Mike Williams Plumbing, Heating & Air Conditioning

Mike Williams false advertising. No Service. It is unfortunate they do not have minus stars. I honestly do not understand how they can be in business. Sold and installed (a shabby job) $13,000 furnace and A/C it worked for a about a month. Brought the baby home from the hospital furnace did not work. Goof they sent over said it was set op for a heat pump and never started properly. He claimed all was OK. Three weeks later no heat. 3 week old baby, 1 year old toddler, it's currently 28 degrees out side and under 60 degrees inside. Called for service. They claim they have 24 hour service. Said they would call at 7 in the morning the next day. Their add in the phone book says 100% Guarantee or your money back. Mike Williams (probably a fake name, no one would put their real name on a sham like this) come get your junk furnace, your no service, give my money back so I can go to a real HVAC company and get a job done properly and 24 hour service. Stick to what you might know best the wax ring at a toilet bowl.

We have had Brandon 4 times for routine maintenance. All 4 times he has showed professionalism and outstanding knowledge. He does not seemed bothered at all when asked to do or look at items of concern. He does not try to sell you on things you do not need. Overall an outstanding job.

It went very well. Brennan was friendly, professional and competent. The price is very reasonable. I've decided they are my new "go--to" guys for all things related to heating-cooling, etc. I am walking away from my previous service company because they did not stand behind the equipment they sold me.

Excellent job

I had an open appointment for Thursday, 09/29/2016. When the dispatcher told me that the techs were available, I told her that I would be at the property in 20 minutes to meet the techs. Imagine my shock and surprise when I arrived 20 minutes later to see an empty Mike Williams truck parked in front of the house, which is a two-flat. Only the downstairs apartment is occupied. Instead of waiting for me to arrive and give them access to the property, they knocked on the door and my uninformed renter let them in. By the time I arrived, the two techs were in the basement unattended. I was furious. Then one of the techs told me that the furnace was fine, but that he was concerned about my hot water heater and then tried to sell me a hot water heater plan for $8.95/mo. He said that this would be a good way for me to get a new hot water heater worth $1,400 because if Mike Williams couldn't fix any problem with the old hot water heater, they'd just replace it with a new hot water heater if I signed up for their plan. Yeah, right. First of all, they were supposed to be there just to service the furnace, not to try to sell me a new hot water heater or monthly service plan. They didn't even offer to replace the filter in the furnace until I asked them. The one guy said, "Well, we didn't see any filters down here to use as a replacement." Hello? Isn't that part of your "preventative maintenance to save money by maximizing efficiency and minimizing costly breakdowns"? I don't know what these guys actually did while they were in the basement unattended today, but my renter just called me a few hours ago to say that the thermostat doesn't seem to be working. His apartment is cold. Mike Williams didn't even look at the thermostat today as part of their so-called inspection, so now I have to call these guys back tomorrow and deal with them yet again. Lesson learned the hard way - stick with an established company that has a solid, long-term reputation in the community. Needless to say, Mike Williams is not one of those companies.

If there was a "zero" star option I would have chosen that! This company is a poor example of customer service. I'm a fairly new customer to them. I had them come out to inspect my furnance in early October and at that time I signed up for their $99/year safety inspection. During that visit I received good service with them. Well tonight my furnace stopped working and I called the emergency after hours number on their website. The gentleman who answered was nice and took my information, quoted me $149.95 emergency after hours fee, and promised to have the on call technician call me back. Well over and hour later I still had yet to hear from the on call technician. I called yet again the emergency after hours number and spoke with a nice woman who again took down my information and promised to have an on call technician call me. Well about five minutes later a different woman called me back. She said she actually worked for Mike Williams and said that because this after hours emergency was after 10 pm it was going to be $220.95!!!! I tried to explain to this woman that I called the emergency after hours number over an hour ago and was waiting for the on call technician to call me back plus that wasn't the price that I was quoted by their after hours emergency representative. She then proceeded to tell me that the after hours representatives did not work for Mike Williams SHE DID!! She also proceeded to tell me that I would have to give her a valid credit card number up front before she would even call the on call technician who was in bed sleeping like she was! This Mike Williams employee was VERY RUDE and inconsiderate to a new customer. I'm quite disappointed by this company, their employee, and their service! I will never use Mike Williams again, nor will I refer any of my friends or family to them!!!

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Service is fast, punctual and work well done. Price is highly excessive and always trying to sell contracts and upgrades to existing systems at high prices.

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Tech came in...looked at problem....stated he didn't have machine needed to perform work. Informed me I needed to make an appt. with another technician to discuss pricier alternatives. Tech was at my home for approx. 20 minutes and charged me $99.95 for house call with no work performed.
Called business number later in day to complain and after lengthy conversation had to negotiate a resolution to problem. Totally dissatisfied with every aspect of this business.

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I would rate them poorly. When I had their technician come out, the air conditioner stopped all together. I had another company come over to check on why it had stopped and they discovered that the technician had crossed the wires so that the transformer was dead. I don't know whether the technician was extraordinarily incompetent or he did that on purpose in order for us to buy a new air conditioner. Mike Williams not only reimbursed us with the $1400 that we paid for their services but also assumed the cost of  $100 that we paid for the second heating service that diagnosed the problem. This showed capability on their part.

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We needed our gas dryer unhooked in order to have our new electric dryer installed in our new home. Not only did the person that came provide this service, he also helped himself to our copper tubing that went to the dryer in the first place. THIS IS CALLED STEALING PEOPLE!!!!!!  And  you charged us?????? Amazing. I had heard absolutely terrible things about this company, but I was not home when they were called or they never would have entered my home. We were told if we wanted a gas hook up again, we would have to go out AND BUY THE COPPER TUBING again!

The estimate was outrageously high for both fixing the leak and replacing the hot water heater. I got another quote from a different plumber that was much lower than Mike William's company.

I would only recommend MW to people I do not like!

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They knew what they were doing, but the price was high. I thought I had a leak on the main water pipe, but they determined it wasn't the water pipe. They only needed to replace the seal on the toilet, and I could have done that myself. The service was fine, and they cleaned up after themselves. I would not use them again due to the high price.