ERIE-LASALLE BODY SHOP & CAR CARE CENTER

This was one of the craziest experiences I’ve ever had w/ a business let alone a family-business. PROS: • They worked on the 3 things I asked them to do (replace the driver side mirror, install license plate frames, and buff a panel). • Matt stepped-up when Jay forgot about my work order. • For the most part, Matt followed-through on his word. • I feel blessed knowing I'll never go there again. CONS: • When I first brought in my car to work on the 3 things I mention above, I worked w/ Jay. He said he'd order the mirror and call me within a few days. But he never did. After a week went by, I followed-up. That's when I discovered Jay did nothing to progress my work jobs. As a result, (1) I had to ramp up Matt on what Jay and I discussed and (2) my car got fixed 1 week late. • While they had my car to work on the 3 things I described above, they broke the passenger side mirror (which they said happened while they were cleaning it) • As a result, I had to spend my time going back to the shop the following week to have the passenger mirror they broke replaced. • They said it would take 20 min to fix the passenger side mirror they broke, so I opted to wait there instead of dropping it off. Once it approached 50-min of waiting, they told me they needed more time. Since I had to get to work, I left and then returned back to pick it up when it was ready. • It took 3 hours, not 20-min, for this repair b/c they didn't plan into the time estimate that sometimes an airbnb light issue goes on w/ my type of car (Volkswagen). • When I came to pick up my car, they gave me someone else's Volkswagen key. Moments later, they found my key. • They said they fixed the airbag light issue, but they didn't. Minutes after I drove away, the light came on. Since I'm done working w/ them, I'm not going back in to have them fix this even though they told me they did. • They broke my left-light turning signal. Since I'm done working w/ them, I plan to get it fixed elsewhere. • They only gave me a $25 "I'm sorry" discount on the services I paid for.

Best customer experience I have had at a auto shop. They did an estimate for a paint touchup and finished within an hour while I waited. The waiting area was clean, the girl at the desk was friendly, and they were very communicative about what needed to be done. They took me back to the garage to show me what they did and even the garage was clean. Very nice place and great customer service. A+

Very well, the repairs were amazing. Plus all parts and labor are guaranteed for the life of the car. Talk to Ivanka, she's without a doubt the best customer service rep I've ever dealt with.

Everyone at Erie LaSalle from the guy who quoted the work to the guy who took my car when I brought it in were really helpful and nice to work with. I felt like I was in good hands with people who were not trying to sell more services or take advantage of the fact that I know nothing about the cost of body work. Their quote was 10% less than the other one I received in the City which was surprising considering that they are located in River North. They have a great group of people working in the office who are pleasant and they efficiently processed the paperwork so I could get out of there quickly. I have never had such a good experience with a body shop before. Anytime I need any work done on my car, I am taking it to Erie LaSalle.

Went beautifully.. Quick repair, courteous service. Marco was excellent in handling my repair job. I will always use these people fro body repair and detailing.

I asked them to change the right brake light which was burned. They said they changed it and it did not work either. Therefore, there was something wrong in the wiring system that they needed to explore. They could not tell me how many hours it will take and how much it will cost. I told them I did not want more exploration work. They charged me $20 for something that did not work. The next day, I brought the car to Cassidy Tires on Canal Street and they changed the bulb for $5 and it worked like a champ! Either the mechanics at Erie-Lassalle Body Shop is incompetent or they tried to loop me in. What a shame.

Initially I had a representative from the shop who did not follow up with me regarding my appointment. I received a call from Jay Gottfred regarding my appointment and Jay was responsive (responded to emails and calls very promptly) and provided a high level of service after that first call. I also asked Jay about having the vehicle detailed and other minor items I needed for the vehicle while the vehicle was being repaired and Jay was able to handle these matters in essentially the time frame they promised to have the body work performed.

Seamless and they handled everything from the quick estimate, communication with Hartford Insurance all the way up through arranging for Enterprise to pick me up. The work was completed in one week, I returned the rental car and picked up my looking like new 2012 Honda Accord.

All that Erie-Lasalle did for me was to provide an estimate on a car immediately after a collision. Normally I would not review a provider for an estimate, but these folks were very helpful and nice. Unfortunately, the car was a total loss. If I ever have collision damage or need other work, this is the place I will go. The staff was kind enough to drive me back to my office after I was foolish enough to drive the car to them (it was not driveable and I should have called a tow truck). They let me leave the car in their lot until the estimate was complete and assigned staff to help remove the license plates.

Had a great experience with these people. The staff was friendly and courteous. They painted almost my entire white pearl car and it looks exactly the way it did the day I bought it. The work was done on time and the quality of my repair was remarkable.

My left side mirror was knocked off by a passing motorist. The collision knocked the mirror assembly into the fender and broke the mirror housing. The body shop replaced the mirror, repaired the dent and painted the repairs. The paint matched perfectly. The mechanics were polite, repaired the work on schedule and drove me to and from a car rental agency. I would definitely use them again.

