COMPUSA

ONE OF THE MOST FRUSTRATING EXPERIENCES I HAVE EVER HAD WITH A CONSUMER CHAIN! FIRST, WITH THE DIAGNOSIS, THEY SAID IT WOULD TAKE UP TO 48 HOURS. OVER A WEEK LATER, IT STILL WAS NOT COMPLETE. THEY DID NOT CALL WHEN IT WAS COMPLETE. RESPONDING TO A MESSAGE FROM 6 DAYS EARLIER, THEY FINALLY CALLED TO SAY IT HAD BEEN DIAGNOSED EARLIER THAT WEEK. I SENT THE COMPUTER OUT FOR REPAIR, PAYING FOR A DATA BACKUP, AS WELL AS REPAIR. TO BE FAIR, THE PRICE WAS REASONABLE, GIVEN THAT THEY DID NOT KNOW IF THEY COULD FIX THE BOARD OR MIGHT HAVE TO REPLACE IT WITH A NEW ONE. WHAT I THOUGHT WOULD BE A 1-2 WEEK REPAIR TURNAROUND TIME TURNED OUT TO BE OVER ONE MONTH! WORSE, THEIR "BACKUP" DISK CONTAINED NO DATA, AND THEY HAD WIPED OUT THE DATA IN THE REPAIR! FORTUNATELY, THEY HAD BACKED THE DATA UP ELSEWHERE. I EVENTUALLY GOT MY COMPUTER BACK, WITH 98% OF ITS DATA, ALMOST 7 WEEKS AFTER I HAD INITIALLY BROUGHT IT IN FOR DIAGNOSIS.