Domicile Consulting LLC

"Thanks for the glowing review of my (Dan) and Mike's inspections. We're glad that you received the information you needed in order to make informed decisions w/r/t the purchase or non-purchase of the homes. I'm sorry if you felt that I didn't give you enough 'face time' during our inspection of the Palatine property. I see myself as both an inspector and educator; and indeed, I am a State of Illinois licensed home inspection education provider and I have personally taught dozens of students who have gone on to become home inspectors. During an inspection however I need to stick to my routine and concentrate on what I'm doing in order to make certain that I don't miss anything. After 7000 inspections and 16 years in the business I've learned that the easiest way to miss an issue in a home is to let myself be distracted from my established inspection protocol. Understandably, our typical client is anxious to learn all they can about the home in question. As a result, they will often call to us from another room and ask, "Did you see this?". Allowing myself to be pulled away from my routine during an inspection is dangerous and can lead to my missing an important issue. Sometimes, the desire to stick to my established inspection routine can be seen as an unwillingness to engage with the client. When a client asks me to drop what I'm doing and go look at what they've seen/found I politely ask them to make a mental note of the issue and bring it to my attention when I get to that location. In the past, I've allowed myself to become a ping-pong ball during inspections by responding to client's requests that I look at this, that, or another thing. I know that my inspections have suffered as a result of that desire to please our clients so, now, I march to the beat of my own drummer during the inspection process. I appreciate you're willingness to bring this issue to my attention and I'll try to be more cognizant of how my desire to concentrate on the 'nuts and bolts' of the home can be seen as somewhat stand-offish. Much obliged!"

"Thanks Member, Much appreciated, Member, for the stellar review of our efforts and thanks for your business and trust in what we do. Yes, some of our referrals are on the higher side of pricing but that's because we can't refer those who don't walk the walk like us. As much as everyone's heard, more often than not you get what you pay for. Drop us a line anytime, Mike"

"Thank you Member for the review. While our price is not the lowest, there is real value that our clients discover when working with Domicile. We go the extra mile to provide the best reporting and client support. Our reports not only show what's wrong with extensive photo documentation but usually include best industry practice diagrams or examples. Afterwards, we are always available for our clients to answer questions or discuss the report to clarify any issues or just peace of mind. Having a background in construction management, I would definitely recommend an inspection for new construction or major renovation--no matter who the builder or their reputation. There are always items which need repair, are improperly installed, can be altered to provide better energy efficiency or increased occupant comfort as well as longer component service life. We want our clients to fully understand the inner workings of their new home and what to expect. Best Regards and Happy Holidays, -Andrew Danner"

"Hello Member, I hope things are going well with your home and want to remind you we are here for you now and in the future to help with questions about your home. Thank you for the comments about our service. Best Regards, -Andrew Danner, Domicile Consulting"

"Thanks for the kind words of encouragement. I'm glad I was able to help!"

"Thank you, Member, for taking the time and letting us know that you're happy with our product and service. Happy Holidays, and you can contact anyone on our team with any question related to your home....anytime. Sincerely, Ross"

"Thank you, Member. Everyone at Domicile Consulting strives to provide exceptional service. And, that service doesn't end when you receive your report. We hope all our clients keep in mind we are only a phone call, text message or email away. Feel free to contact anyone on our team at any time with questions related to your home."

"Thanks Member, We appreciate the feedback and glad to hear that we could shed light on the must-have items from the honey-do list. Best wishes in your new home and upgrades. Sincerely, Ross and the entire Domicile Staff"

"Happy to help, Member! Thanks for your trust in what we do and allowing us to help you find your new home. Just like we tell everyone we work with, feel free to call us anytime if you have any questions about your new home. Congrats from all of us at Domicile!"

"Thanks for the feedback, Member. It was a pleasure to help you put a plan together for your home and show you the pros and cons of certain energy improvements. We look forward to retesting and verifying the improvements implemented and how they hold up to our original measurements. See you soon..."

