Fox Movers Inc

I was shopping around for a moving company in Dec'20, and after receiving estimates from 7 companies, I decided to hire Fox Movers, Inc. I told Ruby about the details of the move, including the move to and from addresses (about 1 mile apart), descriptions of the 1 bedroom furniture, and also emphasizing that I had an office, a treadmill, a grill, and lawn equipment (no boxes). The service I requested, which was also included in the estimate, was for "1 Truck/s, 3 Workers". Total estimate was for $460 and only included the 3 hours at $115 plus a single travel time charge of $115. (As a side note, their related company, Family Moving & Storage, provided the same exact estimate, and all of the other estimates charged by the hour with a travel fee, no additional fees). Payment options were limited and I prepared to use Zelle. 12/21: First, they brought a 4 man truck and forced me to pay for the 4 man service at $130/hr plus $130 travel time charge. Second, I was told there would be an additional $150 handling charge for the treadmill and riding lawn mower, and then an additional $60 for using the lift gate on their rented Budget truck. These charges were not part of the original estimate (nor were they on any other moving company estimate). I literally told Bob that in order to avoid the extra fee, I was willing to drive the riding lawnmower the 1 mile to the new home. Third, I was told that Zelle would not be an option that day due to issues at the bank. I was told that I could go to the bank to retrieve cash and that the clock would be paused during that time (meaning it would not be counted toward the $130/hr). Fourth, I was also told by Bob that as a courtesy, the riding lawn mower would be transported at no charge, but later I was told by Ruby Preston that the $60 lift gate fee was for the riding lawn mower. The invoice total ended up being $730 which is $270 more than the original estimate. I was in no position to reschedule the move and I was assured by Bob that I could file a claim for some of the additional charges. Additionally, I saw on the estimate that payment would have to be made in full before they would unload the truck, and I feared what would happen if I tried to postpone payment. Therefore, I signed the papers and paid the cash. I filed my claim early Jan'21 for a total $385 ($160 overcharge for 4 men instead of 3, $15 overcharge on travel fee, $210 for surprise handling and lift gate fees). Additionally, the actual move time was 2 hours. The papers show 11 AM to 2 PM, but those papers were signed at 12:20 PM and they left no later than 1:30 PM and this includes 30 minutes during which I went to the bank to get cash and was told the clock would be paused. In my claim, I also provided feedback regarding some issues with the service, from being late to improper furniture assembly, but I did not request any monetary reimbursement. My main concern was the overcharging. Fox Movers, Inc. Claims Team made their first settlement offer early Mar'21 for $60. In the claim letter, they also stipulated that "Based on the satisfactory and agreed upon settlement amount of $60.00, I heareby release, acquist, and forever discharge Fox Movers Inc... from any future... internet or any other media reviews. ... I further agree to remove/update any and all online reviews" This is a violation of the Consumers Review Fairness Act as it attempts to gag me from sharing my factual experience with the company. In my response on that same day, I told them that I was prepared to take Fox Movers and their owner Vazgen Gasparyan to small claims court, unless they were willing to settle at $280.00 (trying to reason that they still get paid for 4 men but only at the 2 hour actual time, and to remove only the handling fee, give them benefit of the doubt for the legality of the lift gate fee). Their response on 3/10 was to settle at $150. I did not accept this. I have since filed a complaint with the Federal Trade Commission, IL Attorney General, and the Better Business Bureau. If needed, I am prepared to take them to small claims court in order to receive the full $385 refund that I believe I am entitled to. TLDR: Their estimate was for $460, they charged for a more expensive service plus added additional charges for total $730. Move actually took 2 hours for about 1 mile move. They were late, forced me to pay cash, broke their verbal promises, did not assemble furniture correctly, and were slow in responding to my initial refund request.

