Ashland Lock & Security Solutions

Perfect. Always professional and they got the job done and made recommendations on lock maintenance.

On the initial install, one of the deadbolts functioned and the other did not. It was about two weeks later that they came with a replacement. I knew it had to be special ordered from the manufacturer but was a bit concerned that I had to reach out a couple of times to see where we were in the waiting process.

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When our condominium building intercom system started working erratically, I called several locksmiths for estimates on repair or replacement. The employees at Ashland Lock spent time with me on the phone discussing my options before sending a technician to give an estimate. The estimate corresponded exactly to what we discussed in advance, however, the technician went on vacation without sending me the written proposal and it took several phone calls and confusing conversations before it was emailed to me. I opted to replace the existing intercom panel with a more weather-resistant model. The technician was prompt and efficient. The new intercom panel looks great and functions well. The only downside was that the project cost an extra $50 for a back panel (which the technician also had to leave the site to acquire) -- the new intercom was smaller than the previous model -- the initial estimate might have taken the size difference into account.

unknown

Their proposal was quick.  They were very timely in their initial response.  After the initial installation, they did a lot of trouble shooting for us over a period of two months.  It was great that they did the troubleshooting for us.  They were really helpful with the troubleshooting.  It was a good price.