
Mr Sandless
About us
We are the largest wood floor re-finishers in the world. Completely 100% dust free and certified green. Most jobs completed in just 6 to 9 hours and you can walk right on your floors as soon as our service is complete.Call us before you sand!
Business highlights
Services we offer
Cabinet refinishing, Ceramic tile and grout refinishing, Laminate, VCT refinishing. Carpet, Vinyl, Wood floor refinishing, Wood installation, and interior concrete, sheet vinyl
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
0% | ||
7% | ||
13% | ||
0% |
"Thanks for the review we appreciate your feedback. Water stains require board replacements as discussed prior to refinish. I am speaking in behalf of all floor refinishers when i say DO NOT DRAG YOUR HUTCH ACROSS YOUR NEWLY REFINISHED FLOORS!!!! its going to leave a mark on any finish. Good news is we can fix that."
"Thank you for the positive review [Member name]. We appreciate your business and was nice working with you both.Paul"
Paul and Karrie were a great husband and wife team who did a beautiful job restoring our hardwood floor. I would recommend them to anyone interested in a quality job.
"Thanks for the great review. It was nice meeting you both. Happy Holidays. Thank you from Mr an Mrs Sandless"
He explained that he could not fix the grain in the one bad area but he could clean it up as well as the rest of the floor.. The faded and discolored areas could be "blended in" with the rest of the floor and then a high gloss finish put over the entire floor. We agreed to proceed.
Once the work was done we were totally unsatisfied. The floor did not look any cleaner. The dirty areas were still dirty, now just dirty with a good shine. The areas where there were some discoloration were not blended very well at all. In fact the lines where it was supposed to be "blended" stood out now more than before the work was done. In addition, the finish that was applied does not seem to be very hard. We have two small dogs and , of course , their toe nails scratch the floor but it is much worse now than it was on the original finish that was on the floor. Also, there are three splinters or cracks in the floor that were not there prior to the service. On the Website, it clearly states that "using state of the art equipment we get your floors down to the fresh wood..." When I asked the local franchisee why that didn't happen he said that was some other service the company offers. This was never explained to us prior to the work and this other service was never offered. Very confusing.
They offer a 100% Money Back Guarantee but I was told by the local franchisee that he would settle for half the original price quoted. I contacted the Corporate HQ and they said I was obligated to pay the full amount so they felt the local franchisee's offer to settle for half was fair...not sure where that 100% Guarantee comes in.
In conclusion , we did settle for paying half of the quoted price. In my mind that was money just thrown away because I am now still going to have to pay to get the floor sanded the normal way or replaced.
"We are not sure what Mr (member name removed) expected, but it sounds as if he expected Mr Sandless to sand down to fresh wood that is not what we do. The website information is clear--getting down to fresh wood is "dustless refinishing" the service he contracted was sandless refinishing.We also recomended a full sanding and Mr (member name removed) and he declined. I have posted pictures of this job along with this response to show we performed an exceptional job for a great price, in one day."
"Thank You for the Great review. Was a pleasure working with you both. Take care Paul and Karrie Mr.Sandless :)"
sanding, no foul odors, & they were finished in one morning! My
floor looks great and it is guaranteed for 5 years!
"Thanks so much glad your happy with our service . I know you meant there was no messy sanding since we dont sand .thanks again. Paul & Karrie Mr Sandless"
Licensing
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