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Gotcha Covered of Chicago
New Windows - Multiple, Blinds or Shades - Install or Replace, Blinds or Shades - Repair,
About us
Since 2003, City Window Fashions/Gotcha Covered has been serving the Chicagoland area with with fashion forward design and innovative solutions for window treatment needs. Hunter Douglas Gallery with 5 Employees. Cost is determined by the job. No travel charges. Service fee may apply. May contact through email. Additional DBA - City Window Fashions, Inc. Additional phone (773) 784-0139. Award winning. Independently owned & operated.
Business highlights
22 years of experience
Services we offer
Custom window treatments, blinds, custom bedding & accessories., drapery, shades, shutters, window tinting
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9127 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 127 reviews
Elizabeth S.
Nov 2021
They were excellent, pricing was good and they're very friendly. Able to finished the job in a day. Also repaired 1 window shade after 2 years of installation for free. Cleaned up after themselves. I am very pleased with their service
Suzanne K.
Jun 2019
Excellent. Courteous, made adjustments, explained how to adjust it in the future.
Chris C.
Jun 2018
Unlike the national brands for blinds this is a local company where someone answers the phone and if not, the call back is quick. That alone, hooked me into this company. Project was discussed over the phone, an on-site estimate meeting setup, review of the options at the site with the same person I talked to on the phone. Estimate was delivered within 12 hours via email, I approved estimate. When materials were ready for installation some three weeks later, that date was set and the installer were there on time, professional and thorough. Could not have been smoother. I recommend.
HOLLY K.
Apr 2018
I can't say enough about the excellent service I received from everyone there! Troy showed me all the options in the showroom for my specific requirements. Jay came out and did an awesome job of helping me finalize what shades and colors to get. Gilberto was fantastic when I had various design questions. The guys that did the installation were great. Just an awesome team!
Karen S.
Aug 2017
It went well. Took less time than anticipated.
Greg D.
Jun 2017
I hired Gotcha Covered since I had read about them here and other places. Their showroom was full of options and the staff helpful in deciding on the best blinds for large sliding glass doors and window openings in my condo living room and master bedroom. They came out and did an amazing job. They were on time, did all the work as planned and the finished product looks great!
Hughes T.
Jun 2017
Gotcha Covered had very good reviews. I met with them, went over our treatment design preferences. They made great suggestions/recommendations which we liked. Next they came out and measured. Our blinds had to be custom ordered; this took a couple of weeks. Once they arrived they scheduled time to come over and install the blinds. They did excellent work, showed up when they said they were and the installation was flawless. It was expensive but we are extremely happy with the product and how the project turned out. Great business that I would hire again.
Lawrence D.
Mar 2017
It went great. They came out to the house to work with us on the specification. After installation there was a problem and they were very responsive to make everything perfect.
Libby S.
Feb 2017
I seriously cannot say enough good things about the entire team at Gotcha Covered. They were wonderful and easy to work with from the beginning to end. They were extremely thorough in their in-home consultation, worked with us in the showroom, did a great installation job. When we had some follow-up questions, they come right over to provide service. Our blinds look amazing- we purchased both roller shades and some higher end decorative shades and receive many compliments.
Richard C.
Apr 2016
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Carol N.
Jan 2016
It was all amazing - the ordering (with Pam, excellent AND fun AND an expert in what she does!); the installation (with Chris (I think) and Victor) I think) who were amazingly fast , courteous, professional. And, it took a shorter time than expected to install! Quality product at a reasonable price working with exactly the sort of people you'd want to - who could ask for more?
Rob K.
Jan 2016
From first meeting with their designer Pam, to receiving a competitive quote for some of the best products, to having the window treatments installed, everyone involved with this project from Gotcha Covered was professional, punctual, knowledgeable, and friendly.
We are pleased with our finished product. We are extra pleased with how Gotcha Covered went the extra mile to deal with and fix a snag that we hit during installation. And we would recommend them to anyone who was looking for window treatments!
We are pleased with our finished product. We are extra pleased with how Gotcha Covered went the extra mile to deal with and fix a snag that we hit during installation. And we would recommend them to anyone who was looking for window treatments!
Larry B.
