123 Remodeling

We just completed a bathroom project with 123 Remodeling. We were very pleased with our end result. It was our first time doing any work on our condo that was converted to a condo about 20 years ago and we have been in it for 15 years. The quality of the orriginal work was not great and there were many little quirks to work around. This was our first time contracting for any work in the remodeling/design area. Brenna and her team were very helpful, organized and easy to work with. She helped us get high quality materials and an absolutely georgeous bathroom with a dream shower. It was more money than we had hoped to spend on the project- but worth it in the end and not having to coordinate or arrange any of the many details was invaluable. Highly recommend!!

We have used 123 Remodeling twice: a kitchen remodel, and a bar installation. Both experiences were exceptional and we couldn't be happier with our new beautiful kitchen! Ariel and his team are responsive and reliable. Our project manager Renata offered a nice selection of materials. They guided us through the process in detail, provided updates on order status and installation dates, and delivered on schedule. In both experiences, the work was excellent and timely. I highly recommend 123 Remodeling and will say with confidence that we will be their customer for life!

Alex was very friendly and easy to work with, which was why we went with him initially. There, however, proved to be many issues during our kitchen remodeling process. It took 5 months to complete the kitchen remodeling of our condo. The first issue was when the wrong cabinet size was ordered for above the refrigerator. Our cousin, who is an architect, initially drew up a plan for us, which we shared with Alex. Instead of taking his own measurements, he went with what we gave him and resulted in the wrong sized cabinet. Perhaps we should have made him take his own measurements, but this was our first time doing anything like this. What was really disappointing was that he had us pay for the wrong cabinet that we can't use now - it was about $500-$600. We offered to pay half, but in the end, we were stuck with the cost and the cabinet. Throughout the project, we felt as though there was a lot of miscommunication between Alex and his 2 workers. There would be a run-through of the day's plan in the morning with Alex, usually over the phone. Then when we came back home after work we would often find something that was not as we discussed. The workers would usually sound confused or not on the same page as what had been discussed. A couple of times, we would have to offer possible ideas on how to do something when they initially said it couldn't be done. Craftmanship wasn't the best either with cabinets not matching up perfectly and backsplash tiles not being completely flush with one another (which became quite apparent when we had under-cabinet lighting installed). One day, the white paint didn't match along the ceiling around the vent - luckily we noticed it and had them fix it. Honestly, the team was nice but it turned out to be a very grueling process that took 5 months when it could have probably been done in less amount of time. We are pretty happy with our kitchen now but the whole experience left a bad taste in our mouths.

It went incredibly smoothly.  They were completely professional throughout the process.  If I ever had any questions they were great about getting back to me the same day with answers.  

I had three estimates. One was very high and the other two were basically the same. I chose 123Remodeling because they had a lot of experience working in high-rise buildings. My condo had not been renovated since the 1970's. My project manager, Ariel Darmoni, was always accessible and responsive to all of my ideas and wishes. Nothing was too much or too difficult. I am a very particular person and 123 fulfilled all of my dreams for this condo. Due to his experience, Ariel often had design ideas that were better than mine and/or saved me money. The workmen were very professional and also very responsive. I am 100% delighted with the finished project and with my experience with 123Remodeling.

Everything went great! From initial contact to quoting to installation, Ariel and 123 Remodeling was a breeze to work with!
Always super responsive, easy to work with, and very reasonably priced. Ariel went to Menards to actually pick up the doors and sent me text pictures of the various options with which I could choose from and him to buy.
The worker who actually built the closets was super friendly, clean, and very efficient with his time.
I would absolutely use 123 Remodeling in the future for projects that I know I have coming up!!

Fast, reliable and dependable! Very reasonable too.

They are excellent. They know how to treat people and their marksmanship is excellent.

UPDATE! (July 27, 2012):

After reading my review on here, the owner of this company contacted me to explain a few things (the situation was quite specific I had no doubt he remembered who I was).

He was extremely apologetic for what I experienced and explained that the project manager mentioned below should have never accepted this job. They do kitchen and bathroom remodeling, not jobs like this, and even though the project manager felt he could do the job, it was not what 123 Remodeling does. I was also told that the project manager was no longer with the company, which was good news for them as I felt he really was not professional, and in hindsight looking at the job a year later, blinds starting to fall out of the wall, he didn't do a good job.

With their apologies, 123 offered me the $200 I was wrongly charged for the second-half of my installation. In return, I agreed to let you all know of the experience, and I have moved as many grades as possible to N/A. To be fair to their business listing here, 123 Remodeling does not install blinds and my experience should not reflect on their core competencies, nor do I feel I can express my judgment on those competencies. I have left my original review below, simply because I stand by how I felt at the time and feel it's still valuable information, moreso for the individual who did the job and not the company who employed him. Please do not judge them for remodeling work based solely on my experience.

