Gilkey Window Company Inc

The installation went well, the installers were on time and performed the work in an expeditious manner. Their "after job" cleaning routine was outstanding which included clean all the surrounding molding. The installers were able to retain the existing molding that surrounded the six windows which eliminated the need to replace it which saved their time with the installation We were certainly use Gilkey again for any future window or door needs

Salesman was punctual, prompt, and knowledgeable. He did a good job of explaining their windows and the manufacturing and installation processes. Gilkey's technology is a little behind the times, but they manufacture the windows they sell, which at the time was a big plus for us. Ultimately, we didn't choose them, because their price for vinyl windows was similar to the price we were quoted for fiberglass windows from another provider, and that made their bid inferior.

The first thing that impressed me about Gilkey was that they are indeed "no pressure". The other super-highly-Angie's-list-rated provider was all over me from the first step I took into their showroom. And their rep was very ungracious upon learning they were not awarded the work. The Gilkey rep was amazing in this passion for educating the consumer and the knowledge I gained was much appreciated. The process flowed quickly and professionally once the ink on the contract was dry. A long-tenured Gilkey supervisor came out to properly measure for the new windows. And he came back to check again taking photos. The Gilkey office people worked in lock-step with my townhome owner's association to exchange all the info required on both sides. The windows arrived in the projected time-frame and an appointment was made. Two installation crews came out and had the job done on one day. The installers were amazing in how quickly and efficiently they worked. They obviously took pride in their craft. And the supervisor stopped by to check mid-day. Clean up was immaculate. The new windows are great. The house feels amazingly more comfortable with obviously more even temperatures and much-improved insulation throughout.

Well, on the first install it went okay besides the fact he screens fit so poorly we couldn’t open our windows without bugs getting in and less than a year later the custom color on the high cost fiberglass windows and sills, started chipping away. They then reordered replacement windows and we waited for almost a year before I finally called and asked what was going on with them. I asked Todd in Service if he forgot about us, and he informed me and assured me, that the custom windows and sills had been in their warehouse for a long time. I asked how I knew they were still going to be in good condition after being there and banged around. Todd told me he was personally going to inspect them and they would be perfect. I asked what the heck happened and why did I need to do the follow up on this! I asked what the heck happened and how did we fall through the cracks??? Todd agreed it shouldn’t happened but yes we had slipped through the cracks. I insisted on a follow up call from Mike Gilkey and again no follow up call or visit, I was reassured I would be hearing from Mike Gilkey. This has been over eight months ago and I STILL HAVE YET TO HEAR back from Mike Gilkey or anyone at Gilkey Windows!!! I am a very patient person but this is RIDICULOUS. When the second set of windows were installed, the screens have small slits in them and I am so furious I can’t bear to call them to deal with it. To top it all off, now the windows are leaking from the side, top, and the bottom sill. I am outraged at the cost and terrible customer service. I WILL NEVER use this company again!!!!

Excellent to work with.

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It was put in on time. It was put in well but the service was not that good afterwards. They responded to calls and they did deliver on time but as for satisfaction, I would have to bring responsiveness down to a "B". The workers were very professional.

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Sales person was very professional and made all the right follow-up contacts.  The installation crew was also professional, answered all the questions, laid drop clothes where needed, cleaned up afterwards and gave us a list of final instructions.  A job well done in an industry that can be "questionable" at times.

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The process went very well.  I researched 6 companies and had bids from all six.  Prices ranged from $5300 to $10,000.00. The sales person from Gilkey and three other companies were all prompt and professional, Followed through on all questions. The sales person from a discount store acted like I was an inconvenience, not a customer. The install manager from Gilkey was also very prompt and professional when he came to confirm the measurement and the order
My decision to go with Gilkey was based on recommendations from friends, the fact that I could go to a showroom and see the doors, the installation was not outsourced, and the price.  I wanted to be sure that if there was a problem during installation I could directly call the company that took my money.  
I was given an 8 week delivery time.  The doors were ready in 4 weeks.  The installers were on time, completed the job in one day, cleaned up after themselves and made sure I was satisfied with the doors before they left. 
The doors have made it through a very tough winter.  I have not noticed any visible air or water leaks. 
So far I'm very pleased with my purchase and have gladly recommended Gilkey to others.  The challenge with replacing this type of door and/or windows is that you need to be engineer to fully understand the purchase.  All companies highlight the benefit of their product and try to up-sell on product/glass.  There is just no way to know if the extra cost is worthwhile.

