Ray's Heating & Air Conditioning

Did not want to do

I called Ray's in somewhat of a panic because I was worried they wouldn't be able to come out soon and maybe my 14-year old furnace needed something major. The person who answered the phone was courteous, apologizing that they couldn't work me into their schedule that SAME DAY until 3:00. I was ecstatic. Lou arrived promptly, quickly found the problem, replaced a $280 part, and checked the filter. He said I had a few more months left in the filter so didn't need to replace it until this spring. I couldn't ask for better service. Thank you.

Our furnance stopped working in October, so I called another company that I had used before. They came out and said repairs would be almost $2000 and strongly recommended I buy a new furnance even though the current one was only 8 years old because the brand was unreliable. The funny thing I found was the brand the y recommended was owned by the same parent company. Here's the thing I learned after a lot of research: furnace brand is mostly meaningless. Most of the brands are manufactured by the same parent company and just priced according to name recognition. More important than brand is finding a good furnace contractor. Also furnaces should last 15 to 20 years, with regular maintenance. Anyway I called another company and Rays. Rays was the only one that was honest and said a new furnace was not necessary. It turned out a sensor had gone bad and the total cost was about $270. Definitely will use in the future.

Excellent and honest

They were fast and affordable. They gave several options for the problem from the cheapest way to replacement. I choose the more expensive option as I didn't want another service call during 95 degree hot spell.

Very well. Knowledgeable and conducted a thorough examination and review of the entire furnace, even taking time to explain what he was seeing and my options and his opinion on what should be done. I would definitely hire this company again.

I have used them for years.

When he checked my humidifier filter and it wasn't that bad they didn't try and sell me another one. Price is pretty average, cheaper is always better, but their right on par. They were right on time. I would definitely use them again.

unknown

We had noticed some water on the basement floor under the furnace over the weekend. I placed a call to Ray's on Monday morning and left a voice message, which was returned within 5 minutes. Bill, the technician, was at the house within a half hour following that call (on a cold morning with snow on the ground). He was quick to diagnose the issues and fix them, with parts on the truck that were considerably less expensive than the manufacturer parts. Bill also happened to notice an issue with the original installation (I think he said a pressure switch was incorrectly attached to a vent port). Since Ray's installs the brand of furnace I have in my house, Bill was intimately familiar with it (Ray's wasn't the original installer). Bill's work was thorough and clean, and he was courteous and professional. Great, prompt service, at a very competitive price! And the peace of mind that comes with hiring a professional firm with a tradition of excellence, was worth the price of service.

Lou did a great job. He was friendly and professional and offered some helpful tips for furnace and AC maintenance. The cost was better than other companies I'd contacted, and it was very easy to schedule the appointment. I will definitely hire Ray's Heating & AC again.

unknown

unknown

The service I received was excellent. The technicians were on-time (actually a few minutes early) and very thorough when setting up the new thermostat. I always like to learn and the installer had no problem answering my questions as I watched the process. I had them quote me on a new humidifier to be installed at a later date as well and the $450 price tag is competitive with other options I've looked in to. In and out in just about one hour with the work complete is a win in my book, I would definitely use their services again.

Just might be the best repair service I've ever received. Provider returned my call first thing Monday morning and scheduled an appointment for the same afternoon. He arrived on time (exactly!). He was very professional - answered all my questions, explained everything thing he was doing, and was never condescending. He identified and repaired the issue in a timely manner and honored the discount through Angie's list. I will definitely use them again and refer others to them! Very pleased.

There was a very quick turn around time between when I called them and when they were able to come out to the house. I called several other places to see if they could get here sooner, and Ray's was the quickest.  The price we paid was on the low end of the original quote range. It was very reasonable.

The owner checked out our situation and provided the estimate, rather than a company salesman.   He offered some recommendations about the sizing of the duct work, that none of the other salesman recognized.   I'm certain that these duct modifications improved the performance of the equipment.  They had a competitive price,  They did a careful and professional job installing the equipment and they cleaned up everything when finished

unknown

He is kind, responsible and professional! He finished his work within the time frame he promised. I am very pleased with Bill Edward.
Oh yeah, Bill cleaned after his work, and even cleaned my washer! Highly recommend Rays Heating!

unknown

Bill and his crew were timely, courteous and extremely professional.  They started and finished the job exactly as promised.  The house was left as clean, if not cleaner, when they finished as when they started. I am extremely satisfied with the service they provided.

The techs at Ray's came out to the house and proceeded to systematically troubleshoot the heater, testing the suspected parts identified by the Lanz techs as being bad (the ignitor and the gas valve assembly). They discovered that both those parts were functional, but discovered that another component, the fan board, was the culprit. They replaced it, and all has been working well since. I observed the entire time, while the Ray's techs serviced the heater, asking questions and getting feedback about the operation of the heating system. The $180 reflects the cost of the new fan board only. These guys from Ray's seemed very competent and honest. I should have called them from the beginning. I'll be writing a critique of the Lanz service in the near future.

Unfortunately, we were not able to use them because we could not reach anyone for an emergency heating call on a Sunday morning. I rated them a C overall and an F for responsiveness because I could not determine what the service would have been like had they come out, but I did have at least some experience with the company by trying to reach them and not being able to reach anyone or even be allowed to leave a message.

Had been hearing noise / vibration from furnace fan for a couple of weeks.  Furnace is almost 20yrs old.  Started getting quotes for both furnace replacement and repair.  Repair required replacement of blower fan and maybe motor.   Rays had the best quote for both furnace replacement and repair.  Ray's owner (Bill Edwards) Provided me with all the options to make an informed decision and didn't try to sell me an expensive replacement.   I had made the decision to have Ray's repair the blower/motor rather than replace.  I had scheduled a service call for the next week and Ray's was ordering the part.  Unfortunately over the weekend the blower flan completely disintegrated (it makes a lot of noise when that happens).   I contacted Ray's 24 hr number on a Saturday morning.  I didn't need emergency weekend service since I could keep the house warm for a day or two with my gas fireplace.  
Ray's got the part and came over first thing Monday morning to replace the blower fan -the motor didn't need replacing.  It was a very reasonably priced repair and I was very thankful they were able to get to my house 1st thing Monday morning -since the temps were expected to drop to negative numbers.
I would definitely use Ray's in the future, and if at some point I do need a new furnace or AC,  I'll call Ray's

They installed quickly, despite heat wave that was keeping them busy night and day.  I did not dicker on price. Struck me as fair, and, indeed, the amount of labor I saw them out in, and what I know to be the wholesale cost of equipment, confirm my feeling that they quoted an honest price for quality work.  TOP RECOMMENDATION.  These are owner-workers in a family firm that started two generations ago.