Jan 2016
We had a most remarkable, favorable experience with Gotcha Covered Chicago. Our experience with Gotcha Covered Chicago was most refreshing compared to some other service providers we experienced. We started our Window Fashion search by reviewing reviews on Angieslist, Yelp, and Google Reviews. From what we read, we decided to try Gotcha Covered Chicago. We called Gotcha Covered Chicago and promptly within a few days Brian was out to our condo learning our needs, measuring our windows, and making recommendations. A few days later we were in Gotcha Covered's showroom looking at actual products, discussing pro's and con's of each, and deciding what was best for our desired window(s) application. After we decided what we wanted it was only a matter of weeks until we received the window shades and sheers. Installation of all was excellent, very precise and pleasing. Throughout our whole experience with Gotcha Covered Chicago, all Gotcha Covered personnel (Brian, Gilberto, the installers, and other staff people) were professional, polite, and personable. It was truly a remarkable, refreshing, favorable experience for us. Should we need more window fashions we will definitely call Gotcha Covered Chicago. We found their pricing more-than competitive ! Thank you !!
LINDA S.
Jan 2016
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ZELLA W.
Dec 2015
The workmanship was terrible the window treatments were not properly measured or installed. I have a door that I need to go in and out of, when you use the door the whole section falls down. In the office they are all uneven and you get light in there so I am unable to work .
Response from Gotcha Covered of Chicago
"I'm sorry you are not yet fully satisfied with your window shadings. I'm also sorry you feel we have not been responsive enough to your concerns. I have personally been to your home 5 times since the installation, and my installers 3 times. We will continue to come out as many times as is needed until all of your concerns have been met. When I was at your home last I reset one of the fabric panels that had come off the track. I was not aware of any issue from that point with the sliding panels. I will reach out to you so I can stop by to assess the issue and have it properly addressed. The designer roller shades in the office are installed properly, and were manufactured evenly (as we discussed in detail at our last meeting along with previous meetings). However, the imperfections, along with the angles, around your casement make it impossible to fully block out the light while continuing to have them mounted inside the casement. The only way to fully address this is to have them mounted outside of the casement, but you stated this was not an option. As was mentioned at our last meeting at your home, we will be taking down the shadings and retrofit them without compromising the functionality of the shadings, to work as best they can around the imperfections your window casement. We take great pride in only working with manufacturers that produce the top quality window shadings available and stand behind their work. We also pride ourselves in providing the best service possible. Our goal is always complete satisfaction for all of our clients. We will continue working with you until we achieve this."
Fred C.
Nov 2015
I contacted Gotcha Covered and Brian, the owner, visited my home to measure and quote the job. Brian's price was reasonable, the blinds were ordered. They arrived when Brian said they would and an installation was scheduled for a specific time (not the usual 4-hour time frame that most service providers quote) Today, the installers came to install. They were nearly an hour early for the appointment. The installation went well and the blinds look beautiful!
I'd used them again!
I'd used them again!
Gladys T.
Nov 2015
unknown
Marietta M.
Aug 2015
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Benjamin G.
Aug 2015
Their quotes were competitive, shades arrived within the time frame quoted (about 3-4 weeks), and installation went smoothly.
Christian D.
Aug 2015
Very impressed. We went to showroom to pick materials. They came out to measure and make finish and further material recommendations. ~3 week lead for fully custom blinds. Fast in my book. We are very happy with the finished product. Quality and install of shades are impressive. One minor error on one blind is being corrected without issue. Responsive.
Nancy P.
Aug 2015
unknown
Anita B.
Apr 2015
I worked with Gotcha Covered to provide custom window treatments for my client, a homeowner in a high rise condo building. Randy Detert and his team at Gotcha Covered were both informed and helpful throughout the entire process. In their showroom we were able to see and try out working samples of different types of window blinds and shades, and look at samples of different color and material choices. Then, after we made our initial selections, they brought the samples to the condo when they came to do the field measures on site. They kept me informed with status updates during the production process and were helpful with scheduling the final installation and making sure the blinds were installed and functioning exactly as the homeowner wanted.
James J.
Apr 2015
unknown
Terese B.
Feb 2015
unknown
BETH P.
Feb 2015
unknown
Licensing
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FAQ
Gotcha Covered of Chicago is currently rated 4.9 overall out of 5.
Gotcha Covered of Chicago accepts the following forms of payment: CreditCard
Yes, Gotcha Covered of Chicago offers free project estimates.
No, Gotcha Covered of Chicago does not offer eco-friendly accreditations.
No, Gotcha Covered of Chicago does not offer a senior discount.
No, Gotcha Covered of Chicago does not offer emergency services.
No, Gotcha Covered of Chicago does not offer warranties.