BEST PRICE MOVING & STORAGE INC

Best Price Moving and Storage were the carriers contracted by Best Interstate Moving and Storage, through home we scheduled and contracted our move. Best Price did not honor contract with our booking company. They charged us for 5,262 pounds of goods over the actual weight of our shipment at 50% higher price than that which we contracted and charged for tape and plastic wrap to hold the furniture protective blankets. They have not refunded us the money and will not return our calls. The movers who packed us did a good job, however. The movers on the other end gave us less than 24 hour notice, then didn't come because the driver couldn't "round up a crew" locally to unload the truck. The movers did not put boxes labeled in a bright colored tag "bedroom 1" etc in the room with the bright "bedroom 1" tag etc, nor pay any attention to which way "fragile" boxes were set, and piled them on the bottom of heavy stacks. We waited 19 days in a hotel for the shipment, and the company could not even give us an estimate of delivery or even let us know the truck was still in Chicago as we waited in AZ for "any day now" delivery, when we could have started projects on our empty home during that time. Presently I consider the company highway robbery for the overcharge, and will give them until the end of this week until we take legal action to procure our refund of the blatant overcharge. You can do the weight calculations from the photos

The boss on the job was very rude and didn't introduce himself. The workers themselves were very nice and hard working. They approximated the weight of my stuff by about 4000 pounds extra. They left a floor left that I wanted to bring and they left several boxes that were supposed to come. They picked up on July 6th and delivered to me on August 9th. I had lived in my new condo with virtually nothing. The customer service reps were very rude when I talked to them to find out where my stuff was. I had six floor lamps that they were supposed to bring to me but they all showed up broken and ruined. I lost 7 couch cushions that are specially made for the couch. I had a new pool table light that I had planned on leaving in Wisconsin but they shipped it and it was broken in half on arrival. They ruined several antiques that I had. I had many boxes marked "fragile, handle with care" and they were all crushed and broken.

When I switched my job and tried to relocate from Muscatine, IA last year, I had a bad experience with the provider of packing and moving company. The year before I moved from NJ to IA and had a wonderful experience. So I thought all P& M (Packing and Moving) company give such good service. That was the first mistake I made. I called the same company and they did not offer their service in that locality, So I had to search for other service provider. Ultimately I settled with Colonial Van Lines. Probably they had a agreement with local company called Best Price Moving and Storage. Their packers showed up in my residence and when they started packing, my wife objected the way they were packing. Because they were just throwing all the small things in one big box. It was mentioned to them that there will more chance of damage if they continue to do so. They argued with my wife and left my residence halfway. I had to call the supervisor and explain the situation. I was at my office during the process. She was also not very understanding of the situation. Anyway they came again and packing were completed.

Again, in the process of the moving the person I was assigned to contact, was very difficult to reach, did not return my call and were very vague in answer, She had no clue when the goods might be reaching and kept telling me that it will come by any date mentioned in the contract. I was so frustrated.  Needless to say, I feel that they overcharged me, At the end I almost paid double of the estimate they have given.

I will never hire then for the purpose and will not recommend to anyone.

Best Price took longer than stated in the estimate for delivering our furniture. Our furniture was picked up in Eau Claire on 5/30/2013 and our quote stated that the furniture would arrive between 6/4/2013 and 6/12/2013, which seemed somewhat long, but not completely unreasonable.
However, Best Price did not deliver until 6/19/2013, a full week past the last date provided to us in our estimate and it took numerous calls attempting to find out an accurate status on our delivery. We did not pack for three weeks without our belongings and did not have all that we needed here in Pasadena since we took our moving estimate as at least somewhat accurate.
On top of that, many of our boxes looked like they had been dropped and then run over by a truck. Our belongings sustained much damage and there were twenty boxes identified in the inventory provided by Best Price's movers that were unaccounted for in the delivery.
Their customer service is horrible and completely uncaring. DO NOT USE THIS COMPANY!!!!

It went well. They were nice. They came, got everything loaded up and delivered on time. My furniture and belongings were in fine shape. Just a couple glasses broke, which is reasonable. They were particularly good in discussing my options and how it would all work.

