Goode Plumbing

"Thank you for allowing me to complete the work for you. I installed a food waste disposal supplied by the homeowner under a kitchen sink. Since there was no disposal previously installed, I helped with installing electrical supply to the unit including a water resistant switch. I also revised some water supply piping that was in the way, and installed new shut off valves for the faucet and dishwasher. The client was also having an issue with one of her toilets, resolved with a new, high quality Toto fill valve. Thank you again for having me in your home, and for writing this review."

"Thank you, Member, for having us over to complete this service call for you. I truly appreciate the work, as do all of us here at Goode Plumbing. You mentioned our clean up, and we take that as seriously as the repair work itself. Thank you very much for also taking the time to post a review up here!"

"Thank you, Member. We installed a high quality flood control system in the front yard of this Member's home to prevent sewage water from backing up into the basement during heavy rains. Our flood control system is a design that has proven to be very reliable. I have been working on flood control installations for twenty years, and have implemented improvements over the years to make the original design even better. I am confident that you will have a nice, dry basement that you can enjoy without the fear of a sewage back up caused by heavy rains. Thank you for rewarding us with your project, and for writing this review."

"Thank you so much for this review, Member! We removed a cast iron bath tub for this client. We also picked up a new cast iron bath tub that this Member purchased, delivered and installed it. We supplied a high quality, brass drain kit and installed that as well. The kitchen sink that was in this Member's home was deeper than the original, and the installer had not done the best job regarding the drain work. We redesigned things under the sink, so that everything is flowing as it should. We appreciate your having us do the work for you, and am glad that you are happy with us!"

"Thank you very much for your review. This Member lives out of state, and I do know how challenging it can be to find a tradesperson you can trust when living far away. I appreciate your trust in hiring us to work on your daughter's condominium. This member also asked us if we knew a tile person, so we put him in touch with Gary Dayan at Xced Builders, who one can also find on Angie's List with high ratings. Develle replaced a broken sink basin and related piping. We appreciate the work very much!"

"Thank you very much. Develle has really been working hard here at Goode Plumbing to do great work and deliver excellent customer service. We appreciate your service call and your taking the time to write a review about our work."

"I am sorry to hear that you were unhappy with us. We did not do any actual work for this Member. This visit was done back in November, but I have the emails that you and I exchanged. What you purchased was our basic evaluation. As we discussed, we also offer a very detailed, complete home inspection service, which does cost more but is much more comprehensive. Since you only wanted a few specific items quoted, we did not do the whole house inspection. When you have a house inspector out, they charge $300-500 typically. Our whole house plumbing inspection is $200-300 and includes photos, tests, etc. The basic evaluation that you chose is just that, and I do feel that I completed that properly. In one of our emails, in fact, I mentioned that I would be sending the quote and description for the work that we discussed, not photos and other information. I am always willing to do any service that I can to help our customers out, but from our discussion at the time, it seemed that what I was doing for you is what was asked. I am happy to be of assistance in any way that I can, so please call me anytime if I can do anything for you. My cell is (773) 407-1884. Thank you, Mike Goode"

"Thank you very much for your review, Member! I am glad that you were happy with us. This was the installation of a flood control system. We installed a very high quality system in the front yard of this Member's home. Our system includes all cast iron piping below ground within the system, two high quality back water valves, a heavy duty pump with an extra deep basin, and several other features. We back it up with a great warranty as well. There was delay, as the Member mentioned, due to a permit issue with our electrician in Lincolnwood, which we resolved with them as quickly as one can get them to do it (the permit and inspection process in some cities and villages can be challenging, but we work to get things done!). I do appreciate this Members patience while we worked this out. The job was inspected and all went very well at the end. We installed sod around this area and added a special outlet that will allow this Member to connect a generator to the pump in the flood control system should a power outage occur. Thank you again for allowing us to do this work for you, and for your very kind review."

"Thank you SO much for the glowing review! All of the guys here, as well as our receptionist, work very hard and take so much pride in their work and care about our customers, it is very nice to read a review like yours. We normally try to send the same plumber back to each customer, but sometimes things become more urgent and we may need to send a different person if the job or issue cannot wait. And some of us specialize in certain areas of plumbing, of course. As far as getting in quickly, we do stay pretty busy but do our very best to get to everyone in a timely manner. And for our repeat or regular customers, we really make that a priority. I am also looking for an additional plumber to help get everyone taken care of without a minimum wait time-but will say that I am very careful about who I hire so there is quite a bit of research done so that we ensure we hire the right plumbing technician to keep our customers happy. Thank you again for your very nice review, as well as for the work you have rewarded us with."

"Thank you for rewarding us with the installation of the hybrid water heater! We have a lot of experience servicing and installing these units, as well as tankless water heaters. The unit that you chose should provide you years of reliable, efficient service. Eternal has made improvements recently in several areas to make their units more reliable and longer lasting. Proper installation is very important with these units. My plumber, Jeff, handled this particular installation and he does a fantastic job on them. I also appreciate your kind words about the office representative, Judy, who truly cares about taking care of our clients. Thank you again for the work, and for taking the time to write your review about us."

"Thank you, Member. I appreciate the work! We ran through a list of small service related items that all went pretty well. Having a plumber in one's home can be a little pricey, for sure, but I am being honest in saying that you got a very good value for the work done. I am always surprised when I bring my car in for something, so I can relate. Thank you again for having us out!"

