Cornerstone Kitchens & Bath LLC
About us
Here at Cornerstone Kitchens and Baths we concentrate on providing quality craftsmanship at an honest price. Although we are a small and relatively new company, our crew represents over 20 years of remodeling experience.
Business highlights
Services we offer
Cabinetry, Carpentry, Countertops, Drywall, Electrical & Lighting, Flooring & Ceramic Tile., Garage Doors, Handymen, Painting, Plumbing, Remodeling, Windows
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
14% | ||
9% | ||
3% | ||
3% |
"Thank you for your review! I do remember stating that the wood countertops should be sanded down in order to hide the seams better but you denied that as you were on a budget and couldn't afford to pay for the extra time. We did the best we could under the allotted time frame purchased and I am sorry you are not completely satisfied with final result."
"We did a variety of jobs for this client. We built a fence on their rooftop deck, built a gate in their yard, replaced numerous broken panels and boards for their existing deck and fence. We also repaired a number of can lights. We grouted a backsplash in their laundry room and recaulked the grout in their kitchen backsplash. We also re-installed the kitchen sink which was falling from the countertop. When asked is we could epoxy the garage floor, I specifically told the client that we do not normally do that kind of work. He said he had done it before and it wasn't very difficult to do. He convinced me that it wasn't going to be a problem so I agreed to do it to complete the 40 hours he had purchased. After the first coat, it was obvious that we did not have enough product to cover the entire garage. He purchased another box and I personally applied it. There were small bubbles in some areas and unevenness in others. I contacted the epoxy company and they determined that the epoxy was faulty and issued me a refund which I then passed on to the client. He then tried to bribe me into doing more work to make up for the job. I replied that since it was a manufacturers defect that caused the issue that I could not offer him any more free work especially after I spent 4 hours on a Sunday trying to repair the defective epoxy in the first place. I was under the impression that the client was satisfied with all of the other work done and that the refunded money would suffice for his troubles until I read his review."
I thought that five hours late is PRETTY LATE....but what the heck.
Service person was rescheduled for one evening the following week, and he was on time. He completed all tasks to my satisfaction, HOWEVER.....he had come from a paint job just prior to my house, and did not wear shoe covers.
He managed to track the debris from his feet, all over my house !!!
Back home on the German farm, we taught our family members: remove your shoes at the doorway or in the mud room. Some folks obviously did not get the benefit of similar "home training."
I spent one hour cleaning up the dirty spackling from someone else's property, in order to maintain my hardwood floors.
Could Angie's List please advise all service men to wear shoe covers all the time???? it seems that this measure would be an industry standard.
And I thought that, by going through Angie's List, I would avoid problems such as this.
No such luck.
This year, I asked my neighbor to install the air conditioners, then gifted him with one-half the fee that I would have paid to a handy person.
I really wanted to like this provider and set up on-going relationship with this company, as they are located near this zip code.
The timing. the job originally was planned for 4 weeks. It ended up taking about twice as long. Some of this was waiting on materials that should have been ordered sooner, but most of it was Jesus and/or crew needing to work on other jobs. So, instead of putting in five full days of work, they would only work 2-3 days a week. I had expected them to work full-time on our project.
The quality of work. Many things were done well and he made an effort to fix things after bringing them to their attention. However, most of the mistakes should never have occurred and some basic things were not fixed on the second attempt. Some examples include: we had kitchen cabinets installed with crown molding. we worked with the cabinet guy and ordered pieces that were sufficiently long to avoid any seams in the middle of a run, as opposed on a corner. The invoice showed that we received the correct sizes of the crown. however, on two of the runs, there were noticeable seams right in the middle of a straight run. When I brought it to Jesus's attention, he claimed that he did not receive the right length. However, he was the one that checked the invoice when the materials arrived. Also, there is no reason to have seams like that, and a good contractor would have not installed it that way. Luckily, the cabinet guy ordered replacement pieces free of charge and Jesus removed and reinstalled the crown correctly. For our floor, we went with a hard-wax oil floor. This is different from a polyurethane floor and requires you to oil the floor after installation (look up the difference). I emphasized repeatedly that this was a different type of floor and sent Jesus the installation instructions from the manufacturer. However, he installed by pouring oil on the floor like polyurethane. I then explained the error of his ways, and he had to buy a new machine to correct the over-oil This still did not turn out right, but at that point I figured out that these floors were a little outside his expertise.