"Hi Member...thanks for your feedback and thanks again for choosing us to do your inspection. You absolutely did NOT need to get a construction manager to help you understand your report. That's what we're for! We routinely spend 45 minutes to an hour or more on the phone with clients helping them to understand the items on which we have reported. We are more than happy to go over the report with you item by item while each of us is viewing the report narrative and the photo documentation in the comfort of our own homes at our own computer screens. A home is a complicated assembly of components and systems that interact in sometime unpredictable ways. You wouldn't want to try and read through a report that either a) made arbitrary distinctions between major and minor defects or b) provided so much detail that you were overloaded and unable to process the report as a whole. For instance, a bare bulb light fixture in a closet is a serious defect that can result in a fire starting from contact between combustible items on the closet shelf and it's exposed, hot surface. However, it's a relatively simple, cheap, and easy fix. So is it major or minor? The distinction is really meaningless. We write our reports while keeping in mind our mantra of "What's Wrong...Why it's Wrong...What Should be Done About It". In the example of the light bulb: we have a bare bulb closet light....that can cause a fire....that should be replaced with a fluorescent or other cool type light fixture. We are concerned that by stating something is a minor defect that it could be minimized or disregarded. And a seemingly minor defect, like a bare bulb closet light, could have devastating consequences if not repaired. I hope you see our point of view on this and we're very sorry not to have met your expectations in this regard. Let us know if there is anything we can do to make it better."

"Thanks Member, We tailor the workload to the job at hand and have no interest in up-selling our services unless we feel its the best fit for you. I'm glad that I was able to help you improve your home's comfort and performance and very happy to hear that you you've already completed it! While energy improvements are not always fun ones to make, the one thing that is difficult to price out is comfort. Glad you're happy. Ross"

"Thank you for your review member! Please let us know if we can assist you in the future with your new home inspection."

"Member, I'm sorry that you're previous home contract fell through but luckily it wasn't from a lack of inspecting. Many owners still feel it is 2005 and you can name your price and the forget that it is actually very competitive out there! We hope that this one moves along swimmingly and that the inspection and report provides a meaningful pathway to a healthy, happy and storied ownership. Your words are rewarding and appreciated by all of us here who work hard to get you the right information. Best wishes!!! All of us at Domicile and especially me, Ross"

"Congrats on your new home Member and thanks for taking the time to pen your experience with us. Should you need any further guidance or questions answered, please know that we're always here to help. Ross and all of us at Domicile"

"Thank you for the positive feedback, our goal is to help you understand all aspects of the home you are purchasing and assist you in prioritizing any repair or upgrade projects you may encounter. Good luck with your new home and do not hesitate to let us know if we can answer any questions you may have after you move in."

"Thanks for your very kind words Member. We have done the same thing (given a previously generated report to a new client free of charge) for at least half a dozen others. We bend over backwards to do right by our clients. That's why we generate some nasty responses from realtors, builders, and home sellers (see below). One of the reasons we find it easy to transfer reports between clients is because we are a very busy inspection company and the appointment slots always seem to get filled. Thanks for telling your story!"

"Dear Member, We value your opinion of our service and glad we met that level of expectation in our work. If I failed to alert you that reports often take 48 hours when we are busy, my apology. I certainly do appreciate the remark that you wished you had stuck with us...that says it all! Good luck in your new home! Ross"

"Thank you member! We appreciate your feedback and look forward to helping you answer any questions or to solve any issues you may encounter when you move into your new home. Don't hesitate to contact us if we can be of assistance!"

"Those Raccoons can be a real pest especially when they get in your home. When first walking the roof I noticed some scat so looked carefully in the attic and there was the unwanted guest hiding in the rafters. Homeowners should use caution if they suspect any wild animals are in there home and should try to limit access animals have to the roof of the home where they often find a way in. Having the home inspected for any gaps in the exterior cladding can also help eliminate the pathways into the home. Best of luck Member, I hope the animal control contractor was able to remove the raccoon without any further problems."