When the packers arrived, we were surprised at the name of the company on the truck. We had not been told that the company that we contracted with was using a subcontractor. We were also surprised at how small the truck was. We had been told that our goods would be shipped across country on a truck with other loads. We had not been told that our household goods would be taken to Chicago, unloaded and stored. We told the company that the goods should be delivered on June 29, 2012.
The packers/loaders were good workers but not "professional quality" packers.  Not being able to keep an eye on all three of them, it was not discovered until the goods were delivered and inspected that some items were not properly wrapped/protected.
June 26th:  called BPM&S.  Dispatcher had no schedule date for our load.
June 28th: called BPM&S.  Dispatcher said load was not scheduled.
July 2nd: called BPM&S.   Dispatcher said load was not scheduled yet.  Delivery window was 4-15 business days from ETA delivery.  I asked her to please expedite since we were living on the floor since June 28th.  I asked for the location manager's name and phone number to call and she would not give me that information.
July 9th 8:30am: I called the Contract Moving Company and told them I was upset with not be able to get a delivery date from BPM&S.  Their customer service representative called BPM&S and got the same response:  it wasn't scheduled yet but she would give them a date on Wednesday (2 days later).  
July 9th  12:45pm:  Dispatcher at BPM&S called to say our goods were loaded on a truck and leaving Chicago.  (Interesting that 4 hours earlier they had NO IDEA when it would ship.)  Truck would make our delivery late in the week as it had to make a delivery in California first.  
July 13th: driver called to say he would be here at 4:00pm Saturday for delivery.  
Saturday, July 14th:  driver and helper got here about 5:00pm to make delivery.  They unloaded and did a little assembly until we asked them to leave at 10:10pm.  At this point, we were very tired and upset with the damage that we had seen.  16 items were noted on the Bill of Lading list as damaged or boxes with potential damage.  One of the first items off the truck was a double wide bookcase.  It had 2 large holes in the back panel that looked like someone punched it with a fist, although it probably happened with something sliding through it in transit.  Numerous items had to be repaired before they could be used.  These included clothes washer and dryer, bookcase, computer desk,  dining room chair,  treadmill, and patio table.  Packing tape was put directly on wood furniture so that the finish was removed when the taped was removed. Months later the tape is still stuck to metal furniture. The pegs for our shelves were lost in the move. Screws to put furniture together were lost in the move. Furniture that was not wrapped in quilts was covered with scratches. The driver  placed furniture in the wrong place and was reluctant to move it when asked. The company made the process to recover damages very difficult and it took over 4 months to get the small amount of money they offered in recompense for all our damages and the inconvenience and expense of having to wait 26 days to get our household goods.
We have used moving companies several times and this was by far the worst moving experience we have ever had.

in one word
will use again and recommend

They packed everything up and stored it in Chicago during the move. Finally when it was time for the move, they said it would be between 2-10 days. It ended up being 3 weeks. I called and emailed and no one replied to anything. My things finally got to Florida and things were broken and missing. They offered me $103.00 for all the damages. That wasn't even close to the amount broken and missing. They are an awful company, I hope no one ever uses them again!

They had a good price. They didn't nickel and dime you or charge unnecessarily for things.  They came and did an in home estimate. They were true about how much time it would take.  They were nice and curtious.

On 22 Dec 2010 2 rooms of furniture and household items were picked up in Indiana to be delivered to Houston, Texas.  Delivery of items occurred on 26 Jan 2011.  2 rooms of furniture, living room, (Sofa, Loveseat, coffee table and miscellaneous items) , bed room (4 poster bed, mattress, chest of drawers, dresser with hutch and mirror), and kitchen items with dishes, flatware, drinking glasses and small appliances.  When the items arrived in Texas, the hutch and mirror were in pieces, the coffee table legs had been broken and the surface of the table had been scarred, the dresser had pieces of the wood splintered off and the surface of the wood had been scarred, the mattress must have been standing in it side for the entire time because it no longer provided any support.  When the sofa was being delivered the movers cut the back of the sofa when removing the plastic wrapping that had been applied to the sofa.  2 boxes of fossils and collectors glass were not delivered, presumably lost in storage/transit.   The damaged mattress and sofa were both purchased in August 2009.  The company refunded $240. for the damaged and lost items.

My stuff arrived over 2 weeks late,some broken and messed up. I slept on the floor and a blow up mattress for over 2 weeks WHILE working.I had only a few uniforms and no nursing shoes to do my jobs and had to purchase some. The movers at my destination were idiots! The first time they came ,the driver would not come into the apt. complex because he didnt think the truck would fit,did NOT try, and the manager even tried to tll him how to get the truck in. He refused.(It had been done many times over th last 14 years,per the manager). THEN the wanted to charge me $450 to rent a SHUDDLE to get my things into 2 smaller trucks. THAT was the first attempt. The next day ,it rained. They didnt want to move things in while it was raining,and "did not want to get their shoes wet". The third time it was after I worked a 12 hour shift,at 800pm . A nightmare from the get -go. I should of looked into them more, got more est.,

CAVEAT EMPTOR - BUYER BEWARE. I called this company up, and someone came out and took an inventory of my items. They then gave me a really lowball quote, but the inventory was obviously missing a fair number of things which I had showed them. I called them back and scheduled another appointment for their person to come out again. Despite the company claiming that they would be glad to come out again, the person never showed up at the appointed time. I called them yet again - same story - their person again failed to show up at the scheduled time. Luckily for me, all I lost was my time, not any money (see the other reviews), in dealing with these people. My overall experience with this company was simply awful. I would not recommend this company to anyone. My advice: find another, any other, moving company.

