Goode Plumbing

"Thank you very much for rewarding us with your plumbing project. This Member had a home with copper water supply piping throughout most of the home, but a galvanized water service from the parkway to the main shut off valve. This material was very badly corroded, leaving his water pressure marginal at best. We excavated as needed, and installed a new water service using Type K copper. We backfilled the exterior ground, and patched his concrete basement floor in the area that we worked in. A new meter was provided by the village, and we installed that as well. We also repaired a small section of the main house drain, adding a clean out for rodding at the same time. This Member was very pleasant to work for, and we appreciate the review here as well."

"I am sorry that there seems to be a communication issue. I am not sure, but I believe you are calling the wrong number for us. Monday through Friday during normal business hours, my regular receptionist answers the phone. After hours, including weekends, we have an answering service that sends me not only an email, but a text message as well. I have checked all of our phone records by using both your name as well as the phone number that you left us via email when you filled out your Angie's list coupon a few weeks ago. When we tried to contact you at the phone number that you provided on that form, it rings about a half dozen times, and then sounds like the phone is being picked up, but there is no one there. We tried initially to reach you at this number to set up an appointment and this happened-and it happened again today when I tried to reach you upon seeing the review. I have also left you an email, which has gone unanswered as of this writing. So, we are trying! I take every aspect of customer service seriously, and while, as humans, we are not always perfect, in this case I am not sure why you have been unable to reach us, or for us to reach you. Please call me anytime on our office number (773) 463-7858, or my cell, (773) 407-1884 as I would like to make up for any issue that may have occured on our end. Thank you, Mike Goode"

"Thank you very much for taking the time to review us on Angie's List. We also appreciate your rewarding us with the plumbing repairs. As stated, we installed new, ball type shut off valves and related piping."

"Thank you very much for your loyalty to us. We usually try to send the same plumber back to a certain customer. However, in this case, this was somewhat of an urgent matter as the Member could not use her kitchen sink due to a fairly bad leak. I removed her old, leaking disposal, and installed a new, high quality unit. We cover this particular model with a 5 year, non pro rated warranty that covers both parts and labor. I appreciate the work and the review on Angie's List. Mike Goode"

"Thank you very much for the service call. There IS such a thing as a plumbing enthusiast, and Ed is one of them. He really does love doing his work. I am glad that he was helpful. Regarding the issue with the flapper, I will call you set up a time to stop over for that-it looks like you live right around the corner from me, so I can stop by in an evening if that helps so that you do not need to take time from work, etc. Thank you also for taking the time to write your review of us here."

"Thank you very much for rewarding us with the service call! We have been using the booties since day one-I have had tradespeople come into my own home and attempting to walk around using the same dirty, uncovered shoes they just walked through an alley, snow, dirt, etc, with. We care about you and about keeping your home clean. I appreciate the work and the kind review."

"Thank you so much for being loyal to us. The goal for us here is to deliver great service at a reasonable rate and build a relationship with our customers. Your taking the time to write a review of us here on Angie's List is appreciated as well as the work that you have rewarded us with."

"Thank you for your review, Member. One of my plumbers, who typically does a great job, went out to this client. There was an issue with one of the services he provided for this homeowner. The homeowner was kind enough to allow me to come out and see the problem at hand. I was able to correct the issue and did not feel he should be charged as there was some inconvenience caused to him and his family by having to have us out a second time. We are a small shop, with plumbers who take a lot of pride in their work and delivering the best customer service possible. As humans, sometimes-rarely-things to do not go as well as we would like them to. In these cases, I feel it is very important to make things right. My goal is 100 percent customer satisfaction. I treat our customers like I would like to be treated by a service provider. I am very glad that this worked out well, and hope we can be of service to this Member in the future."

"Thank you very much for choosing us as your first plumber! Our goal is to be our clients' first and ONLY plumber, of course. We do this by striving to deliver the best quality service and workmanship that we can, at a reasonable cost. Having a tradesperson in your home can be a new experience-and I am glad that things went well for you."

