Fettes Love & Sieben Inc

These guys are real quality. They know their business, show up on time, and get the job done in a professional fashion. As with all companies things sometimes go wrong. Great companies like Fettes deal with it and do whatever it takes (within reason) to make the customer happy. This is a great company.

Patrick Fernandez did an amazing job. He helped us understand our home's drain tile system, made the system accessible and improved its function. Along with Santino and Sean, they camered our drain tile system, sewer and downspouts to identify and resolve additional issues. They broke up concrete, made repairs, repoured concrete, hauled away debris, cleared sand from tile -- and all work was neat and cleaned up. Pat also identified a leaky toilet which he was able to quickly repair on the spot! Pat served as an invaluable resource, educating without overwhelming.

Their service and responsiveness was great to get the work/job. Then the service turned south. We awarded them the job of replacing two large hot water heaters and fixing a shower head that dripped after being turned off. We needed them to come back multiple times, which was nearly impossible to get scheduled/completed. One year later, we are back to having cold water again despite the new tanks. Guess what - no one will call us back or respond at all. Pathetic service.

Timely arrival. The initial installer left a concealed crimped hose that cut off cold water, but they came back the next day and fixed it quickly at no additional charge.

Repaired toilet issues. They are reliable & very good. I used them before. Their work is clean, they are responsible. When I first used them they sent me a THANK YOU card, that is unusual. I will use them again. I have used others in the past and will never go back.

There was one worker. They were efficient, quick, and professional.

Patrick was punctual, friendly, efficient, honest and knowledgeable. The toilet was an easy fix, and my (circa 1999) kitchen faucet, he told me, would cost more to fix than replace. He instructed me on exactly what kind and make of faucet to get (advised me not to spend a fortune on it), and a week later he came back to install it. He did a fantastic job. I would definitely call them again...everything about both visits was terrific.

As suspected, toilet flange was too high - I mentioned this when I made the appointment. Plumber was slow and made a number of trips back to his truck. This should have been a 90 minute job and took a lot longer. Not the first time I've been overcharged with Fettes Love. Won't make the mistake of hiring them a third time.

There was not a leaky seal, just eroding grout under the tile. It was very expensive to find out nothing was wrong, but had to check to make sure. Patrick who provided the service was very knowledgeable and thorough. But I was not pleased at the cost. Fettes Love & Sieben Inc. is one of the more expensive plumbing companies in Chicago, but they do a great job and it is always done right. I recommend them but wish they would lower their prices a bit. I know a lot of people that would use them, but they are out of their price range.

It went well from two perspectives - Dave did a great job on the project itself. The office was exceptionally customer focused and left me very satisfied and ready to recommend FLS to anyone. The first installation occurred back in November of 2014. I contacted FLS 17 months later because the toilet had loosened, the seal broke and was actually leaking down into the basement below. This was unfortunately 5 months past the 1-year service warranty. After Dave did the project I received a bill. I replied with a letter, and I paid about 70% of that bill. In the letter I stated that despite being out of warranty, I felt it was a good faith payment given that the first installation wasn't as thorough as Dave the 2nd plumber was. I felt that was fair, and anticipated that being the end of it. However - I received a great email today from their office. An excerpt: "I am writing in reference to your letter and payment of April 30, 2016. Upon reading your synopsis and reviewing the backup provided, I am of the opinion that we should not accept payment from you for the most recent work done.... Accordingly, I have mailed your check back to your home address.. We cannot accept payment on the invoice as we do not believe we have met or exceeded your expectations of when you originally called us for help. I sincerely hope you will continue to call us when you are in need of a plumber and we thank you so much for your business." Great customer service and the right thing to do. An honest plumbing firm that does solid work. Thanks!

The hardest part of the job was removing the old parts since the fixtures are almost 20 years old and have not been maintained previously. Dave had the appropriate tools and skill to do the job and he completed it efficiently.

Our plumber, Dave Lamb from Fettes, Love & Sieben, arrived at our co-op on time, and began his work immediately. It took him quite a long time, as we had quite a "to-do" list for him, and then he had to make a couple of trips to his truck, as we live in quite a secure building, and to go in and out, is quite an ordeal. Our building has been compared to Fort Knox to get in and out of. Everything was done to our satisfaction, and we would definitely recommend Fettes, Love and Sieben to anyone. We have used them before, and feel that they are the best in the City.

Very prompt service. Right on time. Jay was very professional and had all parts needed.