"Thank you very much for your review and having me in your home to complete this service call! It was very nice talking with you, and wish you a warm welcome to Chicago. The new faucet went in without much hassle and should provide years of reliable service."

"Thank you for your review as well as the work. I am glad that you were happy with our work, but disappointed of course to see the issues that you did have with us. I spoke to the plumber who was out there. He did tell me that the Home Depot near your home did not have the parts that he needed, and he ended up having to drive a farther distance to find a plumbing supply house (which we prefer anyway, as the quality of the parts is generally greater). This is why he took a bit longer to get back. He definitely should have called you and let you know he would be gone longer than anticipated, and for this I do apologize. We covered this in our meeting this morning (we have a meeting every day before we head out to jobs), so this certainly should not be an issue in the future. Regarding price, please understand that I will never claim to be the lowest priced plumbing company in the business. Our standards of work are high, we back all of that work up with a great warranty and customer service, and use high quality parts and materials. Running a legitimate, licensed, insured. plumbing business does cost a fair amount of money. I do feel that the price my plumber charged you was fair, but as always, I am only a phone call away with ANY issue any of our customers have, day or night. That number is (773) 407-1884 (cel), or (773) 463-7858 (office). Regarding the water heater, not all water heaters are created equal, nor are their installations. Just as not all cars cost the same as each other, one needs to look at features, warranty, etc. when comparing. I looked at my plumber's invoice, and there are certain features that are simply not available or included with the home center you used. As a plumbing company that is very focused on special projects and service work as opposed to new construction, I get to see what brands fail more often than others, what models are more efficient, reliable, etc. Which is why we carry the Bradford White brand water heater that we do. These water heaters are built up to a standard, rather than down to a price, as is the case with many of the brands that I have seen come out of home centers. We believe in this water heater enough to back up it's parts warranty with a matching labor warranty. This means if a part fails in two years, or five years, we not only provide the part at no cost, we install or repair it for no cost as well! Also, it would be installed by us, a Licensed Plumbing Contracting company-a license that is required by law whenever a plumbing fixture is disconnected from the water supply such as a water heater. We use brass fittings instead of flexible connectors or dielectric unions, and install our full port drain valve. The piping will be neat and clean . Our installations take 3-4 hours on average, because that is what it takes to do a proper, professional installation. I hope this explains things, and that you can use this to help compare our installation vs what was performed by the home center installer. Again, I am appreciative of the work you have rewarded us with, and hope that you will consider using us again. I am available as I mentioned above, if I can be of any further assistance. Thank you, Mike Goode"

"Thank you very much for the service call. We use excellent quality replacement parts-either Genuine replacement parts, or high quality Toto or brass parts that we cover with a two year parts and labor warranty. I appreciate your taking the time to write this report on us as well! Thank you."

"Thank you for writing this review on us, as well as rewarding us with the repair! Whenever we replace a section of water supply piping inside a customer's home, we use new Type L copper hard drawn tubing-this is considerably thicker walled and more durable and long lasting than the commonly found Type M copper. We use brass fittings in between new copper and existing galvanized (if applicable) fittings for excellent protection against corrosion at this connection. We appreciate your having us do this work for you!"

"Thank you, Member, rewarding us with this work. Develle does take his time to do his best at work, and takes a lot of pride in doing things neatly. I am very glad that you are happy with our work and our service! Thank you for also taking the time to write this review!"

"Thank you very much for having us over to take care of the leak. I appreciate the service call, as well as your review here on Angie's List. I hope that we can be of service to you in the future."

"Thank you very much for having us over to replace your ejector pump. We installed a Zoeller all cast iron unit, which we warranty for three years, covering both parts and labor. Our pumps also come with our anti overheat kit. I do apologize about the response-our receptionist who does the scheduling is in from 8am until 4pm. After that, all calls come to me, and usually I am out in the field on jobs, and do not typically do the scheduling. It looks like you called after hours on a Friday Memorial day, but as I was in the office on Saturday, you should have received a call with the schedule-my apologies if that did not happen. I appreciate your patience and am glad that you chose our services. I appreciate that and your taking the time to write a review of us here. Mike Goode"

"Thank you for rewarding us with this work! Vintage plumbing fixtures and systems can be tricky. I have worked on many, many of these items over the years and really know them well. Ed also is very good on these-in fact, Ed loves vintage plumbing like others love vintage cars or antique watches. While some plumbers may not want to touch a century old toilet or faucet, Ed can't wait to start working on these things. I truly appreciate your business and your taking the time to write a review of use here. Thank you"

"Thank you very much for taking the time to write a review on us here! I appreciate the service call and am glad that things worked out well."

"Thank you very much for the review as well as the work. I do recall taking your call after hours regarding the valve. Sounds like it is most likely fine, but of course if it turns into an issue, I am happy to come have a look at it. I also appreciate your explanation of our pricing-our pricing is very competitive for the work that we do, but I do agree that having a professional plumber in one's home is not often inexpensive. Thank you again for having us over and for your consideration for your sink project. Mike Goode"

"Thank you very much for allowing us to complete your plumbing project. As this Member mentioned, there were a variety of tasks including installing a new water heater and replacement piping sections, as well as several smaller repair items. Thank you so much for your kind words-all of our customers mean a great deal to us and it is good to hear that you were happy with us."