The movers could not fit all of our moveable items into their trucks and as a result, we had to try and sell or donate some of our belongings. During the relocation, we had to meet the movers at Fort Pierce @ 7am to weigh the truck because of they said it was more money the day before driver came. Movers insisted to be paid before they unloaded our things. They quickly rushed to unload our things and didn't give us a moment to inspect. Had to hurry and meet at weigh station again and the reason they did not want us to look was because they put holes in the new boxes and broke almost everything. An antique 7ft x 3 ft stain glass arch had broken into several pieces and cracked. I had to go get wood to crate it. We also had just bought a dining table & 6 leather chairs that were cut and gauged. My grandmother Cedar Chest had an 8" deep scratch on top from front to back. An antique wardrobe was dented as well and the wood was split into 2 pieces and broken back. 10 new closet organizers had marks, scratches, chips and 1 was broken. A sauna we had just bought had broken wood and scratchings everywhere and a speaker cover was missing. A new white dresser was gauged. They broke Tupperware containers and were open with important documents exposed. The movers were extremely unprofessional and untruthful about the weigh-in price. We asked for compensation for the overcharged weigh-in price and after paying in cash, we of course wanted cash back. Driver would not give us reimbursement said it was between us and company.We called a representative named Debbie and received it back. We have sent pictures, etc to the company and have reported claims to insurance company. We would NEVER recommend this company to anyone. They were rude, mistreated my wife and are taking 0 responsibility for our belongings and the damages that occurred. I have owned my own business for 28 years and have never been treated so poorly. DO NOT use this company. They will bring you nothing but broken items and a headache.

Walled Lake, Michigan. Driver could not fit all our moveable's. We had to donate or try to sell. Mary (employee) called my wife a liar, rude and unacceptable. Never told of overage until day before driver showed up in Florida. Did not believe them on so much. Had to meet at scales in Fort Pierce @ 7am to weigh truck(nearest weight station.) Driver would not unload till paid, Our bank does not open till 10am. We had sufficient funds (cash) for quoted balance. Also said $150.00 more too for extra walking to condo, He would not sign bill for extras. Had to meet back at scales again to re-weigh, caught in untruthful weight. We would not leave until re-compensated for untruthful weight. We paid cash & wanted cash back, Driver said NO, It was between us and company, We called & talked to Debbie and we received it back. How Unprofessional. They rushed to unload no time to inspect ANYTHING. They put holes in boxes and destroyed (or scratched) or Broke almost every thing. Antique 7 foot x 3 foot stain glass church window has several broken pieces & cracked. I went and got wood and crated it. No way should this be brought to us in this shape. Had just bought dinning table and 6 leather chairs (came back cut or gauged & scratched) Grandmother cedar chest (8" deep scratch on the top from front to back & broken in back) Antique Wardrobe had dented and gauges also wood was split in pieces. All 10 new closet organizers had marks, scratches, chips on them and 1 broken. Sauna (Just bought) has broken wood and scratches everywhere, speaker cover missing, other was bent. New white dresser had several gauges on top. Broke parrot that was bubble wrapped in box that had a hole all the way thru box. Holes in pictures of son. Several broken glasses and unique handmade bowls from art show, even wooden fish broke (all boxes were damage extensively) Even Tupperware containers were completely destroyed and un-taped with important documents of taxes, credit cards. Missing still some containers. They were supposed to blanket and deliver in shape that they received, Not bring it back destroyed. Did contact and sent pictures and documents that they wanted of all damages to Anthem Claim and in return We received a letter for 0 consideration. We feel that this company was unprofessional and we were treated poorly and our destroyed items. We just want rightful compensation for mishandled items from incompetent individuals. That was our last move from this company and we will not recommend it to anyone we know. No one should have to go through this like we did. We had our dodge Durango filled to the roof, also trailer not one thing was damaged. I am not a professional mover. I am lost for words. What good is insurance if it does not cover anything. You can send anyone out to inspect any damaged items.