They were very professional. I had seen reviews that they were a bit pricey, but honestly, I thought they were very fair. Clearly you get what you pay for, and I was very pleased with the work. We had two visits. I wasn't there for the first, but was for Steve our second repair guy. He was very informative, and I appreciated his explanation of what he was doing.

The plumber quickly addressed the first issue with the water pressure in the shower by removing the shower head and clearing debris that had accumulated on the head and on the feed - relatively simple fix that I probably should have done on my own (not their issue but mine). The plumber reviewed the area with the banging noise and determined there would be a few options to resolve the issue. Because of the complexity of the fix, there wasn't anything he could do to address the problem immediately. He suggested a couple of quick fixes to try and resolve and if required call back for a follow up. I have used these plumbers for years and have always been satisfied with their work, responsiveness, and professionalism.

Great. I use Fettes Love for plumbing work at my condo and apartment building. Their work is excellent and I find their charges to be very reasonable. They are also very consistent -- good availability, reasonable charges, and most of all they fix the problem. I have used a number of plumbers in the city and found a very inconsistent level of service. I've been using Fettes Love for about three years and have never had a reason to complain.

From start to finish the folks at Fettes Love & Sieben were a pleasure to work with on this job! I woke up to a text from my tenant saying that there was some water in the basement. I went down expecting to see the laundry tub overflowing but no such luck. The water heater (old!) was leaking. I have another plumber that I have used for this building in the past but they were booked and clearly I needed work done right away. Angie's List came to the rescue and I spotted the familiar Fettes listing (they do work for the university I work for and for other organizations I know) with a great rating. I called and was put through to John who got the details for the job and then immediately gave me a fixed price and options for times. I took the one for early afternoon and hung out to wait for them to show up. Chuck the plumber showed up at the appointed hour and immediately got to work. He was careful to be clean and organized in his work (even after I told him it wasn't a big deal in this part of the house). The job was straight-forward really and he moved through it efficiently and thoroughly. He was friendly and informative and made sure we had any question we might have had answered. As I said, it was a great experience and I'd highly recommend them.

They were prompt, and did excellent work. They did a wonderful job of correcting someone elses error that occurred during installation. They were wonderful and their prices are reasonable! I would highly recommend them to any one else who is looking for a plumber.

I have used Fettes Love and Sieben before and they are extremely professional and reliable. Someone suggested years ago that you should regularly have your sewer line routed to protect against tree roots, etc. clogging the pipes. I have had them do the work for me before and they did a great job this time as always.

FL&S are the ONLY plumbers I would ever use in the Chicago are. I'm sure they are not the least expensive but they are the best value when you consider the professionalism, attention to detail and overall quality of work. We have used them for several repairs over the years and a hot water heater install...most recently re-doing some old natural gas fittings for our boiler. They are on time, professional and do an outstanding job. I'm a neat freak and I'm always impressed with their attention to detail. Only plumbers I would trust and I wouldn't work with anyone else.

It went great!!! Frank came by to do an estimate to correct mistakes made by my prior contractor, who was a con artist. He identified six different code violations, and explained to me the reasoning behind each requirement. The city had requested an isometric drawing of my project in order to grant me a permit, so Frank did one for me for free, before I had even committed to using Fettes, Love & Sieben for the work. Once I had the permit and he came to do the work, it actually took him an hour LESS than he had estimated, something I have found is generally unheard of with contractors. He worked very efficiently, explained everything to me patiently, and was neat and thorough in everything he did. When the city inspection scheduler heard who I had hired, his first response said "You have Fettes, Love & Sieben? We know it's been done right then." A couple of weeks after the job had been completed, I realized that I had a couple of followup questions for Frank. He called me up right away and patiently answered all of them. Fettes, Love & Sieben was not the cheapest provider I could find, but the small amount of extra cost was well worth it for the quality of their work and their communication, and for their willingness to do whatever is needed to ensure the customer is happy and the job is well done..

Roger, the plumber, arrived on time and completed the work in a professional and timely manner.

2 day response, over weekend, to Angie's List message.

It took 2 visits. One to diagnose the problem, and the second to make the repair. I never met the technician, but my wife was present and said he was exceptionally courteous and polite. She thought he was really a "good guy". We'll use them again.

They did a very good job in overall. Plumber was late for the initial visit to assess issue but was early for the second visit to fix it. He was very professional, did a great job in fixing the issue, and was honest about everything. He was thorough and even gave some advice on a non-related issue that he noticed at my home. Although the work was a somewhat more complex than it usually would be, the price still seemed a little steep. Overall, high quality and professional work.