Embassy Suites Chicago Downtown-Lakefront

My entire experience at this hotel was, without a doubt, the most HORRIBLE hotel experience of my life! It started when my friend, her son and I went to check in and they said that I had not specified that I needed a handicap accessible room, which it was right on the confirmation e-mail I received. Then they tried to book us into a non-accessible room for the first night of our stay WITHOUT me being able to look at it. Luckily, I was able to fit into the bathroom and we stayed in that room for our first night stay, since they had no accessible rooms until Saturday. Then they tried to book us into a accessible room with a queen size bed, but found one with two double beds. When we checked into that room Saturday afternoon, only one of the phones in the room worked. And, just like our room for our first night stay, there were red stains on various areas of the carpet. YUCK! And Sunday morning when I got up to take a shower the shower head came off in my hand! Then they tried to tell me that they were not going to compensate me for their mistake....and they only ended up compensating me by paying for our parking. I will NEVER EVER stay at this hotel again!!