DANGER: TOTALLY UNPROFESSIONAL RACKET. DID NOT USE PROPER MOVING EQUIPMENT AND MOVERS WERE UNTRAINED. BROKE SEVERAL ITEMS AND FORCED TO PAY VIA DIRECT MONEY TRANSFER (QUICKPAY) IN ORDER FOR THEM TO LEAVE MY HOME. SEE SAMPLE DETAILS OF MY CLAIM BELOW, WHICH THEY REFUSED TO COMPENSATE FOR: It is difficult to convey just how unprofessional and dangerous this team of movers was, but I will try. I paid for a 3-man team. The team leader stayed in the truck the entire time, much of it standing idly waiting for the other two men to return from removing or delivering furniture. As it pertains to damages, this is important because several pieces of furniture needed 2-3 men to help and he wasn’t willing to provide that help. He idleness also aggravated the other two men. They spent the entire 8 hours complaining about the man in the truck. “We do all the work and he just sits in there taking phone calls” (apparently I was paying for these phone calls). “I’m sick of this taking so long while he just waits there”. “He just lets us make him his money.” Etc. etc. No doubt this frustration manifested itself in their hasty care of my furniture. The two Hispanic men did 99% of the heavy lifting. One of them (Mauricio) put in a satisfactory effort. However, because the 3 men never collaborated, even he was in the position of lifting heavy items unsafely by himself. Once he took an entire dresser, put it on his back, and walked hunched over holding the legs of the dresser over his head to “secure” it up a flight of stairs. This dresser weighed well over 100 lbs. and, because he was hunched over, he could not see properly. This is but one example of how poorly trained this team was in proper, safe moving procedures. Due to a lack of care they consistently bumped/ nicked our freshly painted walls and the furniture itself during the moving process. The other Hispanic mover was mentally imbalanced. During the move out of my condo he asked me no less than 12 times (I counted) the same series of 3 questions: “What town are we moving to? How far away is it? How many stories is it?” Sometimes this series was presented within 5 minutes of previously answering it. He also asked my wife 8 times in one hour “where is the master bedroom?”. I would have laughed if I weren’t so worried about his cognitive capacity and the safety of my family. I’m left to wonder if he was high or if his short-term memory had simply burned out, but it left him incapable of following the most basic directions. This too is relevant given his carelessness and temper described below. I will note that this man worked hard during the move. He just couldn’t work smart. As it pertains to how damages occurred: • Crate and Barrel Dresser: The imbalanced man mentioned above did this. I witnessed it directly. The dresser was appropriately protected, however, once it was delivered the man very hastily removed the wrapping around it. Rather than cut it off professionally, he ripped it off the top of the dresser as if peeling off a tight rubber casing. He did not cut any tape or plastic wrap in advance. Because the blanket and plastic wrap were so tightly securing the dresser, the pressure of ripping it off at once snapped the corner off (see photos). If he were better trained and more patient (see above regarding building frustration with the team leader and ability to follow directions) this would not have happened. Professional movers cut off wrapping safely. • Antique end tables (2 tables): These were simply damaged in transport because they were not protected at all in the moving van. While many items were adequately wrapped, for some reason these antique wooden end tables were just set in the van to tumble around. Not even the drawers were secured shut. Predictably there is chipping and denting everywhere on both pieces and one drawer snapped off (see photos). These end tables were a family heirloom that is the only longstanding piece of furniture remaining from my wife’s grandparents. Sadly, they will never be the same. Professional movers wrap and secure furniture before moving it. • Restoration Hardware bookshelf: The 4 wooden shelves were disassembled from the main structure, taped together with box tape, and put in the moving van. No protective wrapping was included. Predictably, there was significant chipping of paint on all 4 shelves. Professional movers would have wrapped the shelving in a moving blanket to prevent this damage. • The men refusing to work together to carry furniture resulted in mud damage to our Tempur Pedic bed foundation. This is a 150lb+ queen sized item that the imbalanced man dragged (he could not keep it lifted the entire time) into and out of our homes by himself in the rain. Sanity would have dictated a 2-3 person job with this item. • The imbalanced man would get angry with both of his colleagues any time they (justifiably) criticized his work, using much profanity. In one instance he refused to secure a box of books and attempted to carry the crumbling box to the van outside. The box broke and books fell to the muddy pavement in the rain and had to be repackaged. Approximately 20 books remain muddy and damaged. • Our nursery chair is 1.5 years old (retail price $1499 + tax/ shipping; Link here). While this item was wrapped in plastic it was handled so roughly that the plastic ripped through near the arm causing the arm to be severely scuffed. Again, one man handled this by himself when it was clearly a 2-person job. • Additional items were not packed appropriately – e.g. our white bedsheets were falling out of the packaging and had been dragged through the mud (reference images) • The moving truck did not have a ramp. All items had to be hoisted up and down 5 ft to and from the ground. No matter how heavy the item was, the team leader would attempt to unload it from the truck by himself, standing in the truck bed lowering to the ground. Its impossible to tell how many items were dinged and scuffed in this manner. • General carelessness and the insistence on the two Hispanic men doing all the moving carrying huge items by themselves resulted in far more nicks and dents to our freshly painted walls than anyone should tolerate. • Least of all, but still noteworthy, the men were not equipped with any shoe protection, so they drudged mud from the rainy morning all over our new house, requiring us to need to pay for a professional carpet cleaning. Additional unprofessional behavior to note: • My wife offered each of the movers a Gatorade when they arrived. The imbalanced man continued to help himself to further Gatorades directly from our fridge without asking (4 in total). • The imbalanced man appeared to be snooping around our house and through our things. We had a large cooler on the front porch that my wife saw him lift up and peek inside of. At one point my wife saw him wandering around upstairs and opening closet doors. I’ve been unable to verify anything stolen but this behavior is obviously disconcerting. • The team leader who stayed in the truck the entire time insisted on payment with half our items still in the truck. It felt like he was looking to hold our items ransom in anticipation of my protesting his terrible work. I refused to pay at that time. Quickly after meeting these men I lost trust in the quality and timeliness of the move and decided to help move myself. I probably put in an hour moving out of our condo and 3 hard hours moving into our home (so this move took 8 hours with my labor support). My wife was also so distraught watching this process that she felt the need to move many items herself into our home while trying to balance watching our 17 month old and 6 week old children. She was in tears after they finally left. Given all of this, I find it important to assure that no further Fox Movers customers are ever issued this team again without massive intervention.

