practically in his lap! By the end of the visit Kale was following Brian around-a very good sign. Brian and Taylor did not have experience with rabbits but spent a lot of time listening and learning. They are animal lovers so they genuinely wanted to understand all of the differences with rabbit care vs. dog/cat care and how prey animals tend to hide illness so you have to be really alert for signs. Their interest in learning and the time they spent with me and with Kale really put me at ease and made me feel confident having Brian take care of Kale. My first trip away was a long one, two weeks. I looked forward to getting Brian's daily texts to learn about all the fun things he and Kale did during the visit! I've had several other business trips since then and do not hesitate to leave Kale in Brian's care. The booking is easy, customer service (Taylor) is extremely responsive, and billing is accurate. Is it the least expensive place you can find? No, but you get what you pay for. The price is absolutely worth the quality of care and the peace of mind. Thank you so much Brian, Taylor, and Green Paws!

WOW is the best way to describe our experience with Green Paws Chicago. We switched to these guys in April 2014 when the walker from our previous service pet/house sat while we were on vacation for two weeks and left the place a mess. We could not have been happier with the service provided by Green Paws. Their interview process was in home and done very professionally and included the owner of the business as well as the assigned walker. There was an immediate connection between Samba and the walker. Even though I am retired and stay home we maintained the walking service on a ?just in case? basis. The walker was there every day, rain, snow, sleet or hail and managed to at least get Samba out for a ?quickie? and then right back in. She exhibited a genuine caring attitude for Samba. When that walker moved on to another position in the company she brought her replacement, Caitlin, along to get her oriented to Samba?s routine. Caitlin was every bit as professional and caring and dependable. Caitlin pet/house sat for us on our last vacation and the house was immaculate when we returned. When Samba was stricken with bone cancer in February of 2015, Green Paws was extremely sympathetic and flexible with their cancellation policy to accommodate Samba?s numerous trips to the Cancer Center. After her treatments and when Samba was feeling pretty lousy, Caitlin was able to coax her to take a short walk which seemed to perk Samba up a bit as she came back with her tail wagging looking for me and her treats. Ultimately Samba succumbed to the cancer and we put her to sleep on 6/11/15. When we notified Green Paws of this via email their response was very sympathetic and they automatically (without having to be asked) extended a refund of our un-used walks for June. The old adage ? you get what you pay for ? definitely applies to this terrific bunch of young caring dog walkers. Definitely no ?puppy kickers? in this bunch. I heartily recommend this company for those in need of quality, dependable dog walking.

We had our dog - Gunner - in our normal boarding service while we were away for spring break. While away we received a call saying that Gunner had come down with the recent kennel cough going around and that we would need to pick him up immediately. That would be tough as we were about 3,000 miles away. We didn't want our friends with dogs to pick him up and expose him to their dogs. Our other friends were out of town as well. We didn't know what to do. So we called Greenpaws to see if they could help as we use the dog walking service. Wow did they step up!! They went to our boarder and picked up Gunner. Took him to the vet for us. Took him back to our house. Picked up his meds and scheduled dog walkers and house sitting until we returned. Absolutely amazing!!! I truly cannot say enough good things about how they came to our rescue. Gunner is recovering well and we can't thank everyone at Greenpaws enough! John Mueller & Gunner

These guys are ridiculous. We spent two weeks emailing and calling back and forth trying to set up an "interview" with the walker and a manager. They provided very limited availability to schedule the interview which did not work with my schedule or my wife's. After wasting our time trying to schedule this meeting, they email us two days before our scheduled meeting time to state that since our initial inquiry the dog walker's schedule has filled up and they can no longer provide us services. It would take possibly 4-6 weeks before we might have an update on that. WILL NEVER RECOMMEND THIS SERVICE.

This is the second time we have had Caitlin stay at our house with our two dogs while we were on vacation. She takes great care of them and it enables us to really enjoy being away. We recommend Green Paws without hesitation.

This service is great! I can't say enough good things. From the initial discussions to all of the walks. Our dog, Gunner, loves his walker Kelly. She is great. Very responsible and always leaves notes on how the walks went. If she is unavailable, the service is very prompt in communication on who would be walking Gunner that day. Excellent service.

They did a fantastic job. They are always on time and have never canceled an appointment. I have peace of mind knowing that they are walking my dog. They did their job and did it well.

Once again, they provided great service with last minute scheduling. Corey was great and agreed to text us updates after each visit-which made our time much more relaxed. The cats appeared to be very calm and non-stressed when we got back. The litter and food areas were cleaner than when we left. He brought up the mails and papers each day. Highly recommended!

Green Paws is fantastic! I cannot say enough good things about this company. Everyone from Jennifer in the front office who helped me schedule all the services to the 3-4 people coming in to take care of her, specifically - Robb, Marilyn and Allie - were really wonderful. We were super nervous about leaving her for all of this time this winter but the Green Paws team took great care of her and eased our minds. The emails, photos and videos that they sent every day kept us in touch with how she was doing. It's clear that these folks are trained animal lovers who really cared about doing a good job. This company is exceptionally professional, responsive and clearly dedicated to the highly personal business of pet care. I highly recommend them and plan to hire them again for our next trip.

