Roto-Rooter Plumbing & Drain Services

After a sewage overflow they tore up the bottom two feet of the walls and the flooring. They also repaired a section of old clay piping in the yard.

Terry Hannam was very freindly,prompt service called and was in here in no time at all, great work! Will definitely call them again!Thank you so much !

It's perfect! They were on time and professional.

Very well, this was the second time we had hired them, the first to clean out our sewer line.

It went great!!! Not one complaint. Very efficient .

We got first a person coming July 3rd evening -- could not fix the faucet. A plumber came (from Danville) July 4th and fixed the faucet. He could not repair the old one, so he waited until I could buy a new one. Overall, extremely professional. It was a good surprise to get good service on July 4th at a decent price.

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It went great! They dug up as little of the yard has possible. An they replaced the dirt evenly. We seeded it and you can hardly tell 6 months later where it was dug. No problems with drainage either!

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Everything was perfect except they failed to inform me (or I neglected to hear) that I needed to contact an electrical contractor afterwards to hook up the new sump pump - which led to a basement flooding situation. This company, however, was first rate overall.

Had a sewer backup and rented a 100 foot long main line auger. The auger went out basically 100 feet and found a few minor roots, but the backup persisted, and I knew that I needed something longer. So, I called various companies and these guys had schedule availability, and they assured me that they had an auger that could go more than 100 feet. I've had this done before, and it has been around $200. The desk person said that they would call me again when they were and quot;on the wayand quot;. On the call back, I again verified that they had an auger that was more than 100 feet. I was assured that they did have. Well, they get there, and they don't have an auger that is more than 100 feet. BUT, they have the ability to and quot;jetand quot; the line out past 100 feet, and and quot;you get a free video of the line to make sure it is clean afterwardsand quot;.... All for a mere $419. I didn't care about the video, but I needed the sewer fixed. So, rather than continue to go through the hassle of finding another company, etc etc... I told them to go ahead and do it. So, they jetted the line. The backup drained away, and the video was scheduled for the next morning. Next morning arrives. The video guy comes, and does a good job with the video work. He gets down the line about 90 feet or so and finds that the sewer line had broken and was mostly blocked. It was going to have to be dug up and replaced. Upon using his nifty finder tool, he determined that it was right on the edge of the street. He said this was going to complicate repair as they'd have to dig up a bit of the street. Long story short, I ended up getting a quote to fix that little section for about $7,000 and change. The guy was friendly and professional. And, in retrospect, it was a great thing to have gotten the video. Points to them for that. :) I shopped around and found a company that said they thought they could fix the problem without getting under the street for about $1,500, and if they had to go under the street it would be $3,000. And, the quote included replacing the broken section as well as the remaining and quot;olderand quot; pipe back about 10 feet to connect with newer, which greatly reduced the odds of future problems.

Josh was the tech and he was excellent. He was very professional and compassionate. Jason, the manager was great too. I would recommend them to anyone. Please see second review of Roto Rooter service on this property. The job that was started in December was finally completed in July.

It took awhile to get it done as far as Roto Rooter kept postponing our installation due to emergency things kept coming up for them that they had to get to first. But our basement was dry and it wasn't suppose to rain anytime soon so that was ok. But I would have been upset if our basement kept flooding b/c we did not have the new pump put in yet. The guy did a great job and it only took him a few hours to install everything. It was a bit pricey but RR had the best price out of 2 different ones we got quoted (other was Mike's Plumbing). We also had a shower issue (leaking into our basement, our brand new shower at that) and he said he could fix that too and wish we would have told him and he could have done it that same night but it was getting late. When my husband originally called RR for both issues, they said they were sending a drain specialist for our sump pump and would have to send a plumber for the shower. But come to find out the guy that came was both and so we could have saved some money. So the RR staff were not correct. The guy ended up coming back and fixing our shower in a matter of minutes (the shower head had come lose from the piping in the wall and that was why it was leaking). But overall, I was very pleased with RR. Specifically, Jared who was our plumber who did all the work.

