Gavin Pest Control

I had just started a bathroom remodel. Demolition revealed rats living between the wall and tub. They came the same day and worked with the contractor to fully exterminate the problem.

We called them for a mice remediation and they were clean, professional and knowledgeable. I was thrilled that they resolved my problems.

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Summary: This morning I awoke to a bed bug marching across the pillow toward my face. 
Details: Mike from Gavin placed monitors (like miniature, covered glue traps) in my bedroom to see if the bed bugs from the condo below mine had infested my condo. For the previous few weeks, I had noticed occasional welts on my arms, but I thought they were hives or maybe spider bites. I checked the monitors frequently, but didn't notice any changes. About a week and a half into the monitoring period when I turned on my bedroom light, I saw brown spots near my cat, who was sleeping on the bed. The spots began to scurry out of the light. I caught them in a jar, and the following night I caught several more.
When I showed Mike the monitors, he said I didn't need to worry because I didn't have bed bugs. Then I showed him the specimens I had captured, and he changed his opinion. I (foolishly) agreed to a 3-treatment series. Over the next three weeks, he sprayed the bedroom, including the mattress. Because I nap on the couch, he also removed the cushions from the leather couch and upholstered chairs and sprayed the couch and chairs. He also sprayed the wood and leather dining room chairs (which I never use). He put the mattress back on the bed frame, but left the cushions scattered on the living and dining room floor. During the treatments I confined the cats and dog and myself to the home office for about an hour so the spray could dry. The smell of the insecticide lasted for about half a day.
 The $400 fee covered 3 weekly treatments with a 30-day period of free follow-up treatments if needed ($10 discount for seniors through Angie's List).
Because I was still experiencing bites and catching live bugs after a two or three treatments, I asked Mike what I was doing wrong. He replied that it was difficult to get rid of bed bugs and I wasn't doing anything wrong. During treatment 4, I asked whether the bed bugs in the condo below mine were gone, and Mike said they were not. Because that unit started treatments 3-4 weeks before I did, I became alarmed. Mike explained that it was THE WORST INFESTATION HE HAD SEEN IN HIS 8 YEARS IN THE BUSINESS. He also imagined that the condo had been infested for the past year or so. Now this seems odd because the owner of that condo signs up for the routine monthly or every-two-month pesticide treatment offered by the condo association. How could he have not noticed signs of such a major infestation? He did say, however, that he thought he could get rid of the bugs in my condo.
After treatment 5 when I was still experiencing bites and catching live bugs, I angrily interrogated Mike about his credentials and training. He explained that he had gone through the State of Illinois training. After treatment 6, which was a day or two beyond the 30-day free treatment period, Mike explained that I would have to pay another $400 ($390 for senior discount) if I wanted him to continue to treat my unit.
Although the management company of the condo association found another exterminator to treat the condo below mine (and I believe that now a third company is involved), I am almost certain that condo still has bed bugs--just as I do. (I have started using diatomaceous earth on my own to treat the bugs.)
I am outraged about the way the bed bug infestation was handled, but it would be unfair to direct all that outrage at Mike. However, at the least, I feel he should have been more forthcoming about the extent of the infestation--informing the condo association board of which I was a member at the time--of the seriousness of the problem sooner rather than later. He also should have stated that I would probably need to pay $400 every 7 weeks to keep the bugs at bay. 
My experience with Gavin Pest Control was a nightmare--a recurring nightmare.

I called them because I heard scratching coming from the ceiling in my kitchen. They were here within 2 days, and put poison bags in the ceiling. They came back 3 weeks later for a second visit, and I haven't heard the scratching sounds since. I was initially disappointed because they didn't and quot;do moreand quot;, but the problems is solved, so my disappointment is gone!

We have been using them from a long time. We started using them because we bought two flats and they were infested with bugs and mites. They came in and bound it three times and got rid of the problem and now we just use them for routine maintenance. They are professional and they call me quarterly to schedule maintenance we don't have to call them.

They were great! They even came out a 2nd time to take care of the problem. We were very satisfied with the service.

I insisted on taking drywall off an enclosed stairway and discovered an ant issue.. not carpenter ants as I suspected. If it wasn't for me taking the drywall down he would have walked away from that area without treating the problem.

They were excellent. I had a lot of flies in my mudroom. They came out once and all of the flies are gone.

