CSP + COMPUTERS

Not well. I felt I had been ripped off.

They guys there are nice enough. However, every single time without fail that we've taken a computer in for a repair or an upgrade they've tried to sell us something else...many times, an entirely new, refurbished computer. Once we actually did trade in our old computer and bought one from them for $400, a reasonable price. However, after many dealings with them, my co-workers and I have the distinct impression that when they don't know what a problem is or how to fix it, they really push you to buy one of their refurbished computers. One time when we took in a $900 computer for a repair they told us the motherboard was fried and that we should "trade it in" for one of their refurbished computers, plus a few hundred bucks. We ate the $50 diagnosis fee and had someone else look at it. It turned out the operating system just needed to be uninstalled and reinstalled, and that it was a Windows XP compatibility issue...solved in about 30 minutes with some free advice from a friend.

CSP WAS VERY KNOWLEGABLE AND COURTEOUS. THEY DIAGNOSED THE PROBLEM ON THE SPOT AND DETAILED THE SOLUTION ALONG WITH AN ESTIMATE. THE COMPUTERS WERE FIXED AND WORKED FINE.

THEY TOOK $90 DOWN AND CHARGED ANOTHER $215 FOR 2 GB OF RETRIEVED DATA ON A DVD-ROM, WHICH WAS PROMPTLY DONE THE NEXT DAY. HOWEVER, NEARLY ALL THE 2GB OF DATA WAS CRYPTIC FOLDER NAMES WITH NO FILES INSIDE. THE FILE NAMES THAT WERE THERE HAD 0 OR 1 KB OF DATA ONLY, ESSENTIALLY BLANK AND USELESS. A 20-SOMETHING COMPUTER TECHNICIAN AT MY LAW FIRM RECOVERED ALL THE DATA FROM THE SAME CRASHED HARD DRIVE TWO DAYS LATER WITH ALL THE ORIGINAL FILE NAMES INTACT. CSP REFUSES TO REFUND ANY MONEY PAID, BUT OFFERS ONLY A $150 STORE CREDIT VERSUS THE $315 PAID, FOR NOTHING. SURE THEY WORKED AT IT, FOR 8 HOURS, BUT SPECIALISTS ARE SUPPOSED TO SUCCEED, NOT JUST TRY. NICE PEOPLE, BUT A REALLY CRUMMY DEAL! I MAY CONTEST THE CREDIT CARD BILLING FOR THE MAIN WORK, LEAVING THEM WITH JUST THE $90 INITIAL FEE, THE MOST THEY POSSIBLY EARNED. VERY PROMISING, BUT NO DELIVERY ON A DATA RECOVERY TASK AND NO REFUND, JUST A 40% STORE CREDIT.