I was very happy with their service. A few days ago, there was a small leak. I called them and they immediately came back out and tightened up some things. It has now stopped leaking and I'm very happy.

They never fixed my problem and kept charging me. They also charged to go shopping for supplies which was not common. Responsiveness is an A because they want you money.

The initial call was because my sewer line wasn't draining well. They responded very quickly and very professionally. They cleaned out the line and everything was working better. I had them come out and inspect the sewer line with a camera (for free). I saw a portion of the sewer line was very broken. This was on a Friday. I scheduled to have it replaced and they came out on Monday. The next crew was also very professional. They had taken care of permits and licenses from the city. and dug up the pipe while minimizing the damage to my yard. They replaced what looked like an old broken clay portion of the sewer line. Within hours, they had filled the dirt back into the hole. Everything is working very well right now.

I had somebody else come and do the job. They did try to find the backup though.

Unless you are made of money, I would not use Roto-rooter for sewer line replacement

My boyfriend is a construction worker he does most work for house. The cleaning the sewers is one thing he could not do. So we used Roto-Rooter Group They said they completed the service But they didn't! They said after putting in camera now are drain pipe that we will need to replace the piping said it was cracked and they're going to charge us $2000. We called to get the second opinion. And they didn't even clean the sewers out. I had to pay another company to do the work. And when I contact Roto- Rooter they said I could sew them in court But I wouldn't get anything. I would not recommend them at all.

They got out the same day. They got out quick. I didn't have to wait around for them. When they got out here they sliced up the work real good and got it done real quickly. Their price was very fair.

I had the wrong shutoffs for the job but had everything else. Plumber used shutoffs he had on his truck.

Don't ever forget to check a furnace/airconditioner you've had installed in an attic--especially if you've just had any kind of work done on it to make sure they've done the work correctly and completely.

I paid $119 for the job, after getting a discount of $25. The guy that came out told me about the discount coupon that I had. I hadn’t known about it before. It was very nice and honest of him. He was very friendly. He answered all my questions regarding some plumbing issues. He came out within 5 minutes of the allotted time that was given to me. I was very pleased with his service. I will definitely use this company again in the future.

We had a clog somewhere in the line between our house and the tie-in at the street. Things were getting backed up and coming into our basement sink. I called Schoonover and they took my info and said a technician would call me back. I NEVER got a call back at all. After around 3 hours of waiting ( I would have waited longer if tSchoonover would have called and gave me an approximate time they'd be coming by or an acknowledgment that they got my info) I gave up and called Roto-Rooter. They guy who answered the phone said his guy was out on a job but would call me back. LESS than 10 minutes later I got a call from Blaine. He was funny when I called. Teased me and asked what I did to mess up my plumbing! He made me chuckle! I appreciate a sense of humor! He said he was on a job in Rantoul and knew I was in a hurry since it was my Dad's 50th birthday party that night. He said he's going to try and get here as fast as he could. Boy, he did!! He even called me when he was leaving Rantoul to let me know that he was on his way. I appreciated that. He showed up, got right to work. He blasted out some tree roots. He was careful to use low pressure then followed up by high pressure. He wanted to be sure that none of the water backed up and came into the house. He blasted things out and at no extra charge, he put the camera down the line and told us right where the tree roots are causing the most blockages. He went even further to tell us how to help keep the tree roots from growing in the spring, which could cause more blockages. I'm sure he could have made more money by not telling us that, but I really appreciate that. I expected the price to be much more expensive. A couple years ago we had a guy come and snake the same line (no high pressure blasting) and it was $175. We had a $25 off magnet and the total was $219. The great job that he did I'm sure will last a long time. It was worth every penny. It's nice to have prompt service by a very polite guy with a sense of humor. Blaine's personality and punctuality is much appreciated. Next time we need plumbing/draining services we will be calling Blaine at Roto-Rooter. Thanks again Blaine!