Install went very well.  We love the windows. We have had the perfect weather to test these babies. We had 50 mph frigid winds recently and no leaks. Normally that kind of wind would wake me during the night. Slept right through. Today we woke to sub-zero temps and both my husband and I noticed how comfy the house was. Before we would have been aware of the temps outside. 
One of the reasons we went with Gilkey was they had basement windows, and they are great. The egress window is very cool. 
The only complaint I have is not with the windows, but with what happened with my order. Long story short, my window were supposed to be finished 8 to 10 weeks out. I called at 16 weeks (I was busy with my mom who had a stroke) wondering where my windows were. Turns out, our order did come in around scheduled lead time, but they dropped 2 of our windows which were reordered. No one told the person in charge of orders there.  They did respond quickly and professionally once this problem came to light. So I would recommend calling them at 10 weeks to make sure things are going right. Unfortunately, our install then had to be rescheduled 3 times because of weather (not Gilkey's fault).
In 2008 we had a few windows replaced by Feldco. Terrible, Terrible, Terrible! We had these windows replaced by Gilkey, as well as the original construction grade windows. The bottom finish on the outside of the Feldco windows was cheap and bendy. What a difference in craftmanship. Gilkey finished off the windows beautifully and professionally.
 I'll update my review in the summer once we have experienced opening and closing them more.

6/02/14 update: Love the windows! Function very well and smooth. Double hungs:top stays in place when you close the bottom half (the Feldco did not). The window stops that you use when you want to have the windows open a bit, but prevent further opening work great (Felco's I had to get something pointy to push the "button"). Patio door and screen open & close very smoothly.  All the windows are very well made. We had a hot, humid day recently and were able to just run the fan on the HVAC system and not the AC and kept the house very comfortable all day (we had done that previously, but eventually needed to put the AC on later in the day. I think the Gilkey windows definitely kept the heat out and coolness in). The basement windows are so sturdy.

I hope this helps people. It was very hard to find real info out there on actual windows not just the sales pitch. It's such a huge purchase and as you can see made a mistake initially with Feldco. 

Oh, one more thing. My daughter's cat messed with the screen on the patio door. I called Gilkey and they will replace the screening for free! Thank goodness. We also live on a golf course & already knew they would replace any window damaged by golf balls for free,

In spite of the very cold weather, the installation went very smoothly.  On the first day, Wesley and his team member removed the windows and worked on the inside to install and seal in 19 new windows.  On the second day, Wesley and another team member worked exclusively outdoors to finish the trim work on all windows.  They were very careful of the plantings surrounding the house and were very neat and clean about taking care of scraps and waste and disposing of these.

Jay the salesperson is very knowledgeable. I learned more about windows from him than I ever knew. They were very good with communication and very clear with price and process.

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I love my Gilkey windows! I expected much higher cost and I expected to be told that I couldn't get windows exactly the size of the existing windows. Instead, the price was very reasonable and I got the windows I wanted. I really appreciated the estimator's guidance on ways to cut down on the cost without giving up the look I wanted. I told them how important a quick installation was because I had to get the windows in before my exterior could be painted and we were running into Sept/Oct. They came through just in time and were very good at communicating the process. The installers were terrific. They arrived on time, were very careful to protect my furniture from construction dust and cleaned up wonderfully. Too bad I don't need any more windows!

We were promised the order in 8 to 10 weeks and 8 weeks later after placing the order with saleman Don, we received a call from install supervisor John that our order was in and we scheduled a date convenient to us for delivery and installation. On July 30th and 31st Peter and Andy were the Gilkey workmen at our home responsible for the installation. They did an amazing job installing all the windows and sliding doors and front doors. Their workmanship was complimented by our builidng department in Lake Zurich which supervised the job due to the requirements of permits in LZ. We have been extremely happy with the windows and doors and can tell that the house is sealed better than it was previously by the noise reduction we have experienced. We are looking forward to a definite savings this winter on our heating bills due to the windows and doors excellent construction.
From sales to service, Gilkey has provided us with an outstanding product and we only wish we had gotten new windows and doors 5 years ago!
Our salesman Don met with us in May...no pressure and explained the varierty of windows and doors offered bu Gilkey. Our install supervisor John was responsive in returning calls with our questions and saw to it that we were happy with our windows and doors installation. Peter and Andy, our workmen, worked long hours and were conscientious in cleaning up after  the debris from removing and installing our windows and doors.
Would I recommend Gilkey...most definitely!

Their pricing was reasonable. Everybody was courteous. They showed up on time. They took care of whatever cleanup they had to. They left everything just the way as when they first came.