A-1 FAMILY CONTRACTORS INC

"THIS CUSTOMER''S SERVICES WERE PROVIDED BY A NEW EMPLOYEE WHO HAS SINCE BEEN LET GO. WE MADE EVERY ATTEMPT TO RECTIFY THIS SITUATION IN A PLEASANT MANNER, YET THE CUSTOMER WOULD AGREE TO NOTHING. THE COMMENT ABOUT THE DRY CLEANED ITEMS IS FALSE. THE CUSTOMER WANTED THEM DELIVERED TO HIS DOOR, NOT ALL TOGETHER AN UNREASONABLE REQUEST, BUT TO NEGLECT OTHER CUSTOMERS TO DELIVER A SUIT IS NOT SOMETHING WE WOULD DO. AS TO THE LENGTH OF TIME, THE LAW STATES A PAINT JOB MUST BE PRESENTABLE FROM A CERTAIN DISTANCE. THIS CUSTOMER WAS LOOKING AT THE WALLS FROM 6" AWAY AND LEAVING POST-IT NOTES FOR THE ERRORS TO BE FIXED. WE, OF COURSE, ATTEMPTED TO PLEASE HIM, BUT TO NO AVAIL. TO OUR FUTURE CUSTOMERS - WE ASSURE YOU THIS IS NOT A COMMON HAPPENING AS EASILY REFERENCED BY OUR BETTER BUSINESS BUREAU RATING. TO THE CUSTOMER - AGAIN, WE APOLOGIZE FOR ANY INCONVIENIENCE AND EXTEND AGAIN A 25% OFF COUPON FOR ANY FUTURE SERVICES. THANK YOU - A-1 FAMILY CONTRACTORS INC."

"THIS CUSTOMER CONTACTED ME IN A DISTRESSED SITUATION. HE HAD PURCHASED A NEW CONDO AND NEEDED THE WORK COMPLETED BEFORE MOVING IN. HE WAS CLOSING THE FOLLOWING WEEK, AND WE HAD FROM 2:30PM ON TUESDAY TO NOON ON THURSDAY TO COMPLETE ALL WORK. AT THE TIME, WE HAD A 3 WEEK WAITING PERIOD FOR ANY WORK; HOWEVER, I CONTACTED OUR CURRENT CUSTOMER AND MADE ARRANGEMENTS AND CONCESSIONS WITH/TO THEM (THUS, THE 20% DIFFERENCE IN PRICE). WE COMPLETED THE WORK, WHICH WAS PROBLEMATIC DUE TO POOR BUILDING MANAGEMENT AND INFORMATION, WITH TIME TO SPARE. I WAS MADE AWARE OF THE DAMAGE THE SAME DAY. I INFORMED THE CUSTOMER THAT THE SCRATCH ON HIS DOOR WAS NOT PREVENTING OR HARMING ANYTHING, AND I HAD OTHER CUSTOMERS TO ATTEND TO FIRST, AND WE WOULD FIX THE DOOR TO HIS SATIFACTION WITHIN A REASONABLE AMOUNT OF TIME. THE FOLLOWING WEEK AN UNGRATEFUL AND THREATENING LETTER WAS RECEIVED THREATENING TO HOLD BACK FINAL PAYMENT, WHICH I HAD NOT ASKED FOR. I FIXED THE DOOR AND ASKED HIM NEVER TO CALL AGAIN."