When they walked in the door they tried to hold the pickup hostage by renegotiating the contract, claiming that labor and packing materials were not included in the contract. My husband had to dig up and show them our original binding contract to prove otherwise. They started the project with two guys who worked at a snail's pace beginning at around 1:00 p.m. for about 5 hours, then two more guys showed up to move; even then it took until midnight to get the job done. This was despite the fact that my husband and I packed up most of the house using our own totes. All they had left to pack was paintings, stuff in cabinets and drawers; there is no way on earth if they knew what they were doing it would have taken more than a dozen large boxes to get that done. We have pictures to tell part of the story, suffice it to say various items that should have been moved were left squirreled away in various closets and rooms. Additionally, trash and packing materials were left throughout the house and also dumped in front of our house. Just cleaning up the stuff from the house took 3 large garbage bags. Additionally, bolts, screws and other essential pieces of our dissembled furniture were found laying around the house as well as similar pieces to my weber grill in the backyard. The packing service bordered on the absurd--my husband saw one guy individually wrapping utensils--and they only used the largest boxes possible. They also tore up and used pieces of large boxes to pack our furniture and paintings instead of blankets. The final blow was the carrier making no attempt to communicate the delivery date until 8 days after the expiration of the latest estimated delivery date and then holding delivery hostage (10 days late) to our paying $6,143.29 in cash or cash equivalents. The amount in excess of our broker-procured binding estimate includes an amount attributed to excess packaging and excess weight. There was no excess packaging except through the carrier's bizarre and unilateral decision to use the largest possible boxes instead of blankets to wrap our furniture and for everything else that needed packing (apparently in a deliberate effort to exceed our binding estimate because they did so only after my husband presented them with a copy of the binding estimate which specifically includes various boxes). The excess weight is outrageous because the broker represented that the binding estimate weight was the most we could possibly expect. The carrier has refused to reweigh the delivery before receipt of payment in the asserted (and disputed) full amount. Today, my husband had the pleasure of being screamed at in four letter words by the company's driver when he asked for his commercial driver's license number and immigration status.

The company was very polite and explained everything to us on the phone. They were able to arrange a move on short notice. The company they contracted with was early for both pickup and dropoff. The workers at the pickup were polite and efficient; the ones at the dropoff could have been more professional about responding to customer concerns. The price they gave us for the weight was very reasonable. The costs for the packing materials were excessive, but they reduced some some charges for us. Although our moving day was less stressful than it might have been, our pickup day was marred by the appearance of our bedpost with a big hole in it. Our filing cabinet was dented, tea kettle handle was broken, and the other bedpost was also dented. We have not opened the other fragiles and I am worried about their condition. We have not yet filed claims but will do so.

THEY LOW BALLED THE COST AND HELD MY THINGS HOSTAGE UNTIL I PAID FOUR TIMES THE AMOUNT. THE MOVERS WERE OFF THE STREET, DAY LABORERS, AND DIDN'T CARE ABOUT WHAT THEY WERE DOING. AS A RESULT OF WHAT THEY DAMAGED I FILED AN INSURANCE CLAIM FOR THE DAMAGES. THEY SAID THEY DID NOT RECEIVE IT IN TIME.

WERE ONE HOUR LATE BUT CALLED TO LET US KNOW THAT THEY WERE RUNNING BEHIND ON THEIR MORNING JOB. ORIGINAL ESTIMATE WAS FOR A FOUR MAN TEAM, THEY SHOWED UP WITH THREE BUT REDUCED THE PRICE AND STILL FINISHED IN 3.5 HOURS.

THEIR ACTUAL FEES CAME IN MUCH HIGHER THAN THEY ORIGINALLY QUOTED ME, BUT THEY WERE VERY VAGUE AS TO WHAT DROVE UP THE COST. THEY FORGOT TO TAKE ONE BOX FROM THEIR STORAGE FACILITY TO MICHIGAN AND HAD TO SHIP IT LATER. THEY COULDN''T ARTICULATE WHEN THEY THOUGHT DELIVERY WOULD BE COMPLETE. THE ONLY POSITIVE IS THAT THEY WERE AT MY HOUSE EARLIER THAN THEY SAID THEY WOULD BE THERE.

THEY ARE NOT THE BEST PRICE. THEIR HOURLY RATE IS THE BEST OF THE FOUR WE CALLED. HOWEVER, THEY HAD MANY HIDDEN COSTS AND THEIR PRICES FOR BOXES WERE OUTRAGEOUS (EVEN THE ONES WE GAVE BACK TO THEM FOR REUSE).

THEY WERE GOOD