They were really great and I would recommend them to anybody. The staff was really nice. They understood my problems and got me in really quickly. They took the car on Friday morn and I got my car back by Monday in the evening. They did a great job on the car and the estimate was cheaper too.

From the time I went into the shop to the time I left, I felt completely comfortable working them. The staff was professional, over-communicative and responsive. Gary, my main point of contact, walked me through the damages and the estimate, gave me a tour of their operation, and sent me pictures of the work being done throughout the entire process. His estimate, rough 2 weeks was also accurate. I just had a great experience with them and wouldn't think twice about going back. I picked up my car two weeks after dropping it off and it looked brand new and everything worked just fine.

Smooth, courteous, and responsive from start to on-time, high-quality finish.

The quality of the work was great. But the punctuality was horrible... After getting my initial estimate on a Saturday (4/27) I asked if they could start the work the following Monday (4/29). I was told that the following Monday (4/29) would not be a good choice. They wanted to make sure that I was able to get my car back in 2 days (Tuesday). Therefore, they suggested that the following Monday (5/6) would be a better choice. Apparently, neither Monday was a good choice. It took them an extra day to complete the repairs on my car. I had to rearrange my already rearranged schedule to pick up my car. I also had extend the use of my rental car. That wouldn't matter much if the insurance company was paying... But I was..

If you're in an accident or just need repairs, SEARCH NO FURTHER! We got in a car accident late at night and searched Angies List to find this shop. And the high rating for this shop was RIGHT ON! This shop is absolutely FANTASTIC! My car was returned in way better shape than I had left it! Especially Gary Michalski, who had been working with me throughout the entire insurance process was very patient, informative and very creative in how he approached the repairs to our car. They even cleaned up the inside and outside, it practically looked like a new car! It was going to be too costly to paint my broken door the same color as the rest of the car, but Gary went above and beyond to find a solution and made it work within our budget. My honda has 260K miles and in such great shape after this repair, I can see myself keeping this car around for another 5+ years! Everyone in the shop from reception to back office folks were professional and made things easy for us in terms of handling payments, getting quotes, staying in communication and working within my schedule to return the car to me when I wanted it rather than when they were done with it. They are truly customer centric. I just can't say enough great things about this team.

Drove over to see them for a quote. The rep reviewed the car and promised to get me a quote in a few days No reply at all from them. Obviously them were not interested in the job. Found a vendor that completed the task instead.

Overall good service, although I may have to go back in to get something tweaked. No complaints.

I got a quote over the phone. It was good value for me, so I dropped the car off. They gave me a lift to work in one of their cars. I have always been very impressed with Erie-LaSalle. They are one of few auto related companies that I trust. They always provide good service at a reasonable price.

Erie-LaSalle repaired my car following an accident in which I was rear-ended so I did not pay for the repairs, they were covered by insurance. However, the customer service I received from Erie-LaSalle was top-notch! From the estimate to the repairs, everything was done in a timely fashion, and I even received my car ahead of schedule because they did not want me to have to rent a car. Marco was the best and kept me informed every step of the way. I highly recommend them!

The gentleman who helped me, Jay, was clear and intelligible, along with being extremely helpful. Not only that but they took my smashed car and made it look like new again (and fixed a few extra dings and scratches which I did not expect them to do at no charge!) Great to see this type of auto service still exists and in a downtown location that is very convenient for me. I finally found a place I can trust and depend on for service and advice.

Getting in for an estimate was easy. Getting scheduled to have the work done took a few weeks. After we dropped off the vehicle on a Monday, we were scheduled to pick it up that Thursday. The shop never made any contact with us during that week. When Thursday came around with no update from the shop, we called to verify that we could pick up and were told that it was not ready and that we would have to wait until the next week to get it. We had no replacement transportation so we were using public transportation over that weekend and canceling plans which we would have only been able to drive to. The next week we contacted the shop on Tuesday and were told that it would be ready on Thursday. Never during this process did the shop EVER make contact with us, we always had to call them. Finally on that Thursday the work had been completed and we went to pick up the vehicle. The bumper (which wraps around the front of the vehicle) was installed improperly. It was flush with the body on one side and was sticking out over a half inch on the other side. We brought this to their attention and they took it back into the shop and had two mechanics work on it for the next hour. When they brought it back out it was better, but not perfect. We accepted "close counts" as they were telling us how plastic bumpers never are perfect when replaced. It was at that time that we noticed the car was covered with muddy specks. No washing of the car was done and when we mentioned it to the technician working with us, he rubbed one spot and said they could take it back inside and wash it, to which we were so frustrated with all the time this had taken that we said to forget it and would have it washed on the route home. Now over 5 months later, the bumper has moved back to it's crooked position and we are stuck with a vehicle that does not look as it once did. UPDATE! The owner of the body shop made contact with us and he had all the work redone. The Murano looks much better than it did and we received a very big apology from Erie LaSalle.

Met the delivery time and came in at the quoted price.

I dropped the car off, they met the delivery date and the car looked like new when I got it back.

The job took longer than expected and cost a little more, but since our insurance was paying for it, it wasn't a big deal.