"Thank you, Member, for your review. The work that we completed for this client was removing a drum trap cover, removing an obstruction from the bath tub drain line, and installing a new drum trap cover. I am glad that you were happy with our service, although I wasn't sure if you were completely happy with our pricing-but I promise, the cost was very fair given the work performed. I appreciate the work and your kindly taking the time to write a review of us on Angies List."

"Thank you so much for your review! I truly appreciate you rewarding us with the service call. Develle really and truly takes pride in his work and his customer service-as do all of us here at Goode Plumbing. I am very glad that everything went well and that you are happy with us."

"Member, I am very sorry that you were not happy with your experience with us, and want you to know that I would truly appreciate another chance to be of service to you. I will be trying to contact you tomorrow to see what I can do to make this experience up to you. I will also speak to my dispatcher and to the plumber that handled your call. I take our customer service very seriously. I do apologize for running behind. We do our best to estimate a time for our customers, but unfortunately, sometimes a job that we had earlier may end up being more involved and can take a little longer (once in a while they go more quickly!). Since our policy is to take one job at a time, and stay until a repair is done properly, this did effect your time window, and again, I do apologize. We value everyone's time and try to avoid making anyone wait around. My dispatcher is normally very good about letting our customers know a time status update, so I will find out why you had to call us rather than the other way around. If this is the case, it certainly is not how we usually operate! Regarding parking, we face this challenge every day, so there is no reason my technician should have complained about it to you. We ask our technicians to ask our customers if there is any parking available (to avoid being ticketed, towed, or blocking anyone), but if it was said in any inappropriate manner, I am extremely sorry. In terms of price, I can say that honestly, our prices are very competitive. I do not think there were any quality issues-and I will be up front in saying that a licensed plumber who does good, quality work, is not going to come inexpensively. If you were to compare our rates to our competitors, however, I know that you would find us quite reasonable. However, I ask that if there is ever an issue with pricing, that you ask the plumbing technician to call me so that I can try to explain things or, in many cases, try to work with you. We want our customers happy. It is something I take very seriously. My goal is a long term relationship with our customers. We just serviced the very first customer we had, in fact! I do hope that you will accept my apology, and let me see if I can do something to gain your confidence in us. Thank you, Mike Goode"

"Thank you for your loyalty. We have done several projects for this Member. This one was a relatively minor leak under a sink. We appreciate this service call and your review!"

"Thank you very much for allowing us into your home to install the shower valve. I am glad that you are happy with our work, and am confident as are you that the work will be reliable for many years to come. I am sorry that you felt the price was a little steep. I will always be up front in saying that we are not the rock bottom lowest priced plumber in the city-our standards for quality and customer service do not allow that. However, I know that if you were to shop us against our real competition, you will find us to be an excellent value. We do not have an hourly rate. We give an up front price whenever possible so that you know the price going into it. The reason we do not have an hourly rate is to protect you-the customer. By doing this, you do not need to worry if we are taking a little longer than anticipated to get the job done right. Of course, if there is ever a problem, question, issue, etc, with anything that you have experienced with us, I ask that you call me on (773) 407-1884 so that I can go over things and explain it to you, remedy an issue, or whatever needs to be done to make sure that you are happy. As always, the goal here at Goode Plumbing is total customer satisfaction. I am very happy that overall you are happy with our work. Thank you, Mike Goode"

"Thank you for the kind words. I appreciate your review and the service call. We do indeed try our best to give you an up front price before the work begins (the exceptions being concealed work-but then, we will give you a price on what it will cost to make the issue not concealed!). I am glad that the work went smoothly."

