DCI FURNITURE -DOUBLE CROWN INTERNATIONAL INC

The delivery man set-up the bed quickly. At the end of the month, my bank statement showed the charges. At the end of the next month, my bank statement showed a duplicate charge. When I made a call, I was asked what took me so long to find the error; to call another location/number. Another phone call, Sorry for the mix-up, we'll have it fixed in a few days and call you back. A few days pass with no response so I make another phone call, "We don't have those records here." "I'm pregnant and can't get to the other location." "Fax your bank records to me." I faxed the bank records and confirmed they were received. I finally went to my bank and filed a fraud charge. Bank of America quickly saw from the descriptions on DCI s statements the problem and credited my account WITH interest.