This review is going on several sites and like many others, I’ve seen here I would be giving zero stars if it was an option. Since this will likely be a long review allow me to add a TLDR: showed up about 8 hours late with little to no explanation and no effort to try and offer recompense for my time, entire payment situation seemed extremely sketchy to me, rude staff and delivery personnel (the only person who seemed decent said he was technically a contracted work), and the entire structure of their business seemed to focus on nickeling and diming you in any way possible. I recently accepted a new job in a different town (88 miles away per Google maps and a drive I make regularly in an hour and a half. Will be relevant later.). I have some heavier furniture, lived on the second floor, and did not have too many young relatives/friends in the area to help out so I figured I would splurge and save myself some stress and just hire some movers. I went looking online for good movers and sent out my information to a couple so we could get in touch and I could get a quote. One of them was Fox Movers and, while the lady I talked to was a little short, overall it seemed like I was getting quoted a good price and after brief glancing of reviews (definitely should have done a more in-depth review) it seemed like a good company so I booked it. I was given an estimated arrival time of between 8-10 am. On the day before the move, I got a confirmation call from the company and during it they mentioned that since they were coming from Chicago (I lived about 2ish hours away) that it may be closer to 11 am before they show up. No big deal, so I say okay. The day of the move comes and I hear nothing from the company and no one shows up. After 11 passes I try to call the office to see what the **** is going on since they say the office is open until 1 pm on Saturdays. Myself and my family that was with me called the office probably 10 times between 11 am and 1 pm that day and never once got an answer, so I would not believe the hours they post online. Finally, around 4 pm (5 hours past the time they said they’d be there by) I got a call from the movers asking if I still wanted to move with them today. In retrospect, I wish I would have told them to shove it then and there and hired someone else, but I just wanted to get the move over with so I said sure. They said they were about 2 hours away and would be there around 6 pm. They finally showed up at 7:15 pm. I was given basically no explanation as to why it took them so long to get in touch with me and did not even offer so much as an apology. They finally start packing. It should also be noted that I had two movers and one they barely did any work in helping to load the truck and at some point, was even just sitting in the truck eating. Now I obviously have no point with them taking their dinner break, but when they try and charge me for it (and per later discussions I know for a fact they did) that is when I have an issue with it. Finally, about 10:15 – 10:30 pm they are wrapped up with packing and headed to my new place. It was at this point that they decided to tell me they would only be accepting cash as payment. Now I was told over the phone and via my contract that they would take various forms of payment, including cards. I will admit my fault here in that I miss interpreted them taking cashiers checks as any checks, but I was not too concerned during conversations as again I was told they would take cards and that would work fine for me. However, the movers were adamant that they could not use cards because no one was in the office to run it. My main problems with this is a) there was never any indication of this being the case made to me when I was told at the time of the quote that I could pay with card and b) in today's world, you can get a card swipe from numerous companies that works on your phone so any competent company should look into that (I’ve worked with sororities that have these). So I should not have to explain that being told at 10 pm on a Saturday night that you need to find over a grand of cash is not a realistic situation, something we could not get the movers to understand. After about two hours of waiting (again see the drive only usually takes about 1.5 hours) I send the movers a message asking where they are and they tell me 20 minutes. Another hour goes by and I message them again. They respond by calling me and snapping 5 minutes, like how dare I question them. Finally, after another 15 to 20 minutes, they show up. It’s about 1 to 2 am at this point and we argue back and forth with them about the whole cash situation. This whole time they are trying to guilt-trip me into going to a bunch of ATMs to get the cash since “it’s 2 am and they are tired and have more work to do”, ignoring the entire fact that it was their fault they took so long to get anything done and showed up late. Finally, about 2:30 am they drove off with my stuff and I collapsed to sleep (thankfully I have a relative in town who let me stay since I did not have a bed). The next morning about 7 am the GM of the company starts calling myself (and my family which I still do not know how they got my family’s number). The GM is rude and short and makes no attempt to stand by his customers. Finally, we talk them down to a slightly more reasonable price (though still 400 more than my quote and way more money than the **** service I got was worth). The GM is also adamant that I still have to pay with cash or money order, though I would think the manager would have the ability to run cards in the office, which makes me question if they even have the ability to run cards in the first place. Cash is harder to trace after all. I finally agree and go get a money order basically to just have the shitshow and nightmare over with. The movers begin to unload and again I think the one guy only did 5% of the unloading. The last piece is while moving they were unable to get my couch into my new place (not entirely their fault though one of the movers was more of the mindset of let’s shove until it fights rather than take time and use angles). The guy decides that the only way we can get it in is if we take out my window. Now I’m renting the place, the windows are not designed to be taken out regularly, and I set up to drop it off at my relative’s house until further notice. I say this to the mover and he rudely keeps insisting that he will take it out and they will move it that way. Finally, I was able to convivence to drop the idea. Everything was unloaded, though not reassembled as I was promised over the phone, and the movers finally leave. Ultimately, I do not know if this company is just completely incompetent or a complete scam. Either way, I cannot advise enough that no one should ever use this company. Maybe they are amazing with local moves, but I have my doubts as to if any of the positive reviews for this company are legitimate. I would not be surprised if they are all bots, employees, or friends/family. The world would be a better place if Fox Movers goes out of business.

