
Blackstone Restoration Group,Inc
About us
Blackstone Restoration Group, Inc. ensures a smooth flow from original concept to construction completion. Our construction manager will oversee and coordinate the efforts between contractors, engineers, designers, and architecture professionals. Architect, environmental and safety planners make sure structures and buildings are up to code. Ensuring the project adheres to quality and safety standards, throughout the new construction, remodeling and/or renovation.
Business highlights
Services we offer
Air Quality Sampling, Clothing and Document Recovery, Contents Claim Inventory and Recovery Services, Debris Removal, Duct cleaning and Encapsulation, Electronics Restoration, Fire and Smoke Mitigation, Mold Remediation, Pack Out Services and Moving, Profesional Cleaning and Storage of Furniture & Clothing, Roof Cover & Structure Stabilization, Storm Damages, Structural Drying & Winterization, Swage Removal and Decontamination, Temporary Housing, Water Extraction
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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We dealt with Lou, who was pleasant, attentive and cooperative, although not always immediately responsive - I had to prod him for responses now & then. He put up with a great deal of indecisiveness from us - we kept changing our minds about the scope of work, both in large & small matters - and never once did he even intimate that he was annoyed, which I would have been if I were in his shoes. He gave us good advice about work we should think about having done. (I do believe, however, that he should have supervised the floor work more closely, as you will see from what I've written below. )
At no point did we feel that Lou was trying to oversell us. The portion of the work that was covered by insurance was done within the insurance specs & at the cost stated by the insurance. (Incidentally, this was State Farm & their estimates were entirely fair - even generous - and their service was everything we could have wished.) The additional work appears to me to have been priced fairly.
Painting: B. The painters were cooperative but inattentive to detail when it came to things like cutting in & painting everything that needed painting. So we had to keep an eye on their work. When we wanted things done over, or little differently, they did it without complaint. One of them suggested an improvement in the kitchen, involving an exhaust fan, which has turned out to work quite nicely.
Electrical: A. Excellent all the way around. The subcontractor was Adrian Man aka Delta Electrical Industries. He & his assistant were very knowledgeable & responsive. We put in one set of lights in the hall & living room, decided we didn't like them, & had them taken out & different new ones installed. There were issues involving placement of wired smoke detectors, and exactly where it was possible to hang lights (this being a vintage building). These guys helped us get it right.
Flooring: C. This was the weak point in the services. Our kitchen floor needed rehabbing & required some wood to be replaced. The first time around, they didn't replace everything that needed replacing. Then they claimed to be able to replace wood with old wood that matched up with the existing wood, but ultimately said they didn't have the old wood after all. So now the kitchen floor has obviously been patched, since the new wood does not have quite the aged look the old wood has. They missed appointments without calling me. They kept sending out different guys who I had to bring up to date on what needed doing. They told Lou that I had told them not to bother with the wood under the refrigerator, which I did not do. We are not very happy with the outcome, although we can live with it, and not entirely convinced that it could not have been done better. My guess is that they underbid the job.
Carpeting: B. Our bedroom carpeting needed to be totally replaced. The carpeting subcontractor was a nice kid, but not someone who could guide us in selecting the right carpeting. That is, if we had known exactly what we wanted, he probably could have provided it, but he wasn't able to point us in the direction we needed to look to decide what to get. So we went to an outside provider (Home One) to get our carpeting.
All of the employees were great to work with. Blackstone installed new floor tile, walls, painted, and carpentry work. The carpenter was highly experienced and performed masterful woodwork. They were efficient and responsive to our tastes and requests. The crews were respectful, pleasant, and friendly.
As is common in this type of work, the male crews were lax in clean-up, however, they responded well to my reminders about cleaning up and paying attention to details.
Overall I was very impressed and pleased with Blackstone as was my friend who recommended them to me.
Licensing
State Contractor License Requirements
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