Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
MELISSA G.
10/2006
mattresses
 + -1 moreThey delivered the new mattress and removed the old one. In the process, they broke a stained glass window which is nearly 100 years old and is part of a set of 3. It is very expensive and impossible to replace the glass to an exact match. I went into the store with pictures the very next morning. The sales person was very nice and said to go ahead and have the window repaired, then submit a copy of the bill and the company would reimburse us. He also said the district manager would contact me - that didnt happen. I called and talked to the sales associate again and did receive a call from someone different the next day. This person told me to fax a copy of the repair estimate and pictures of the damage, which I did the same evening. A few days later, another person called and said the drivers denied any damage and the company would not pay anything.
Description of Work: We purchased 1 king size mattress and low profile box springs from Back To Bed on Lincoln Ave. They delivered the very next day and the mattress is comfortable. However, the delivery was a disaster. We have lived in our house 11 years and in all of the times we have moved furniture up and down the stairs the windows were never harmed. The movers were careless and I think they let the old mattress slide down the stairs so the top corner of the mattress crashed into the window. This accident has led to much stress. We subsequently bought another mattress of the same brand from Wickes Furniture and the difference in customer service was tremendous.
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$1,600
Contact information
6160 N LINCOLN, Chicago, IL 60659
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Service Categories
Mattresses
FAQ
BACK TO BED is currently rated 1 overall out of 5.
No, BACK TO BED does not offer free project estimates.
No, BACK TO BED does not offer eco-friendly accreditations.
No, BACK TO BED does not offer a senior discount.
No, BACK TO BED does not offer emergency services.
No, BACK TO BED does not offer warranties.
Contact information
6160 N LINCOLN, Chicago, IL 60659