Short version: They were 2 hours late. Refused to unload our belongings without cash in hand (refused a credit card). Didn't protect anything. 2 of the 3 men were extremely rude. Dispatcher defended them. One seemed high/drunk and called the only friendly crew member 'retarted' for his limp. Long version: I asked for a quote through Angie's List. Fox Movers reached out directly with a quote, made everything seem fairly straightforward. The day before, Danielle in dispatch reached out to confirm our 9am arrival time, and mentioned (for the first time) a one hour arrival window, meaning they should have showed up between 9-10am. This started to worry me because I had mentioned our elevator reservation was between 9-11am. An hour after our 9am move was supposed to begin, I had called dispatch 4 times who could not locate their driver, Alex. Finally Alex Showed up at 11:10am (when my elevator reservation had already ended) and his crew member threatened to stop work when I said I wanted to pay with a credit card, repeating "We don't work for free", worried that I would dispute charges if I was charged a second elevator fee for the late arrival. Alex said dispatch would call me about needing to pay with cash/quick pay and his crew proceed to drag all of our unwrapped/unprotected belongings across the hall and pavement. They didn't even roll up our rug. The office never called me and Alex and crew left the first building without telling us or taking our last few belongings. I then had to call the head dispatcher Danielle who defended them and offered $25 off the $405 move (an insult considering a second elevator fee would cost $225). She made it clear that I would need to pay in cash/quick pay for the move to proceed, again refusing to accept a credit card. Our hands were tied with our belongings already in their truck. We coughed up $380 cash to get this over with. Alex and one of the other two men were extremely rude and unprofessional. One of them seemed high or drunk. Speaking to Alex, he made fun of the third crew member - a friendly Spanish-speaking guy - for being "retarded" (his words, while imitating his limp). The same guy asked for gratuity 3 times while sweating bullets and avoiding eye contact, showing us his scabbed up hand, which adds to our theory that he's a drug addict. Alex, the driver who was MIA to begin the day, never step foot in our new apartment or showed his face once the job was finished.

I was in town visiting my best friend to help her move and these guys from Fox Movers were non stop beasts. They were fast, efficient and couldn't be anymore helpful. They helped with last minute packing, no extra charge. They charge just for their time. No hidden fees and stress free move. I would highly recommend these guys and will definitely use them again.

I have no complaints about the team of movers. They treated our furniture and boxes as if they were their own. Nothing was damaged or broken, they were really careful. They did a great job for us and I would recommend Fox Movers to anyone and would call them again if we need movers.