I noticed wasps in my house. I called Gavin (after finding them on Angies List) and they answered the phone even though it was Saturday afternoon which I found really impressive. The guy came out on Monday, since I didn't know where the wasp nest was, he spotted one high on the side of my house. He didn't have a ladder with him, so I borrowed one from my neighbor. He sprayed the nest and knocked it off the side of the house. He did not look for any other nests. He told me that I might still have wasps in the house but now that the nest was gone they would have no place to go and would die. He also went into my basement and killed a wasp there. He told me they had a thirty day guarantee and he gave me $10.00 of the usual price because I found Gavin on Angie's List. Tuesday, I found the real wasps nest - it was underground against the side of the house. I called Gavin again. They answered the phone even though it was early evening (again very impressive). The soonest they could get someone there was Friday afternoon. He came very promptly and applied a sticky powder to the areas over the underground nest. By that evening the nest was completely dead and there was no more wasp traffic. Within about 10 days there were no more wasps in the house.

I called on Wednesday and Gavin came out on Thursday. They were scheduled for 1:30pm but called around 9am and said they could come early if it was convenient. It was fine with me. Two exterminators came, I explained the issue and pointed out the ants both in the backyard and kitchen. I also mentioned that we have cats and didn't want them to be exposed to anything unhealthy. Gavin was reassuring and immediately took care of spraying the backyard and deck. They sprayed in the kitchen and mud room, behind the refrigerator. Then they put a special gel at certain points on the seam of the counter and where the ants were congregated at the point of entry into the kitchen. Lastly he left me with several special ant traps/houses that last longer than the Raid brand you buy in stores. He encouraged us to use them and move them around anywhere we see an ongoing issue. We saw results within a few hours. The ants were all over the gel and this morning we don't see any in the kitchen. I was pleased with Gavin and would recommend them to the list.

The young man came and sprayed. During this visit, I was very pleased with the interactions. This initial spray did not work, so I had to call back for a follow up visit. The man I spoke with on the phone seemed very disinterested. He then directed me to call the worker who initially came out to solve the problem. He did come again and fixed the problem.

i asked Dan Gavin for a 50% refund since he basically fed a raccoon on my house for 3 straight nights. He has refused to call me back or refund the money. The bottom line is they did a poor job and their customer service is horrible. I would never use them again and would tell anyone and everyone to never use them.

The solved the problem. I thought they were going to spray around the entire home and I am not sure they did, but the problem is fixed. They added ant traps inside our kitchen. They called back right away and came out the same day!

We get a lot of ants in summer. Gavin Pest Control came and sprayed the inside and the outside of the house. They were good. They were reliable. They had taken a stand that they would come back if the ants reappeared. The ants came back. They stood by their word and came back the second time to take care of the ants. They did a good job. The ants have not come back since then. The ants normally come in spring.

I had seen a mouse in my basement, which is a finished room. Gavin came out and placed glue boards in pen areas.I was not following him around and assumed he had placed the glue boards in hidden areas. We did discuss this because I have a dog. They also did not check any other part of the house. The service person stated the mouse probably got in through an open door. Then about 3 hours after he left, a second mouse was caught on a glue board that was left out in the open area of my bathroom. Even though the mouse was caught, my dog may have stepped or licked the glue board that was left in the open.

I had to call three times before I reached a person who answered the phone. The boss was out of town and didn't have reception. I dug up another phone number for the business on the internet. Once I got hold of someone who answered the phone, everything went smoothly. Their price couldn't be beat! $75.00 and then a $10.00 discount for Angie's List members.

It went great - called Gavin, he sent someone out the same day. Sprayed for ants, put down bait and traps, sprayed around the foundation. Exterminator was right on time. No ants have been spotted in 6 weeks since.

I called several pest contractors which either did not respond or said they would call back to schedule or did not handle my particular problem. Gavin pest control was very helpful. I thought the price was reasonable and we have not had any problems since....nuff said...A positive experience!

Problem with bee's by roof/gutter area. Same day service. Half the cost compared to other estimates. Would recomend and use again.

They came, they answered our too many questions, bugs died

Project went very well.

I discovered a squirrel getting into our attic space. I called numerous pest control places on a Saturday and this company was one of the few that agreed to come by on Monday. They told me they had experience in dealing with squirrels. Via the telephone we had agreed that the trap would go on the roof. They arrived without a ladder. I provided a ladder, but the gentleman was unable to set it up in order to get to the roof. The trap was left on the ground and did not catch anything. In fact, I spotted the squirrel pulling the bait out of the trap and eating it. If you have a problem with squirrels go with someone with more experience in this area. I ended up having a great experience with Urban Wildlife Response.

It’s a family operation and regardless of what kind of pests they deal with, their price is always $75.

We had a serious problem with ants mainly in our kitchen. An appointment was made with Gavin and they were punctual and very professional. They applied pesticide inside the kitchen and outside around the perimeter of the house (on the side of the house where the kitchen is). They also placed bait on the kitchen counters (in the back where the counters meets the walls). The ants didn't go for the bait, but the pesticide was very effective. We now see just an occasional ant once or twice a week.