Super job. They are very reliable, quick to respond and pleasant. They did a home visit first. Kelly, the handler, was great -reliable, pleasant, left great notes. We have a dog with separation anxiety and I was worried how he would react to this change. He had zero problems which says a lot about Kelly

Excellent! From the company owner, to the customer service, and especially the walkers they have been great! I've been using the service for about 6 months. They are flexible, incredibly responsive, and professional. I completely trust their staff to date, and would very quickly recommend them to anyone looking for a walking service in the city.

I got them from Angie's List. They are good and they are totally professional. The owner and the dog walker came over to meet me. They walk my dogs three times a week and I could not be happier.

I used to work right near my apartment so I would be able to come home for lunch and let my dog out to go the bathroom, walk around, etc. However a few months ago I changed jobs and I was no longer able to come home during lunch. A friend recommended Green Paws and after talking with Elise I knew they would be trustworthy and responsible with my pup. Everything has been going smoothly with Green Paws so far. I even get pictures sent to my phone sometimes which is awesome! Thanks Green Paws! You guys rock!

I have been using their service for about 8 months. They have good coverage. If someone is sick or on vacation, they have a lot of people they can bring in. We’re are never put out if something changes. They come to our home to pick up our dogs for walks. I feel the price is reasonable. We are happy with them.

I have been using Green Paws for about 7 months now (based on the great reviews from Angie's List). They have overall done a wonderful job taking care of Simon. After each visit, I get a text message letting me know how things went (so I don't have to worry to rush home to see if any "presents" were left for me). I only had one unfortunate experience where I received a new walker and he wasn't up to par. The management were quick to respond and worked things out over the weekend to bring my former walker Ryan back. My dog is terribly timid and he is progressively coming out of his shell thanks to Ryan and Green Paws. The doorstaff have even told me what a great repore Simon and Ryan have when Simon goes out for a walk.

I was very pleased with their services. Phil and Elise came over for a meet and greet before my first appointment. I got a very good vibe from them and I will continue to use their services in the future!

We recently had some less than stellar experiences with Green Paws - mostly around customer service and communication. The bigger they have grown the more moving parts there are and things happen. Most recently we asked for a last minute visit due to unforeseen circumstances. The communiation was not great and we did not feel like they even tried to work with us on a solution. No is an ok answer if I know you at least tried to work with me. That was not the case this time. It used to be you could call up for a last minute need and they were super responsive. This time it was painful. The issue got escalated. I can say that once elevated, they took every possible step to resolve our issues and worked with us to meet our needs. For an exceptional request on our side, they came through in the end. It was disappointing that it had to get kicked to the top for resolution, but I appreciate the fact that in the end they owned the situation and made me feel like it mattered whether I was happy with the outcome. I think they try really hard and really seem to care about their clients (both human and canine) but perhaps they need to focus a little more on communication. I think they need to make sure that clients who do not use them on a daily/weekly basis understand what the specifics of a service include so no one ends up disappointed. Where my dog is concerned, I want as much communication as possible. He can't tell me what happens or doesn't happen so I rely on the walker/sitter to keep me informed (I now know I have to ask for specific updates) as well as the office to help me understand how they operate (it has changed since we originally started using them) and at least try to work with me. We will certainly give them another try because at the end of the day I think they are a good company trying to do the right things.

I am exceptionally pleased with this company. We used them for the 1st time a few weeks ago and used them again this week. I was a little nervous that the two sitters were going to be different than the person who came in the 1st time. We have 3 cats, one of whom is elderly and one of whom is shy/nervous. They have very unusual bathroom habits and require more than the usual amount of work. These guys came in twice daily and did an outstanding job of cat sitting. They obviously know and care about cats. The cats were obviously well cared for, comfortable and happy when we returned. The litters and house were actually cleaner than when we left. They texted me and left notes after each visit. I cannot say enough good things about Cameron and Brian from this trip and Danny from the previous trip. We will definitely use them again. Our friend came by while Brian was here. She has very high standards. She wrote us the following note: "Did you ever hit gold! I was with the kids (sans Cliffy) for about an hour when in walks Brian from the service. He is the kindest ,gentlest, most caring animal lover in the world (apart from us). He loves your kids!!! He tidies up after the kids though he did mention they have "interesting bathroom habits." I cracked up! His demeanor is so quiet. OMGeee. I have no idea what he gets paid but he's not getting paid enough, imo. He has even left the sweetest daily post its for you." I could not agree more.

I've been using Chicago Green Paws since January of 2013 to take care of my Dog Bridgette. As a rescue dog, she is a bit anxious around other dogs and is terrified of being put in a cage/kennel. As such, I've used Chicago Green Paws for both walking and overnight stays when I have to travel out of town and they are great at making sure she is comfortable and has enjoyable, stress-free outings. They are great. Incredibly responsive. Extremely flexible (as my schedule tends to change daily) and always professional. But best of all, you can tell from the interactions with everyone who works there that they all sincerely love animals and have your pet's best interest at hand. Every time they walk my dog, the walker leaves a little note letting us know of the afternoon's activities. My dog (and myself) could not be happier with this service and I highly recommend them if you are in the need for pet care services.