The movers were really great. The lead guy was very helpful. They packed everything, took apart my furniture and everything made it to the new place in one piece. Fairly priced and amazingly got everything to the correct destination. The move could not have gone better. I highly recommend Fox Movers.

Extremely efficient. My fiance and I spoke about sitting back and relaxing while the movers took care of everything and they did just that. All items were carefully but efficiently moved. We moved from upper east side to downtown and everything was completely moved in about 3 hours without issue. Efficient, great prices and friendly guys. Would 100% use these guys in the future and recommend them to anyone moving.

They made sure to keep me updated and when they arrived to our house, they were fast, efficient and a pleasure to work with. A great team emptied out my fifth floor walk up in a couple of hours and got my stuff carefully wrapped and into the new place in another hour and a half. Nothing was damaged and everything was where I wanted it. It was a dream experience. The price came in at the minimum end of their estimate. Highly recommended!

The movers arrived early, moved very quickly and took great care with all of my delicate items. True professionals that worked in a very timely manner. I only wish that I would have discovered these guys the last couple of times I moved because they would have saved my money. I highly, highly recommend giving these guys a call for your next move.

The staff answered all my questions and assured me all would be covered. On the day of the move, the crew arrived promptly at 8 AM and took great care in wrapping the furniture and carefully moving it out of the home. They were patient and importantly were extremely flexible to our needs. I highly recommend Fox movers and would use them again.

We had a great experience with Fox movers from the beginning. They showed up right on time for our move and worked quickly, efficiently and safely the entire day. The moving crew was always cautious and asked us numerous times where we wanted certain items and couldn't have done a better job. The prices at the end of the day were as quoted and I'm very happy with our results from the movers. I will definitely recommend them to my friends in the future.

I was very impressed with their professionalism and attention to detail. They put down floor mats to protect the carpet and wrapped every piece of furniture with padding or plastic wrap. They worked hard the whole time and were friendly on top of it. I would highly recommend them to anyone.

They wrapped all my furniture carefully and thoroughly. They were also very respectful and friendly. At the new place, they assembled my furniture back and placed them according to my request. They worked very hard and did not even take a break the whole time. I will definitely use them for the future move.

These guys are amazing! They were on time, incredibly nice, and very accommodating. They came before to give me an estimate and told me how to save some money which I appreciated. Quoted me a price and continued to update me as time and materials were being used. They were timely, disassembled and reassembled furniture. Will definitely recommend them to all of my friends,

Fox movers were always super responsive to calls and emails and their movers were punctual, professional, and such hard workers. These guys moved so quickly and the move actually costed us way less than expected. We brought them breakfast and they were all so thankful and helpful. We literally had to do nothing to move our stuff. Excellent service and would definitely recommend them.

Fox movers are on the top of my list. They were punctual, fast, accommodating and took extra care with everything. On top of that, they are nice people. Nothing was broken and I had a lot of frames art work. Overall a great experience and also, their rates are amazing. I will use them again without question if I have to move again.

The Movers were so friendly and efficient for our move. We never could've gotten it done without them. They came on time and worked quickly through the whole move until our truck was empty. We will definitely use them again for our next move!

it was honestly the best move i have ever done. It was also the longest distance move i have ever done, i'm surprised and incredibly pleased that it worked out so well. The company was fantastic from the first phone call to my final interaction with them. They made a crazy stressful process feel way less stressful. Though i hope to never move again, If i have to, i'd use them again in a second!

When had to move a couple of things. The price is reasonable and the movers were really respectful with my possessions. They were also patient and friendly; they listened to my directions and were efficient workers.

Very impressed by the work of Fox Movers. There were no hidden charges and they had communicated upfront the expected charges.

These guys made the move painless and the total cost was considerably less than the original estimate. They arrived on time and finished early. I would not hesitate to recommend or use them again. If I could give 10 stars I would!!

These guys did an awesome job. Communication was great throughout the process, and they were able to accommodate my move within a few days. They were also by far the best price I found in a 60 mile radius. Hire them, You won't be disappointed.

Far exceeded expectations. Arrived on time, protected our floors and furniture, listened to our preferences, worked hard and stayed on task. They had a positive attitude the entire time. Highly recommended. We will definitely use them should we need to move again.

The three guys that came were kind, professional, and quick. They did a great job, and there was a lot of communication which made the move seamless. Would definitely recommend Fox, and would use them again for my next move!