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The person from 123 I worked with was hard to get a hold of from the get-go, but when I spoke with him seemed nice enough so I moved forward. I was originally quoted $500 plus $50 to pick up the blinds for me since they were too long to fit in my car. They arrived as scheduled but did not bring a ladder tall enough to use in my place. Luckily our building has one and they used that.

They installed two of the three window coverings the day they were scheduled. Unfortunately, the track for the third installation was bent so we could not complete the job. The project manager walked away agreeing to come back and finish the job without additional cost since I paid them the aforementioned amount for a whole day of work (clearly my mistake).

I had the replacement parts set to their office. After weeks of not hearing back from them (I had gotten busy with work so it fell off my radar), I finally started calling. Calls and emails to the project manager I was working with went unanswered. I finally looked up someone else on 123's website and ended up calling the head of the company. It seems that the address was incorrect on the shipment and that they had finally received the item and it was sitting in his office - for weeks. Additionally my project manager's phone was not broken because his colleague was able to call him and get an immediate answer.

We scheduled a time for them to come out and install this last piece. They then informed me that it would be an additional $200 for half a day of their time. I reminded them of what we discussed months ago when they left my place last and he had no recollection of it. He said he was there all day and that I paid them for that day. They weren't, in fact, there all day. They had left shortly after 3pm because I was out the door and to the airport for work. Their time at my place that day also included a two hour lunch break. The length wasn't so much their fault as service at a local restaurant was slow (as it tends to be there), but it just added to the hours they weren't working for me that day.

They had my blinds, though. At 8+ feet in length, the track was not something I was able to transport myself, nor at the time did I feel ilke going out and finding someone else to to the job, so I agreed to the $200 just to get the job done. They arrived on time as promised and finished the install. When they realized that the system was installed improperly, rather than fixing it, they removed a part making the blind motion functional, but not properly.

The members of 123 I dealt with seemed like nice enough people, I just didn't find them very honest, professional, or responsive. Surely there are many other companies like them in a town this size who are a bit higher caliber and into having my business (mentions of things I was about to remodel in my home to the project manager (services they tout on their website) went in one ear and out the other. You'd think they would have offered to give a quote!)

The overall estimate seemed to be ok but every step of the process seemed contradictory and I was losing confidence. There had already been a handful of calls between us just getting this far. He'd also indicated that getting started on the job would be a 3 to 4 day process and that too had already changed to 4 to 6 days. I had a tenant to deal with. My confidence in the professionalism and confidence with this company began to wain as these services they offered seemed a bit discouraging with each conversation. Since I had to pay the estimate and now I'm out the $150 for not continuing service with them I see on Angie's List they are FALSELY ADVERTISING, that they DO service this area, and DO NOT charge a service fee or travel charges. I am filing this complaint with Angie's List and hope to come to resolution. BUYER BEWARE!! Regarding the above I called them and spoke to the general manager. He was sympathetic and apologized. He said I was charged for an estimate in error. He promptly refunded the money I paid out.

This was our first major renovation on our first home and it was a nightmare to say the least. The project started smoothly enough with quick turnarounds on quotes and selection of materials. Once the actual "construction" phase kicked off is when the problems started. After waiting an extra week for the cabinets to arrive and after 1/2 of the cabinets were installed, I came home and had to stop the work. The project manager had ordered the cabinets in the wrong color. After contacting the company, he actually tried to convince me that we had selected that color, and if we wanted to the correct color (the color we originally selected) it would be another 3 weeks and thousands of dollars. After a few days of verbal sparring, we decided to get the cabinets painted in the correct color instead of ordering all new cabinets. Under that agreement, we were told that the refinished cabinets would have the same 1 year warranty as the orginals. After waiting a week, the project manager shows up with the cabinets that he personally inspected to make sure they looked okay. Once they were installed, it was obvious to everyone except the project manager that each door was a slightly different shade of white. After getting the president involved, the cabinets were removed and refinished again with another 1 week delay. Finally, we received an acceptable set of cabinets on the 3rd try and we thought these people were out of our lives for good. Fast forward a few months and we notice some issues with the paint on the cabinets. It was the same problem in the same area for the majority of the cabinets. We contacted the company and were told that they would not be willing to pay for refinishing because they had no guarantee that we weren't damaging the cabinets. No amount of arguing or logic could convince them that we didn't damage the cabinets ourselves. Overall, terrible project management and even worse customer service. Bottom line, do not use.

The came to give an estimate, and I gave them a sample of the tile I wanted. They located the tile and gave me an estimate. I gave them a downpayment, they came twice: once to install tile and another day to put in the grout. Nice job, cleaned up well.

Over all it was as pleasant as a remodeling job could go (my opinion). Some days they were late but they always let us know and there project manger was always coordinating operations and making sure that the project goes as seamless as possible.