AIRPORT GLASS & MIRROR COMPANY INC

Overall, very pleased. I did supply them with a used tarp from my garage so that I wouldn't have a million shards of glass embedded in my wood deck as they removed the shattered portion (only the outside pane had shattered) before removing and replacing the complete thermopane unit. I was surprised and a bit disappointed that they didn't have everything they needed (no shop vac, tarps, or glass cleaning supplies on a glass truck?!). Work was done to my satisfaction.

GREAT PRICE, BUT GAVE LITTLE PRODUCT OR WARRANTY INFO. REFERRED TO MANUFACTURER, WHO WAS INEPT AND COULD NOT ANSWER QUESTIONS (MAYBE THAT'S WHY AIRPORT DOESN'T HAVE THE INFO I WANTED.)

BETTY IS WONDERFUL! SHE RESPONDED TO ALL MY CONCERNS IN A VERY TIMELY MANNER. INSTALLATION OF THE THERMOPANES WOULD HAVE BEEN SEVERELY BOTCHED HAD SHE NOT INTERVENED AS A RESULT OF MY PHONE CALL TO HER TO COMPLAIN ABOUT THE WORKERS. BETTY SENT ANOTHER INSTALLER OUT LATER THAT DAY TO CORRECT THE THERMOPANE INSTALLATION SINCE THE ORIGINAL CREW MADE SOMEWHAT OF A MESS OF THINGS. THEY WERE UNFAMILIAR WITH MY WINDOW TYPE AND HAD DIFFICULTY REMOVING THE OLD THERMOPANES. IN ADDITION, THE INSTALLERS GOT SILICONE CAULK ON THE SHRUBS AND TRAMPLED THE FLOWERS NEAR THE SHRUBS. SHE GAVE A GENEROUS DISCOUNT BECAUSE OF THIS. THE SCREEN MEASUREMENTS WERE NOT ENTIRELY ACCURATE. ONE OF THE SCREENS HAD TO BE MADE OVER AGAIN. THE INSTALLER FAILED TO ACKNOWLEDGE THAT THE SCREEN WAS NOT THE RIGHT SIZE AND USED LOTS OF "CLIPS" TO KEEP THE SCREEN FROM MOVING AROUND. ALL SCREENS WERE SOMEWHAT "OFF", BUT THIS IS LARGELY DUE TO MY WINDOW OPENINGS NOT BEING PERFECTLY SQUARE. THEY DID THE BEST THEY COULD DO.