"Thank you for your review. I will agree that licensed, professional plumbers, can be expensive. We have to go through four years of training and education to get our basic journeymans license alone, plus the expenses that come with being a business (insurance, more licensing, etc etc). However, I honestly do feel that Goode Plumbing offers a great value nonethess. The price that my plumber charged was very, very reasonable for the work. If there are things that you are able to do yourself, we encourage that as long as it is done well. In fact, there are many times that we offer advice while we are at a home on things homeowners can do to keep us away (in terms of maintenance, easy repairs, etc). We truly do appreciate your hiring us, and am glad that you are keeping us in mind for those jobs that you would like us to help with."

"Thank you very much! This member had a drain pipe in his home that was obstructed between his bathroom and his ejector pump in another area of the basement. I was able to remove the obstruction using a drain cleaning machine. I also checked his pump which was still functioning but a bit older. I checked a few small items out while I was there and found a defective toilet flapper, which I replaced with a new part. I appreciate the work and your taking the time to review Goode Plumbing here."

"Thank you very much, Member. I appreciate the work as well as your taking the time for this review. As this client mentioned, we installed a new water heater for him. We use Bradford White for our basic storage type water heaters such as this, as they are made in the USA and are built up to a standard rather than down to a price, as we have seen all too often in recent years. We cover this type of water heater for 6 years and include both parts and labor. We also added our full port drain valve and brass water inlet and outlet fittings for excellent protection against corrosion. We also added a safety pan that is connected to a drain. Thank you again for the work!"

"Thank you so much for this review. This member was very nice to work for. Her tub/shower valve was beyond practical repair, so I installed a new one for her that has some safety features such as anti scald protection. We had to open a wall for access, which, as stated, was covered with an oversized trim plate so that repairs were kept to a minimum. I appreciate the work very much."

"Thank you for the review and for the service call. I used specialty equipment to remove the obstruction, which did not take long. Something like this is impossible to price over the phone. It could have been a simple clog (which it turned out to be), but if it was more involved, it could have meant pumping a catch basin, using a larger piece of drain cleaning equipment, hydro jetting, or several other possibilities that are pretty spread apart in both scope of work and pricing. The Deal Deal through Angie's List saved you about $35.00. The price that I charged you was very competitive, and I will always stand behind the work done by Goode Plumbing. I hope this explains things a little better, and certainly appreciate the work and hope that I can be of service to you in the future. Thank you, Mike Goode"

"Thank you for the review and for rewarding me with the service call. I do apologize for the initial scheduling issue-this customer requested that I come later in the day, at 6pm or so, and I interpreted the time as 6pm or after. I was still on another job at 6pm the day of our appointment, so this Member called to ask where I was at. I explained that I thought we were meeting anytime after 6pm, he was very accepting, and I arrived around 7pm to look at the job at hand. There was a leak under this client's sink, which I found was from the faucet. He purchased a faucet and I installed it, as well as replacing some drain work under the sink that was in marginal condition."

"Thank you very much for the kind words. As this member indicated, we had to remove a drain obstruction. Drain cleaning and the like can indeed be very dirty work, but it has to be done. We do our very best to keep things as clean as possible during this process, and make sure that the area is looking good when we leave. We appreciate the work!"

"Thank you so much for this review! The work is also very much appreciated. Ed is very knowledgeable, and is actually a plumbing enthusiast (yes, there is such a thing). It shows in his work and his willingness to really try to do the very best job that he can. I am very glad that Ed's work and our service worked out well for you, and hope that we can be of help to you with anything plumbing related in the future."

"Thank you for this review and for allowing us in your home to do this work. As this Member has explained, we did a fair amount of repiping in his utility/laundry room. Once we started removing some of the piping, we discovered some additional vent piping had been done inefficiently at some point in this home's past, so we redesigned that as well. We also installed new sump pump and battery powered back up system. This was not an inexpensive system, but is of very high quality. The quiet type check valves this client mentioned are something a lot of our customers have come to appreciate-the standard check valves are pretty loud in operation. Our goal of excellent quality lead us to the installation of these valves with very sump and ejector pump installation that we do. I am glad this member is happy with our service and work and hope that we can be of service in the future."