Several things were not done right on the second attempt. The transition strips were not installed right and were not fixed when he attempted a second time. One was loose and he "fixed" it by leaving 19 noticeable nail holes. The second one going down the stairs is loose and looks bad as he did not trim the sub-floor to match. For the dryer installation, the exhaust vent/hose was not connected properly and when they tried a second time, they smashed it so that it had holes in it. I had a friend help me do it right. They installed a Y-connection on a pipe in the basement, but did not put in a gasket. My basement flooded. they tried to fix it a second time, but still forgot or overlooked a gasket. It flooded again. I called a plumber, he noticed there was no gasket, put one in, and it works fine. When he installed the wood-floor in the kitchen, he did not notice a large black blemish on one of the boards put in the middle of the kitchen. He stated there was nothing he could do to fix it. But, the faulty board should never have been installed (we had extra material at the end).
Also, at the end of the project, he utilized three places in my house as work areas (garage, three-season room, and basement), however he did not use drop cloths during the work. Consequently, my wife and I spent countless hours scraping paint, caulk, and other work debris from those areas after they finished. They also left a ton of debris behind in the garage for us to take care of.
I could go on with more examples, but this is already long-winded. I think Jesus could use some quality control measures and needs to take his time to ensure everything is done right. I raised these issues with him and asked for a small refund (5%), but he refused and stated I should have raised these issues with him earlier. But honestly, if a guy cannot even do simple projects right after two attempts, why would I think he can do it right on the third try?
If you are renovating a rental property and do not care if corners are cut and are okay if the project is not done on time, then I would recommend Jesus. If you are getting your home remodeled and want a perfect job, I would tell you to look elsewhere.
"This job was done over the summer. After doing some paperwork I discovered that there was a final invoice that was never sent to the client. I brought it to the clients attention and included all the proper documentation supporting the claim. I waited patiently for a few weeks for a response and it wasn't until after I mentioned filing a lien and sending his debt to collections that the issues cited above were brought to my attention. Before I left the project I made sure to ask for a final punch list which I took care of before I received what was then believed to be the final payment. It was our fault as far as submitting a correct final invoice but we did consider and correct all the issues brought to our attention before leaving the project. It is also a bit interesting that no mention of being an Angies list member was ever made. In fact, it wasn't until I read this review that I had any idea that the client was a member (members get a 10% discount). Now if the work was not satisfactory, why wasn't it an issue when the believed final payment was made and all of the mentioned issues above came to light after a debt was trying to be collected?"
This time, he had to move a little bit of plumbing to get the new, larger disposal in and he even pointed out how a previous plumber had done something really dumb when re-plumbing in the past. Jesus fixed it "the right way", which is always a relief when you're dealing with water.
I'll be having Jesus back to do some major kitchen cabinet work soon, and I feel like at this point he's my go-to kitchen and bath guy. It's a real comfort to have had multiple good experiences with someone. He's great!
"Dear (Member name removed), It is very surprising to read this review considering that I dealt with your husband when I worked on your project and he seemed very pleased with the work. I did buy the correct materials from the hardware store which where silicone caulk for re-caulking the bathtub (the caulk you supplied was not silicone), two 1/2 inch to 3/8 inch adapters so that your faucet hoses could fit the water valves, a tub of joint compound to patch the ceiling (no patching compound was provided) and the correct color stain pen for the cabinets. I was offered to borrow a screwdriver so I wouldn't have to go back to my van for one. Before installing the faucet, I mentioned to your husband that the lever for the drain assembly was damaged but that the faucet could still be installed and used and that what wouldn't be usable was closing the drain. Upon calling the manufacturer of the faucet, I was told that this is a common issue with the part because it is a metal screw that goes into a plastic piece and that they would send a new one. Now being that it was indeed a manufacturers defect, we are not responsible for the faulty parts or time spent repairing them. I did say that I could come back once the new part arrived to replace it when I was available as I did. I again am not sure why you are not pleased with the completed work or why you did not express your displeasure while I worked on your project."
Licensing
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